Leveraging the power of Asterisk, the open-source PBX, Presence has taken its mature contact center platform to another level of flexibility and cost-effectiveness. Far different than other vendors leveraging open-source software, Presence OpenGate is a robust, reliable, and scalable solution that offers the full feature set that real contact centers demand.
Presence offers a full range of contact center interaction mediums, ranging from inbound ACD and outbound predictive to web-based chat and new social media integration.
As one of the most cost-effective solutions on the market, Presence is available in modules that can be easily added to meet your growing business needs.
Infradapt offers the power of Presence OpenGate on-demand from its resilient cloud hosting platform. Whether you’re looking for a fully-outsourced solution including telecommunications services or a hybrid model where you leverage existing in-house equipment, Infradapt can help!
A hosted solution offers many advantages over on-premises equipment, including built-in redundancy and expertise, reduced initial investment, faster go-live, and other benefits.
Infradapt offers full 24-hour help desk and operations support by phone or e-mail so you’ll never have to worry about where to get help when you need it.