Contact Center Applications

From initial requirements specification to detailed project and post-project professional services, Infradapt can help your organization deploy a superior contact center.

• Requirements Specification
• ROI and Business Case
• Product / Platform Selection
• Project Management
• Deployment
• Customization
• Refinement and Optimization
• Ongoing Support

Operations Experience

Differing from many of its competitors, Infradapt's professional services team members have had direct call center sales and operations experience. This translates into direct meaningful insight on platform features and work flow optimization.

Turn-Key Deployment

As an experienced systems integrator, Infradapt can bring multiple products and systems together to deliver a seamless platform experience.

Infradapt specializes in both new systems and integration of existing solutions, including:

• Asterisk
• Presence OpenGate
• Switchvox

   » Learn more about Infradapt Contact Center platforms.

Systems Integration & Customization

Infradapt has developed and deployed integrations with a variety of line-of-business, CRM, and reporting platforms.

• CRM Platforms (SalesForce, ACT, SugarCRM, and others)
• Line of Business Applications
• Crystal / Jasper Reports
• Custom Order Entry
• On-Screen Scripting Tools

Professional Services & Ongoing Support

The Infradapt professional services team is here to support your operational and systems support needs. Beyond simple platform maintenance, services ranging from call flow optimization, report analysis, list loading, campaign design, and many others are available.