Outsourced Telephony for Enterprises | IT Support - Managed Services - Lehigh Valley, Philadelphia

Outsourced Telephony for Enterprises

Helping Enterprise Clients with Enterprise-Type Challenges

At Infradapt we understand how the very capable IT staff from Enterprises is under constant pressure to manage and refresh their existing infrastructure.

While the business demands keep growing and changing, budgets do not necessarily grow or change at the same rate, demanding more and more of the Enterprise IT staff that at one point or another ends up running out of bandwidth.

Over the years, Infradapt was able to acquire and develop a robust datacenter infrastructure that has been serving our Enterprise customers well.

Our hosted voice platform, in particular, can be replicated and run from our Enterprise customer’s own datacenters allowing for an extremely flexible communication platform, that is much easier to manage and more cost effective than other competitive VoIP solutions.

Infradapt offers our datacenter infrastructure strictly as a Fully Managed Infrastructure as a Service (IaaS) model.

This offer is attractive to many Enterprise IT managers, as an alternative to building their own Disaster Recovery or Business Continuity infrastructures from scratch. Enterprise customers enjoy the benefits of a custom tailored infrastructure they can fully utilize, without the associated burden of having to deal with physical infrastructure needs or hardware and software needs.

All our Enterprise offers can be purchased the traditional way or on a fixed cost monthly model and they can be deployed in the cloud or at your premises.


Enterprise Offerings

  • InfraCloudFixed Rate Cloud-Based Offerings
  • InfraPremiseFixed Rate On Premise-Based Offerings
  • Open Source Telephony Design, Implementation and Support
  • Turn-Key Call Center and Converged Integrated Contact Center
  • Legacy Telephony Platform to IP Telephony Migrations
  • Skype for Business Integration with PBX, PSTN and SIP Gateways
  • Video Conferencing Capable IP PBX Telephony Systems
  • SIP Trunking and Backup SIP Trunks with Automatic Failover
  • Redundant Internet Connectivity – Internet High Availability

InfraCloud Enterprise Benefits

  • Fixed Fee – Fixed Rate IT
  • Video Conferencing Capable Cloud PBX Telephony System
  • Unlimited Calling to the United States – Available
  • Regular Hardware Replacement and Software Upgrades – Included
  • Private Cloud – True Privacy Isolation – Included
  • 24x7x365 Monitoring and Alert System – Included
  • 24x7x365 Helpdesk – Included
  • Redundant Facility Bandwidth – Included
  • Data Bunker Facility – Included
  • Redundant Power Generation – Included
  • E-Mail, DNS and Web Hosting Services – Included
  • E-Mail Virus and Spam Control – Included
  • State-Of-The-Art Trouble-Ticketing System – Included
  • Complete Network Administration – Included
  • Proactive Maintenance – Included
  • Backups and Disaster Recovery – Included
  • Secure VPN Access for Remote Users – Included
  • Complete Control over Servers – Included

Expand Your Enterprise’s Efficiency

InfraPremise can equip you with the latest computer, networking, and communications equipment for less than it costs to maintain your aging infrastructure. From initial network assessments, application integration, to fully-managed deployment and maintenance, InfraPremise has the capability to deliver on the promise of improved system capability and integrity, operational efficiency, and infrastructure security. Infradapt deploys equipment from leaders including full featured Polycom IP telephones.

We deliver multi-site expertise, SIP trunking for unified communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise.

Comprehensive Assessment & Evaluation

Infradapt performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs.

 


Optimizing Contact Centers Performance

Infradapt has extensive contact center deployment and operations expertise ranging from stand-alone applications to integrated multi-interaction suites. From design, through deployment, and ongoing support, we can help your organization achieve its communications needs.

  • Inbound and Outbound
  • Stand-alone dialers (Predictive, Preview, etc.)
  • Stand-alone IVR / ACD Solutions
  • Robo-Call Platforms
  • Departmental Solutions (Adjunct to existing PBX)
  • Comprehensive Enterprise Platforms
  • Hosted Services Solutions (SaaS)

Even if your organization is small, improving customer call experiences can improve the bottom line. Keeping existing customers content is significantly more cost-effective than finding their replacements. By analyzing customer interactions with your platform, abandonment rates, hold times, and other data, Infradapt can help you reduce or eliminate frustration points and deliver a better experience.

Analytics / Custom Reporting

Appropriate and timely reporting tools are essential to the success of any contact center platform. Infradapt can work with your operations team to define key performance indicators and adapt built-in reports to your organization’s needs. Additionally, custom analytics solutions including cross-platform reporting engines (Crystal Reports and JasperReports) are available to make sure all actionable information is captured and presented in the most effective manner possible.


Managed Services For Enterprise – On Premise, Hybrid, or Cloud

Infradapt’s Managed Services Total Support solution is structured to reliably deliver up-time and contain technology spending. Using preventive maintenance, monitoring, and best-practice management methods to support your operation, as well as built-in hardware and software “refreshes”, Infradapt is able to offer this solution for a fixed fee.

The result is predictable and reliable performance. Managed Services Total Support service plans are available for InfraPremise solutions designed to our clients who prefer to retain all of their IT assets in-house and on-site; Managed Services Total Support service plans are also available for our hybrid solutions to clients who wish to introduce cloud services at a measured pace while retaining a significant on-site infrastructure.

