# Infradapt - Full Content > AI-readable, full-content companion to > `https://www.infradapt.com/llms.txt`. This edition consolidates the > core company and service pages into structured Markdown while removing > repeated navigation, footer calls-to-action, and duplicated sitewide > service grids. - Canonical site: https://www.infradapt.com/ - Source snapshot date: 2026-07-23 - Optimized edition date: 2026-07-24 - Pages included: 33 - Content policy: Canonical page URLs are included with every page. Company statements are reproduced as published; certifications, statistics, prices, compliance claims, and service availability should be verified against the live page before relying on them. - Scope note: This file is intended for retrieval and question answering. It is not a contract, legal opinion, compliance attestation, security guarantee, or substitute for a scoped service agreement. ## How to Interpret This File - Each page begins with a level-three heading and its canonical source URL. - Page content is grouped by business area to improve retrieval. - Repeated website navigation and footer copy have been removed. - The sitewide service catalog is retained once on the Home page rather than repeated across many pages. - Legacy product names or time-sensitive claims remain part of the source content unless they were obvious extraction errors. Verify them against the live website. ## Content Areas - Company overview and differentiators - AI services and workforce enablement - Managed IT, strategy, and support - Cybersecurity and compliance - Cloud, infrastructure, and business continuity - Business communications and telephony - Procurement programs ## Company Overview ### Home Canonical URL: https://www.infradapt.com/ #### Businesses need AI. How do you adopt it without losing control of #### your data, or your budget? - IT Infrastructure Management - 24 Hour Helpdesk Support - Managed Communications - Enhanced Cyber Security - Proactive Monitoring - Business Continuity - Cost-Effective ##### I need to fully outsource my IT. I need supplemental IT support. ##### Uptime Productivity Predictability Continuity #### ONE ACCOUNTABLE PARTNER. ONE TEAM. ONE BUSINESS OUTCOME. We work for you, not for vendors. Most businesses are forced to piece together technology from multiple providers, each with its own priorities, timelines, tools, and incentives. Infradapt takes a different approach. We take full responsibility for everything contracted with us. From endpoints to phones, cloud, cybersecurity, compliance, support, and vendor coordination, we serve as the single partner who sees the whole picture and is accountable for the entire outcome. Because our services are delivered for a fixed fee, our priority is prevention. We are not paid to make your environment more complicated. We are paid to make it stable, secure, supported, and predictable. We focus on what your organization actually needs, not what a vendor program, quota, or commission structure happens to promote. The less time your team spends chasing vendors, reopening tickets, replacing systems, and reacting to preventable issues, the more time and budget you can put toward your own growth. That alignment is what makes our relationships work. It is what allows us to call it a true win-win, and it is what drives everything we do. #### WHY INFRADAPT? MANAGED IT SERVICES - Predictable monthly technology costs, no surprise repair bills or random vendor invoices. - Fewer day-to-day disruptions through proactive maintenance, monitoring, and infrastructure management. - Access to a full team of over 30 technology professionals to support you or your IT department. - Less administrative burden through vendor management and coordinated support across the environment. - Better operational stability with network administration, helpdesk coverage, and built-in refresh planning. #### CYBERSECURITY AND PRIVACY - Lower risk of costly breaches, ransomware, and operational shutdowns through continuous monitoring. - Clear visibility into security gaps through assessments, remediation reports, and ongoing oversight. - Stronger compliance readiness for frameworks like CJIS, HIPAA, PIDSA, Act 151, PCI, and more. - Reduced human risk through cyber awareness training and phishing simulations. - Stronger insurance and procurement positioning. #### IT STRATEGY, GOVERNANCE & COMPLIANCE - Better long-term decisions instead of reactive purchases and short-term fixes. - Executive-level guidance on budgeting, vendor selection, policy creation, and roadmap planning. - Stronger alignment between technology spending and business goals. - Easier audits and compliance preparation through documentation, gap analysis, and support. - Fewer blind spots because leadership gets clearer reporting on risk, priorities, and next steps. #### PRIVATE HYBRID CLOUD - Greater control over data through a true private, single-tenant environment rather than shared public cloud dependency. - Faster deployment and easier scaling without large upfront capital investment. - Stronger privacy and security through private networks, dedicated infrastructure, and controlled access. - Better uptime through monitored infrastructure, redundant bandwidth, and redundant power. - A cleaner path to modernization for organizations that need flexibility without giving up control. #### BUSINESS COMMUNICATIONS - More reliable communication across office, mobile, and remote teams. - Better employee productivity through unified communications, softphones, queues, IVRs, and collaboration features. - Easier growth and change management with hosted, on-prem, or hybrid deployment options. - Less telecom complexity because one partner handles design, support, and ongoing management. - Stronger continuity because voice systems are treated as part of the broader business resilience strategy. #### BUSINESS CONTINUITY & DISASTER RECOVERY - Less downtime when systems fail, data is corrupted, or ransomware hits. - Faster recovery through real-time replication, backup protection, and point-in-time restores. - Better protection of revenue, productivity, and client trust during disruptions. - Greater resilience for both core systems and voice systems through high-availability design. - More confidence in audit, insurance, and regulatory conversations because recovery capability is increasingly expected. #### INFRADAPT IS TRUSTED BY THE PEOPLE YOU TRUST! Infradapt has earned its reputation by delivering more than basic IT support. With roots in the early evolution of VoIP and cloud, Infradapt has stayed ahead of the curve by combining managed IT, cybersecurity, business communications, private cloud, disaster recovery, and compliance-focused guidance into one strategic partnership - twenty years in business and still ahead of the next thing. Our mission is to deliver freedom