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Making Contact Centers Perform
Infradapt has an experienced team with extensive contact center deployment and operations expertise. Ranging from stand-alone applications to integrated multi-interaction suites, Infradapt can design, deploy, and help support your organization's communications needs.
- Inbound and Outbound
- Stand-alone dialers (Predictive, Preview, etc.)
- Stand-alone IVR / ACD Solutions
- Robo-Call Platforms
- Departmental Solutions (Adjunct to existing PBX)
- Comprehensive Enterprise Platforms
- Hosted Services Solutions (SaaS)
Click to see the range of contact center platform solutions.
Improve Interaction (and Profit)
Even if your organization is small, improving customer experiences when calling you will improve the bottom line. Keeping existing customers content is significantly more cost-effective than finding their replacements. By analyzing customer interactions with your platform, abandonment rates, hold times, and other data, Infradapt can help you reduce or eliminate frustration points and deliver a better experience.
Analytics / Custom Reporting
Appropriate and timely reporting tools are essential to the success of any contact center platform. Infradapt can work with your operations team to define key performance indicators and adapt built-in reports to your organization's needs.
Additionally, custom analytics solutions including cross-platform reporting engines (Crystal Reports and JasperReports) are available to make sure all actionable information is captured and presented in the most effective manner possible.
Hosted Contact Center Platform / SaaS
Infradapt offers a full range of contact center solutions--from Asterisk and Switchvox to Presence OpenGate--on-demand from its resilient cloud hosting platform. Whether you're looking for a fully-outsourced solution including telecommunications services or a hybrid model where you leverage existing in-house equipment, Infradapt can help!
A hosted solution offers many advantages over on-premises equipment, including built-in redundancy and expertise, reduced initial investment, faster go-live, and other benefits.
- Low Cost
- Full Functionality
- Built-In Redundancy
- Secure Network Transport
- Full Telecommunications Services Suite
- High-Bandwidth Colocation Facilities
Professional Services & Support
Infradapt offers a full range of professional services including a 24/7 helpdesk and monitoring service to help support your critical operations. Whether the need is application integration, on-screen scripting, custom report design or emergency operations support, Infradapt can help you maximize your contact center investments.
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