All-Inclusive Service and Support

  • 24x7x365 Helpdesk
  • Remote Support and Remote Assistance
  • On-site Support as Needed
  • Parts Replacement Services
  • State-Of-The-Art Trouble-Ticketing System
  • iPhone, Blackberry, Android and Windows Smartphone Support

Proactive Maintenance

  • 24x7x365 Monitoring and Alert System
  • Mission Critical Server Performance Alerts
  • Mission Critical Services Availability Alerts
  • Patch Management
  • Disk Clean-Ups

Hassle Free Vendor Management

  • Line Of Business Applications
  • Telecom and Internet Service Providers
  • Web Site Consultants/Companys
  • Copiers and Printers
  • Phone System Vendors

Virtual CIO / Virtual Telecom Manager

  • Quarterly Technology Reviews and Future Proofing
  • Technology Consulting and Engineering
  • Project Management of On-Site Implementations
  • Proof of Concept / Lab Testing
  • Annual Telco Audits
  • Loaner Equipment
  • Training Facilities
  • Disaster Recovery Facilities

Edge Security Management

  • Desktop Anti-Virus Automatic Updates
  • Spyware, Botnets and Phishing Protection
  • E-Mail Virus and Spam Control
  • Web Content Filtering and Reporting
  • E-Mail Archiving and E-Mail Continuity
  • Firewall Management
  • Secure VPN Access Management

Backup and Disaster Recovery

  • Automatic Hourly Backups
  • Data Secured in Three Places
  • Automated Nightly Data Transfer Off-site
  • Backup Verification and Reporting
  • 24x7x365 Backup Failure Monitoring and Notification

Learn More

Contact an Infradapt Solutions Specialist online or call 1-800-394-2301 to explore how Cloud Computing and Hosted Infrastructure solutions can benefit your organization.


Other Benefits

Consistent Project Management & Implementation

As part of any deployment, Infradapt’s project management team makes sure things go smoothly. A dedicated project manager will be assigned to your project to coordinate logistics, manage schedules, and keep everyone in sync.

Full Life-Cycle Support

Infradapt’s 24-hour helpdesk is always available to support your network, computer, and telephony needs. Whether responding to a basic configuration question or a carrier outage, our front-line engineers will work with you to diagnose your problem, ensuring rapid resolution. Periodic strategic consulting to review the effectiveness of your platform and operations will ensure that your organization continues to have the most efficient and cost-effective solution in place. Our relationship is an ongoing commitment to ensure capabilities meet requirements at the correct price point.

The Right Partner For Your Project

Whether you are expanding and opening a new site or confronting the limitations of an aging voice or data platform, Infradapt can implement your InfraPremise project from start to finish – evaluating system requirements, building a business case, and ultimately installing and supporting your ideal environment.

Smooth Deployment

The goal of any migration or initial rollout is a smooth transition while keeping business disruption to a minimum. Infradapt assigns an experienced project management team that has coordinated solution implementations in industries as diverse as aerospace, healthcare, manufacturing, retail, and financial services. From integrating with a legacy platform, to porting numbers between carriers, even migrating departments in phases, Infradapt has the experience to deliver on-time and on-budget. Our clients have confidence because we have done it before.

Features You Can Use

Most organizations deploying a new PBX only enable just enough features to mimic a previous system, missing a valuable opportunity. As part of a PBX deployment, Infradapt will work with you to develop a plan to activate the most appropriate features for your organization and then conduct user, supervisor, or administrator training as needed. The goal is to ensure you achieve the maximum organizational benefit, including productivity enhancements. We operate in a similar fashion with regards to hardware and software, rigorously reviewing requirements and achieving the most cost-effective deployment of resources to meet both current and anticipated needs.

The Confidence of Continuity

Ultimately, every site will experience some form of power or telecommunications service disruption to the point where callers will be unable to reach their system. In many cases, no cost to low-cost options are available from your carrier that will allow service to be redirected around such an outage. Additionally, Infradapt can offer an optional business continuity service from its cloud voice platform that can sustain your organization through an extended site emergency or outage.

Realizing ROI

Infradapt analyses many factors when completing a project Return on Investment (ROI) study for an organization. Beyond the basic equipment replacement ROI, maintenance cost reduction, lease buyout or replacement advantage, etc. Infradapt also looks at how current and proposed infrastructure is being consumed. Phone and Internet costs are reviewed, carrier traffic studies are performed, and ultimately the most cost-effective solution is proposed for your organization. In many cases follow-up (and ongoing) post-implementation consumption studies can be performed to make sure your organization is not overspending on data and telecommunications hardware and software or underestimating demand and missing opportunities.

HaaS / Leasing / Financing Available

Infradapt will work with your preferred lender should you wish to finance your infrastructure investment. Additionally, we have already qualified several of the industry’s top financial services firms to offer turn-key equipment financing for our solutions. In most cases, an offer from one of these firms can even be included with a proposal or price quotation. Ask an Infradapt solutions specialist for more information about taking advantage of these offers.

Comprehensive Professional Support & Services

Infradapt offers a full range of professional services including a 24/7 helpdesk and monitoring service to help support your critical operations. Whether the need is application integration, on-screen scripting, custom report design, or emergency operations support, Infradapt can help you maximize your contact center investments.



Infradapt is a Dell, Digium, Polycom, Adtran, Cisco and Ruckus Partner, VMware Solution Provider and Microsoft Cloud Services Provider. All partner products and solutions are available to our clients in and Fixed Rate monthly model.


Learn More

Contact an Infradapt Solutions Specialist online or call 1-800-394-2301 to explore how Infradapt can optimize your data and communications infrastructure and maximize your company’s productivity.