against restrictive or unreliable technologies and help clients maintain focus on their core business. Through proactive management, strategic planning, and integrated technology services, Infradapt helps organizations simplify operations, reduce risk, and build a stronger foundation for growth, security, and continuity. #### OUR SERVICES ##### Managed IT Services All-Inclusive Service & Support Telecom & VoIP Support Asset & License Management Proactive System Maintenance Virtual CIO Services Hassle-Free Vendor Management Cybersecurity Monitoring & Management Backup & Disaster Recovery 24/7 Network & Infrastructure Monitoring ##### Cybersecurity and Cyber Liability Protection Risk Assessment / Remediation Process Staff Training / Process Implementation 24/7 Monitoring and Incident Response Gap Analysis / Remediation Report Compliance Documentation Hyper Backup Protection ##### AI-Powered Surveillance 24/7 Video Monitoring Real-Time Incident Notifications AI-Enhanced Threat Detection Cloud & On-Prem Recording Options Secure Remote Access & Alerts Integrated Access Control Support High-Resolution Multi-Site Coverage Retention Compliance Management ##### Outsourced IT For Small to Medium-Sized Businesses 24/7/365 Unlimited Helpdesk All Hardware Included Trouble-Ticketing System Included Smartphone Included Office 365 Software Plan Included Business PBX Included Private Cloud Included Managed IT Services Included ##### Business Continuity & disaster recovery Ransomware Protection Real-Time Cloud Replication Hyper Backup Protection High Availability Architecture Voice High Availability Quickest Point-in-Time Restores ##### Secure AI Suite Secure Data Isolation Private Tenant AI Processing Enterprise AI Governance Encrypted Data Storage Role-Based Access Controls Compliance-Aligned AI Usage Shadow AI Prevention Audit Logging & Usage Tracking ##### Business VoIP Solutions HD Voice Quality Mobile & Desktop Softphones Auto Attendant & IVR Call Recording & Analytics Unified Messaging Scalable Multi-Site Support Encrypted Voice Security Unlimited Calling Plans Advanced Call Routing ##### Private Hybrid Cloud No Capital Investment Quick Provisioning Flexibility and Elasticity Private Cloud, Share Nothing 24/7/365 Monitoring and Alert Data Bunker Facility Redundant High-Bandwidth and Power ##### Outsourced Telephony for Enterprises 24/7/365 Monitoring & Support Hosted, On-Prem, or Hybrid Deployment Integrated Trouble-Ticketing System Unlimited IVRs, Voicemail, and Queues Microsoft Teams & Salesforce Integration Call Center and Contact Center Ready Full Telecom Management Included ### Why Choose Infradapt Canonical URL: https://www.infradapt.com/why-choose-infradapt/ #### WHY INFRADAPT? WHY CHOOSE INFRADAPT? Since 2006, Infradapt has helped organizations build and support dependable technology environments with a focus on stability, flexibility, and accountability. Instead of forcing clients into rigid vendor relationships or fragmented support models, Infradapt works across the full environment to reduce friction, improve resilience, and bring more clarity to technology decisions. - Managed IT services - Cybersecurity and risk management - Business communications and VoIP - Private hybrid cloud - Compliance and audit support - IT strategy and vCIO guidance - Business continuity and disaster recovery - Vendor management #### ONE PARTNER INSTEAD OF EIGHT WHAT MAKES INFRADAPT DIFFERENT? ##### ESTABLISHED EXPERIENCE Infradapt brings decades of real-world experience supporting organizations with evolving infrastructure, communications, cloud, and security needs. That experience is not just historical. It continues to shape the way Infradapt helps clients make practical decisions in a technology landscape that changes constantly. ##### ONE PARTNER ACROSS CORE TECHNOLOGY FUNCTIONS BUILT FOR COMPLEXITY, ##### NOT JUST TICKETS FLEXIBILITY WITHOUT VENDOR LOCK-IN RESILIENCE AND ##### CONTINUITY BY DESIGN STRATEGIC GUIDANCE, NOT JUST REACTIVE SUPPORT #### WHAT CLIENTS GAIN With Infradapt, clients gain: - Stronger day-to-day operational support - better coordination across IT, security, communications, and infrastructure - more predictable planning and accountability - reduced vendor sprawl stronger continuity and recovery readiness - a more strategic approach to technology decisions ##### SERVICES THAT WORK TOGETHER MANAGED IT SERVICES CYBERSECURITY AND ##### RISK MANAGEMENT BUSINESS COMMUNICATIONS PRIVATE CLOUD AND ##### INFRASTRUCTURE BACKUP, DISASTER RECOVERY, AND CONTINUITY #### WHY ORGANIZATIONS STAY LET'S BUILD A BETTER TECHNOLOGY STRATEGY ### About Infradapt Canonical URL: https://www.infradapt.com/about-infradapt/ #### TWENTY YEARS. SAME LEADERSHIP. SAME MODEL. SAME ALIGNMENT. WE WERE #### THE MSP BEFORE MOST KNEW WHAT ONE WAS. Featured in Business Solutions Magazine - when “MSP” was still a term the industry was learning to spell. Twenty years later: same leadership, same model, same alignment. Infradapt hasn’t been rolled up, restructured, or pivoted away from the customers we started with. The accountability you sign for in 2026 is the same accountability that’s been picking up the phone since 2006. We serve three groups. Regional small and mid-sized businesses across the Tri-State, with the full IT function delivered locally. Enterprises with internal IT teams that want a co-managed partner for specific functions, including hybrid SOC with a U.S.-jurisdictional response tier, after-hours coverage, escalation depth, and U.S.-based response. And broadcast operators, television and radio stations, and other multi-site groups with telephony and infrastructure purpose-built for the vertical, supporting broadcast clients wherever the stations are located. #### REAL INFRASTRUCTURE. OWNED, NOT RENTED. Most “private cloud” offerings are reseller arrangements with a hyperscaler. Ours isn’t. Infradapt operates its own datacenter, its own public IP address space, and its own Autonomous System Number - the network identifiers that mean we route our own traffic, on our own terms, accountable to our own customers. In the Lehigh Valley, we own and operate a fixed wireless infrastructure that functions as an invisible high-throughput backbone across the region, delivering symmetric multi-gigabit connectivity to client sites without depending on a single carrier. What this means in business terms: when the cloud changes its pricing, your costs don’t move. When a hyperscaler deprecates a feature, your stack doesn’t break. Infrastructure ownership is what makes the fixed fee mathematically possible - and what makes vendor independence structural, not aspirational. #### INFRADAPT IS A USAC (E-RATE) SERVICE PROVIDER With the E-Rate program, your school may be eligible to receive discounts of up to 90% on technology maintenance and support services, Internet access and telecommunications services. Infradapt is a certified E-Rate provider. We can help you evaluate your needs, implement the technology and then maintain it over time. #### INFRADAPT IS AN APPROVED COSTARS CONTRACTOR COSTARS is the Pennsylvania Commonwealth’s cooperative purchasing program managed by the Department of General Services, Bureau of Procurement. The COSTARS program provides registered local public procurement units (LPPUs), as well as state affiliated entities, tools to do business through the use of a contract established by Department of General Services. Infradapt makes your procurement process simple, reliable and transparent through COSTARS. #### INFRADAPT IS A PEPPM CONTRACT HOLDER Originating in 1982, Pennsylvania Educational Purchasing Program for Microcomputers [PEPPM] is a nationwide cooperative contract created to assist government agencies and educational organizations fulfill their bidding requirements for procurement. Through PEPPM eligible buyers can purchase pre-vetted qualified products and services, saving time and money when compared to an RFP or bidding purchase process. #### INFRADAPT DATACENTER LOCATIONS WE WORK FOR YOU. We take no commissions, kickbacks, or referral fees from the vendors whose products we recommend. We sell our time and our judgment, not someone else’s quota. Our fee is fixed, monthly, locked for the life of the agreement. Our incentive is your continuity. Our model is alignment. ##### TWO LOCATIONS. NATIONWIDE REACH. Infradapt operates from Philadelphia and the Lehigh Valley. We offer white glove services across the Tri-State for hands-on managed services, and we rely on remote support and smart hands to support clients across the country for our broadcast and enterprise clients. ### Industries Canonical URL: https://www.infradapt.com/industries/ #### INDUSTRIES WE SERVE Fixed-fee managed IT, cybersecurity, and communications for organizations across Pennsylvania, New Jersey, and Delaware - built on infrastructure we own and operate. #### FOCUSED EXPERTISE For over fifteen years, Infradapt has built and operated managed IT, cybersecurity, and communications infrastructure for organizations throughout Pennsylvania, New Jersey, and Delaware. We serve a focused set of industries where our engineering capabilities, compliance posture, and vendor-independent infrastructure model align with what clients actually need - reliable systems, audit-ready controls, and predictable fixed-cost budgets. ##### Municipal Government Boroughs, townships, and authorities operating under PA/NJ public-records, FOIA, and competitive-procurement rules. COSTARS and PEPPM eligible; fixed-fee IT budgeting that matches the municipal fiscal cycle. ##### K-12 & Higher Education School districts, intermediate units, and private institutions under FERPA, CIPA, and E-rate. PEPPM-listed phone system; summer-cycle maintenance; multi-building WAN. ##### Law Enforcement Police departments, sheriffs offices, and dispatch centers under the CJIS Security Policy. CJIS Certified Specialists on staff; continuous audit logging; life-safety-grade availability. ##### Housing Authorities PHAs, community action agencies, and regional non-profits running HUD-funded programs. Multi-site WAN, accessible communications, strict financial audit controls, grant-budget-friendly pricing. ##### Healthcare (Large Practices) Multi-provider medical groups and specialty practices as HIPAA-covered entities. PHI controls, encrypted backup, BAA coverage across the whole stack, clinical uptime SLAs. ##### Professional Services Legal, accounting, engineering, and architecture firms. Document-centric workflows, continuously-available infrastructure, SOC 2 / PCI-DSS / CMMC support for regulated engagements. ##### Media & Broadcast Radio stations, regional broadcasters, and media production facilities. TV/radio remote broadcast phone systems, large-file production workflows, live-production reliability. #### COMPLIANCE FRAMEWORKS WE WORK WITHIN Our clients operate under various combinations of the following frameworks, and our infrastructure, personnel, and procedures are built to support them. We are not a compliance consulting firm - we are the IT provider inside the compliance boundary, which means the systems, logs, access controls, and recovery procedures you need to pass your next audit are built in rather than bolted on. - HIPAA & HITECH - CJIS Security Policy - FERPA & CIPA - PIDSA Compliance - NJAC 8:64 - SOC 2 - PCI-DSS - CMMC #### READY TO TALK? Not listed above? Our common thread is not industry - it is a need for infrastructure we own and operate on your behalf, not reseller agreements with hyperscalers. If your organization needs a vendor-independent managed IT partner in Pennsylvania, New Jersey, or Delaware, get in touch. --- ## AI Services ### Managed Private AI Canonical URL: https://www.infradapt.com/managed-private-ai/ #### MANAGED SOVEREIGN AI WHAT THIS INCLUDES - Private, single-tenant AI environments on Infradapt-controlled infrastructure - AI readiness assessment and use-case selection - Agentic AI deployment for documents, tickets, email, and operations - Integration with Microsoft 365 and line-of-business systems - AI usage policy design and employee guidelines - Role-based access controls and encrypted data storage - Audit logging and usage tracking for accountability - Shadow-AI prevention - a sanctioned alternative to public tools - Compliance-aligned AI usage for HIPAA, CJIS, PCI, and similar frameworks - Model selection and vendor independence - no platform lock-in - Staff onboarding and practical AI training - Monitoring, updates, and ongoing tuning of AI workloads - Governance reporting for leadership and auditors - One fixed monthly fee - no per-seat creep or usage surprises #### WHY INFRADAPT? ##### AI ON INFRASTRUCTURE WE OWN, NOT RENTED CLOUDS Most AI offerings put your data in someone else’s multi-tenant cloud, under someone else’s terms. Infradapt runs AI workloads on private, single-tenant infrastructure it owns and operates. Your documents, prompts, and outputs stay in your custody - they never become another company’s training data. ##### GOVERNANCE FROM DAY ONE, NOT AFTER AN INCIDENT Most organizations discover shadow AI only after sensitive data has already left through unapproved public tools. Infradapt starts with usage policy, role-based access, audit logging, and compliance-aligned controls - so employees get AI productivity inside guardrails leadership can actually see and defend. ##### WE WORK FOR YOU, NOT FOR AI VENDORS Infradapt earns no commissions for pushing one AI platform over another. Model and vendor selection is independent: the right model for the job, sized to your actual workloads. Because our fee is fixed, our incentive is to prevent problems and control costs - not to grow your consumption. ##### ONE ACCOUNTABLE PARTNER FOR AI AND THE IT UNDER IT AI depends on identity, security, network, and data infrastructure. Infradapt manages the whole stack, so AI is engineered into your environment rather than bolted on top of it - one team, one ticket, one accountable relationship for AI and everything it touches. #### BEST FIT - BEST FIT FOR - Organizations that want AI productivity but handle sensitive client, patient, student, or financial data - Regulated environments - healthcare, government, education, insurance, legal, finance - Leadership concerned about employees pasting company data into public AI tools - Businesses that want a predictable AI budget instead of per-seat and usage surprises - Teams that want practical automation for documents, tickets, email, and operations - Organizations that value data sovereignty and vendor independence as policy, not preference - Companies that want AI adoption with a plan, an owner, and an audit trail #### RELATED SERVICES For teams adopting AI in daily work - training, guardrails, and practical enablement so employees use AI productively and safely. ##### CYBERSECURITY SERVICES For organizations that need prevention, monitoring, and incident response around the same data their AI now touches. ##### PRIVATE HYBRID CLOUD For workloads that belong on private, single-tenant, share-nothing infrastructure - the same foundation sovereign AI runs on. ##### MANAGED IT SERVICES For businesses that want one accountable team running the IT foundation - helpdesk, infrastructure, and vendor management - under the same fixed-fee model. #### AI WORTH TRUSTING STARTS WITH CONTROL Businesses need AI. The question is whether it runs on your terms or someone else’s. Managed Private AI gives your team the productivity without surrendering your data, your budget, or your compliance posture to an outside platform. ##### WE CAN HELP. Start with an AI readiness review. Infradapt will assess your workflows, data sensitivity, compliance posture, and automation opportunities, then define the right sovereign AI model for your organization. #### FREQUENTLY ASKED QUESTIONS What is Managed Private AI? Managed Private AI is artificial intelligence deployed for business workflows while staying under the client’s control: self-hosted by default, single-tenant, and vendor-independent, with governance built in - access controls, audit logging, and shadow-AI discovery and control - delivered and managed by Infradapt for one fixed monthly fee. #### Is our data used to train outside AI models? No. Your documents, prompts, and outputs stay inside your private environment on Infradapt-controlled infrastructure. Nothing is shared with public AI platforms or used to train anyone else’s models. That custody is the core of the sovereign model - your data works for you and no one else. #### How is this different from ChatGPT or Copilot subscriptions? Public AI subscriptions run in someone else’s cloud, under their terms, with per-seat pricing and limited visibility into usage. Managed Sovereign AI runs privately, integrates with your actual systems and workflows, enforces your policies, logs usage for accountability, and is delivered for one fixed monthly fee. #### What is shadow AI and why does it matter? Shadow AI is employees using unapproved public AI tools with company data - customer records, contracts, financials - outside any control or audit trail. It is now one of the most common sources of data leakage. Sovereign AI removes the incentive by giving staff a sanctioned, capable alternative with guardrails. #### Do we need to be regulated to need sovereign AI? No. Regulation raises the stakes, but any business with client data, contracts, pricing, or financials has information it should not paste into public tools. If your data has value to your business, it has value to others - control and custody matter regardless of compliance obligations. #### What does Managed Private AI cost? One fixed monthly fee, scoped to your environment and use cases - consistent with how Infradapt delivers every managed service. No per-seat creep, no usage shocks, no surprise invoices when adoption grows. The assessment defines scope and fee before anything is deployed. #### How fast can we get started? The AI readiness review comes first: workflows, data sensitivity, compliance posture, and use-case selection. Initial deployments typically follow in weeks, not months, starting with one or two high-value workflows and expanding as governance and results prove out. --- ### AI Canonical URL: https://www.infradapt.com/ai/ #### SECURE PRIVATE AI PLATFORMS TAILORED TO YOUR BUSINESS NEEDS WHAT IS #### PRIVATE AI? Private AI is an enterprise-grade solution designed for organizations that want to use AI securely, within their own infrastructure or a trusted private cloud. It keeps your data sovereign, compliant, and completely isolated from public models. In short: it’s AI built for your business, not for the public internet. ##### WHY SECURE AI MATTERS RIGHT NOW Employees are already using AI, often without approval. That means: - Sensitive data is being pasted into public AI tools - Client, student, or donor information is at risk - Version control becomes chaotic - Compliance gaps widen - Productivity gains are inconsistent and unreliable Infradapt solves this by giving your organization a centralized, secure, monitored AI environment that boosts efficiency without exposing your data or risking compliance. ##### WHAT INFRADAPT SECURE AI DELIVERS Data Sovereignty Your data stays in your environment protected by Zero Trust architecture and end-to-end encryption. We never send your proprietary or customer data to public AI systems. Fully Managed and Integrated We handle setup, optimization, and ongoing management. Private AI connects securely with your existing tools such as ERP, CRM, email, or custom databases-so you can work smarter without disruption. Compliant and Audit Ready Whether you operate under CJIS, HIPAA, NIST, or SOC 2, our Private AI framework is built to help you maintain continuous compliance. Every AI interaction can be logged, monitored, and reported for full audit visibility. Tailored AI Models Your workflows, your data, your outcomes. We fine-tune AI models to your business processes-delivering faster, more accurate, and context-aware results than generic public tools ever could. Built on Private Cloud Run AI securely on Infradapt’s Private Cloud platform or within your existing infrastructure. Our cloud is independent of third-party hyperscalers, giving you total visibility and control. ##### CORE BUSINESS BENEFITS - Protect sensitive and proprietary data from external exposure Meet industry compliance requirements automatically Reduce risk associated with public AI models and shared data Increase productivity by automating repetitive tasks securely Enhance insights through organization-specific data training ##### WHY INFRADAPT With nearly two decades supporting compliance-driven organizations, Infradapt delivers technology that balances innovation with governance. Our expertise in cybersecurity, private cloud hosting, and managed IT allows us to provide AI capabilities that are as secure as the systems they serve. You gain: - Proven experience with regulated environments - Infrastructure located and managed under strict data-control standards - Expert guidance from a team that understands compliance as deeply as technology ##### RELATED SOLUTIONS - Cybersecurity & Compliance – Strengthen your defense and maintain audit readiness - Private Cloud Hosting – A secure foundation for all digital transformation - Managed IT Services – End-to-end oversight of your business technology ##### MOVING FORWARD WITH CONFIDENCE Let’s explore how AI can speed up your workflows and reduce your risk - safely and strategically. Schedule Your Free 15-Minute AI Strategy Call #### FREQUENTLY ASKED QUESTIONS What makes Private AI different from #### public AI services? Public AI services process data on shared, external platforms, often without clear data ownership. Private AI, by contrast, runs within your secure environment or Infradapt’s private cloud, ensuring data sovereignty. You maintain complete control over where data is stored, processed, and protected. #### Can Private AI help my organization meet compliance requirements? Yes. Infradapt’s Private AI platform is built with compliance in mind, supporting frameworks such as CJIS, HIPAA, NIST, GDPR, and SOC 2. We provide detailed audit logs, encryption, and access controls that simplify audits and policy enforcement. #### How does Infradapt ensure data privacy and security? Your data is protected through Zero Trust architecture, multi-layer encryption, and continuous monitoring. Every AI interaction stays within your approved environment-nothing is shared with public models or external providers. #### Can we use our own data to train the AI? Absolutely. Private AI is designed to learn from your proprietary data to deliver insights that are specific to your workflows and industry. Unlike public models, your data never becomes part of a shared dataset. #### What deployment options are available? You can host Private AI in Infradapt’s private cloud or within your own infrastructure. Both options include secure connectivity, compliance alignment, and dedicated management tailored to your organization’s preferences. #### Is Private AI only for large enterprises? Not at all. While it’s enterprise-grade in design, Infradapt’s Private AI scales to organizations of any size. From small teams seeking secure automation to large entities requiring full regulatory alignment, we adapt the solution to your operational and budget needs. #### How does Private AI integrate with existing systems? Our team handles integration with your existing platforms such as ERP, CRM, ticketing systems, and document management tools so AI can operate seamlessly within your workflows without adding complexity. #### What ongoing support does Infradapt provide? We offer end-to-end management, including system monitoring, updates, compliance support, and user enablement. Our managed service model ensures your AI environment remains secure, efficient, and aligned with evolving regulations. #### How do we get started? The process begins with a consultation and assessment to understand your goals, compliance requirements, and data environment. From there, we design a Private AI deployment plan that matches your organization’s needs and risk posture. --- ### Agentic AI Canonical URL: https://www.infradapt.com/agentic-ai/ #### PRACTICAL AI SOLUTIONS FOR BUSINESSES WHAT THIS INCLUDES - AI readiness and workflow assessment - AI strategy for service, operations, and administration - Integration planning for Microsoft 365 and other business tools - Internal knowledge assistants and document search tools - Secure implementation guidance for approved AI tools - Process automation for repetitive administrative tasks - Reporting, data cleanup, and operational insight support - AI policy, access control, and governance planning - Ongoing review, improvement, and support #### WHY INFRADAPT? ##### AI BUILT AROUND REAL BUSINESS PROCESSES AI should not be added just because it is available. Infradapt helps organizations identify where AI can reduce manual effort, improve follow up, organize information, and support better decisions inside the workflows employees already use. ##### PRACTICAL AUTOMATION, NOT EMPTY HYPE Many AI projects fail because they start with the tool instead of the problem. We help define the business case first, then design automation around clear goals such as faster response times, better CRM hygiene, cleaner handoffs, improved reporting, or reduced administrative work. ##### CONNECTED TO THE SYSTEMS YOUR TEAM USES AI becomes more valuable when it connects to the right data and workflows. Infradapt can help align AI solutions with platforms such as Microsoft 365, CRM systems, ticketing platforms, sales tools, documentation systems, and workflow automation platforms. ##### SECURITY AND GOVERNANCE FROM THE START AI adoption creates questions around data privacy, access, accuracy, employee use, and accountability. Infradapt helps businesses create guardrails so AI tools are used responsibly, securely, and in ways that support company operations. #### BEST FIT - BEST FIT FOR - Businesses exploring AI but unsure where to start - Organizations that want practical automation tied to real workflows - Teams looking to improve research, reporting, updates, and other internal processes - Leadership teams that want AI adoption with structure, security, and accountability - Organizations trying to reduce repetitive administrative work without losing control - Teams that want AI that augments employee judgment, not replaces it Need AI that stays fully in-house? Infradapt also delivers Managed Private AI - private AI systems running on dedicated infrastructure, with your data kept yours. #### RELATED SERVICES ##### MANAGED IT SERVICES Ongoing support for the users, devices, systems, vendors, and applications that keep daily operations running. ##### CYBERSECURITY SERVICES Protection for business systems, users, endpoints, accounts, data, and networks through practical security controls and risk reduction. ##### CLOUD SERVICES Planning, management, and support for cloud platforms, hosted systems, storage, access, and business applications. ##### POLICIES AND COMPLIANCE DOCUMENTATION Clear documentation for internal policies, data handling, employee responsibilities, security expectations, and audit readiness. #### PRACTICAL AI PUT TO WORK Adopting AI should not mean gambling with your data, your compliance, or your budget. Infradapt helps organizations put AI to work on real business processes so teams move faster, information stays organized, and leadership keeps visibility and control. ##### WE CAN HELP. Start with an AI readiness review. Infradapt will assess your workflows, systems, data handling, security posture, and automation opportunities, then help design a practical AI roadmap for your business. #### FREQUENTLY ASKED QUESTIONS How do businesses use AI securely? Secure AI use starts with approved tools, access controls, data handling rules, employee guidance, and clear review processes. Businesses should understand what information can be entered into AI systems, who can access AI enabled workflows, and how output should be verified before use. #### Can AI create compliance risks? Yes. AI can create compliance risk if employees enter sensitive data into unapproved tools, rely on inaccurate output, expose confidential information, or automate decisions without proper oversight. AI should be implemented with policies, permissions, documentation, and review steps. #### What should an AI policy include? An AI policy should define approved tools, acceptable use, restricted data, employee responsibilities, review requirements, security expectations, and escalation steps. It should also explain when AI output can be used and when human approval is required. #### Should AI tools have access to company data? Only when access is necessary, controlled, and properly reviewed. AI tools should not have broad access to company files, client records, emails, tickets, or business systems unless permissions, security settings, and compliance requirements are clearly understood. #### What business processes can be automated with AI? Common AI automation opportunities include CRM updates, lead research, sales follow up, service ticket summaries, meeting notes, proposal drafts, document review, email responses, reporting, data cleanup, and internal task routing. #### Will AI replace employees? For most organizations, the practical goal is not replacement. The better use of AI is to reduce repetitive work, improve consistency, speed up research, organize information, and help employees focus on higher value work that requires judgment, relationships, and accountability. #### Should employees be allowed to use public AI tools? Only with clear rules. Public AI tools can be useful, but employees need guidance on what information is allowed, what data is restricted, and when company-approved platforms must be used instead. Without rules, public AI use can create data privacy and compliance risk. --- ### AI Workforce Enablement Canonical URL: https://www.infradapt.com/ai-workforce-enablement/ #### AI WORKFORCE ENABLEMENT WHAT THIS INCLUDES - AI use case discovery and workflow review - Employee productivity and task reduction planning - AI assistants for internal knowledge access - Searchable support across approved documents, files, policies, and procedures - Workflow support for repetitive administrative tasks - Document summaries, meeting notes, and internal draft generation - Guided access to company resources and standard operating procedures - AI agentic support for sales, service, ops, HR, finance, and administration - Secure configuration around user permissions and approved data sources - Integration planning for Microsoft 365, SharePoint, Teams, CRM, ticketing, and business tools - Employee training based on roles, workflows, and desired outcomes - AI acceptable use guidance and governance support - Testing, feedback, improvement, and adoption support - Ongoing optimization as business needs change #### WHY INFRADAPT? ##### AI THAT SUPPORTS EMPLOYEES, NOT REPLACES THEM The goal is not to remove people from the process. The goal is to give employees better tools so they can spend less time searching, copying, formatting, summarizing, and repeating the same steps. Infradapt helps organizations use AI to support human judgment, improve access to information, and make daily work easier. ##### BUILT AROUND YOUR WORKFLOWS AND OUTCOMES AI works best when it is designed around the way your organization actually operates. We help define the tasks, departments, documents, systems, approval steps, and expected outcomes before configuring tools. The result is a more practical solution that supports real work instead of becoming another unused platform. ##### CONFIGURED, TRAINED, AND SUPPORTED WITH PURPOSE Adopting AI is not just turning on a tool. Infradapt helps configure the environment, connect appropriate resources, define boundaries, train users, gather feedback, and improve the solution over time so employees understand how to use it safely and effectively. ##### SECURITY AND CONTROL FROM THE START AI should not create new data exposure or compliance risk. Infradapt helps review permissions, approved data sources, user access, acceptable use rules, and governance requirements so employees get the benefits of AI without giving sensitive information to the wrong tools or audiences. #### BEST FIT - BEST FIT FOR - Organizations that want AI to improve employee productivity without replacing staff - Departments that repeat the same administrative tasks, summaries, updates, or internal requests - Leadership teams that want better adoption, safer usage, and clearer employee guidance - Companies that want AI configured around business outcomes, not generic tool features - Organizations that need AI connected to security, permissions, compliance, and internal policy expectations #### RELATED SERVICES ##### FRACTIONAL vCIO SERVICES For leadership teams that need strategic guidance on where AI should fit into technology planning, budgeting, vendor decisions, and operational priorities. For organizations that want employees to understand safe AI usage, data privacy expectations, phishing risk, credential protection, and responsible handling of company information. ##### BUSINESS COMMUNICATIONS For teams that want AI-supported productivity aligned with calling, voicemail, transcription, messaging, meetings, mobile access, and collaboration tools. ##### MICROSOFT 365 MANAGEMENT For organizations that need better structure around SharePoint, Teams, OneDrive, email, permissions, user access, and collaboration before expanding AI-enabled productivity. #### AI THAT MAKES WORK EASIER TO DO Employees should not have to waste time digging through disconnected systems or repeating low-value tasks when better tools can help. Infradapt helps organizations apply AI in a practical way so people can find information faster, complete routine work with less friction, and stay focused on the work that requires experience, judgment, and relationships. ##### WE CAN HELP. Start with an AI workforce enablement review. Infradapt will assess your workflows, information sources, repetitive tasks, permissions, employee needs, and desired outcomes, then help design an AI-supported model that fits your organization. #### FREQUENTLY ASKED QUESTIONS Is this meant to replace employees with #### AI? No. The purpose is to help employees work more efficiently, not replace them. AI can reduce time spent on repetitive tasks, searching for information, summarizing documents, drafting routine content, and navigating scattered resources. Employees still provide judgment, context, client relationships, decision making, and accountability. #### How can AI help employees during daily work? AI can help employees find information, summarize documents, draft internal messages, organize notes, answer process questions, prepare task lists, locate policies, and reduce repetitive administrative work. The strongest use cases are the ones that remove friction from work employees already do. #### What kinds of tasks can AI help reduce? Common examples include searching for documents, summarizing meeting notes, drafting follow-up messages, finding procedures, preparing internal summaries, organizing information from tickets or emails, answering common employee questions, and helping staff follow approved workflows. #### Can AI help employees find files and company resources faster? Yes. AI can be configured to help users search approved knowledge sources such as SharePoint, Teams, OneDrive, documentation libraries, policies, procedures, FAQs, forms, and internal guides. This reduces time spent digging through folders or asking coworkers where information lives. #### How do we keep employees from using AI the wrong way? Businesses need clear rules, approved tools, training, and data handling guidance. Employees should know what information can be used, what information is restricted, when human review is required, and which AI tools are approved for company work. #### Can AI help managers and team leads? Yes. Managers can use AI support for summarizing information, drafting internal updates, preparing task lists, reviewing documentation, organizing meeting notes, and helping employees locate the right resources. It can reduce administrative drag without removing leadership judgment. #### What are the biggest risks of employee AI use? The biggest risks include entering confidential data into unapproved tools, relying on inaccurate output, exposing files through poor permissions, using outdated information, skipping human review, or automating a bad process. These risks can be reduced with governance, training, and proper configuration. --- ## Managed IT, Strategy, and Support ### Managed IT Services Canonical URL: https://www.infradapt.com/managed-it-services/ #### ONE CALL. ONE TEAM. EVERYTHING HANDLED. What would a single point of contact change for you? #### WHAT THIS INCLUDES - Unlimited helpdesk support for all end users - Scheduled Patch management and system updates - Endpoint management for desktops, laptops, and mobile devices - Network infrastructure management and performance oversight - User onboarding and offboarding with full account lifecycle management - Proactive monitoring across servers, networks, and endpoints - Vendor coordination and third-party application escalation - Asset inventory and hardware lifecycle planning - Technology roadmapping and quarterly business reviews - On-site and remote support with defined response targets #### WHY INFRADAPT? ##### Aligned With You, Not Vendors We work for you, not for vendors. Most businesses piece together technology from multiple providers, each with their own priorities, timelines, tools, and incentives. Infradapt owns the full relationship. From your endpoints to your phone system to your cloud to your compliance reports, we are the single partner who sees the whole picture and acts on it. ##### An Entire IT Team. One Monthly Fee. Rather than relying on a single internal hire or a break-fix vendor, you get a full bench of engineers, helpdesk staff, and strategic advisors. All operating as an extension of your organization. ##### Proactive by Design, Not by Exception Most IT problems announce themselves before they become outages. Infradapt’s monitoring and maintenance model is built to catch and resolve issues before your team ever notices them. ##### One Team Across Your Entire Environment The same team that manages your endpoints also knows your network, your servers, your security posture, and your vendor relationships. No handoffs. No gaps. No finger-pointing between providers. ##### Aligned to Business Outcomes, Not Just Ticket Counts Success is not measured by how many tickets get closed. It is measured by system uptime, team productivity, cost predictability, and how well your technology supports where your business is headed. #### BEST FIT - BEST FIT FOR - Organizations that have outgrown break-fix or part-time IT support - Leadership teams that want technology off their plate entirely - Businesses scaling headcount, locations, or operational complexity - Companies that need compliance-aware IT management without building an internal team - Businesses that want proactive monitoring and patching instead of reactive break-fix - Organizations that want a technology roadmap and defined response targets, not ad-hoc help #### Managed IT Backed by Real Infrastructure Managed IT is stronger when the provider has real control over the systems behind it. Infradapt is not simply reselling disconnected tools under one invoice. We support clients across IT, cybersecurity, cloud, communications, vendors, and compliance with the infrastructure depth to see and manage the full picture. ##### • Privately owned and operated cloud infrastructure • Owned ASN ##### and public IP space • CJIS-certified operations • 20+ years ##### serving organizations across Pennsylvania, New Jersey, Delaware, ##### and beyond. #### RELATED SERVICES ##### Business Communications For enterprise organizations that need reliable voice, collaboration, and communication systems across teams and locations. ##### Cybersecurity and Managed Detection & Response Layer always-on threat detection and response onto your managed environment for a more complete security posture. ##### Staff Augmentation For organizations that need extra technical personnel to support projects, coverage gaps, deployments, or daily operations. ##### Managed Communications Add voice, PBX, and unified communications under the same operating model as your IT environment. #### Ready for Managed IT That Actually Owns the Outcome? Fragmented tools, reactive support, and unplanned technology spending are symptoms of a managed IT model that was never designed with your business in mind. Infradapt helps organizations replace that with a structured, proactive approach by consolidating support, standardizing environments, and building a technology foundation that scales without breaking. ##### WE CAN HELP. Start with a Discovery conversation. We will learn how your organization works, what support model you have today, where technology is creating friction, and whether Infradapt is the right fit. #### FREQUENTLY ASKED QUESTIONS How is managed IT different from #### break-fix support? Break-fix support responds after something goes wrong. Managed IT is an ongoing relationship where your environment is actively monitored, maintained, and improved on a continuous basis, with the goal of preventing problems rather than just resolving them. #### What does onboarding look like? Infradapt conducts a structured environment assessment to document your infrastructure, identify gaps, and establish baselines before transitioning into active management. Most organizations are fully onboarded within the first 30 to 60 days. #### Do you replace our internal IT staff or work alongside them? Both models work. Infradapt can function as your entire IT department or operate as a co-managed partner that augments and supports an existing internal team. #### How do you handle after-hours and emergency support? Managed clients have access to helpdesk and escalation support outside of standard business hours. Response protocols and escalation paths are defined as part of your service agreement. #### How is pricing structured? Managed IT services are delivered on a fixed-fee, per-user or per-device basis depending on scope. This keeps your monthly IT spend predictable and eliminates surprise invoices from hourly labor. #### Can you take over an existing IT environment mid-stream? Yes. Infradapt regularly transitions organizations away from previous providers or internal-only models. The assessment process is designed to identify what exists, what needs to change, and how to make the transition without disruption. #### What industries do you have experience supporting? Infradapt has deep operational experience with housing authorities, charter schools and K-12 districts, municipalities and local government, insurance agencies, professional services firms, and broadcast and media organizations. Each vertical brings distinct compliance, operational, and infrastructure requirements, so we structure managed services around the way the organization actually operates. --- ### Managed IT Support for Small & Mid-Sized Businesses Canonical URL: https://www.infradapt.com/small-and-medium-business-it-support/ #### IT SUPPORT FOR SMALL AND MID-SIZED BUSINESSES WHAT THIS INCLUDES - Help desk and user support - Managed IT support for users, devices, and systems - Co-managed IT support for internal technology teams - Computer, laptop, mobile device, and endpoint management - Network, Wi-Fi, firewall, and internet support - Microsoft 365, email, Teams, SharePoint, and cloud account management - Cybersecurity basics, MFA, endpoint protection, and access control - Backup, recovery, and business continuity planning - Vendor coordination for internet, phones, software, and business platforms - Patch management, monitoring, documentation, and IT planning #### WHY INFRADAPT? ##### Support That Fits How SMBs Actually Work We work for you, not for vendors. Most businesses piece together technology from multiple providers, each with their own priorities, timelines, tools, and incentives. Infradapt owns the full relationship. From your endpoints to your phone system to your cloud to your compliance reports, we are the single partner who sees the whole picture and acts on it. ##### Support That Fits How SMBs Actually Work Small and mid-sized businesses need responsive IT support without unnecessary complexity. Infradapt helps solve daily issues, support users, manage systems, and keep technology moving with a service model built around real business needs. ##### One Team Across Your Technology Environment Your users, devices, network, email, cloud tools, phones, vendors, cybersecurity, and backups are all connected. Infradapt helps manage those moving parts so your team is not stuck chasing support from multiple places. ##### A Better Plan Than Reactive Repairs Waiting until something breaks is expensive and disruptive. Infradapt helps SMBs move from emergency fixes to proactive support, better documentation, smarter planning, and fewer recurring problems. ##### Built to Support Growth As your business grows, IT needs more structure, coverage, security, and accountability. Infradapt helps SMBs scale their technology support as users, locations, applications, compliance needs, and operational complexity increase. #### BEST FIT - BEST FIT FOR - Small and mid-sized businesses that need reliable IT support - Leadership teams that want technology off their plate entirely - Companies with remote, hybrid, or multi location employees - Businesses that need better security, backups, and user access control - Owners who want clearer technology planning and fewer recurring issues - Organizations that rely on Microsoft 365, cloud tools, and business applications #### Managed IT Backed by Real Infrastructure Managed IT is stronger when the provider has real control over the systems behind it. Infradapt is not simply reselling disconnected tools under one invoice. We support clients across IT, cybersecurity, cloud, communications, vendors, and compliance with the infrastructure depth to see and manage the full picture. ##### • Privately owned and operated cloud infrastructure • Owned ASN ##### and public IP space • CJIS-certified operations • 20+ years ##### serving organizations across Pennsylvania, New Jersey, Delaware, ##### and beyond. #### RELATED SERVICES ##### Managed IT Services For growing organizations that need structured IT management, stronger support processes, and scalable systems across users, locations, and departments. ##### CYBERSECURITY SERVICES For companies that need stronger protection against phishing, ransomware, credential theft, and data loss. For organizations that need cybersecurity leadership to guide awareness programs, risk priorities, and security culture. ##### VoIP / PBX For businesses that need flexible calling, call routing, extensions, voicemail, and modern phone system features. #### Ready for IT Support That Can Grow With the Business? Recurring support issues, disconnected vendors, slow response times, weak documentation, security gaps, and unplanned technology costs are signs that your IT model may not be keeping up. ##### WE CAN HELP. Start with a Discovery conversation. We will learn how your business operates, what support model you have today, where technology is creating friction, and whether Infradapt is the right fit. #### FREQUENTLY ASKED QUESTIONS What is SMB IT support? SMB IT support provides small and mid-sized businesses with help desk support, device management, network support, Microsoft 365 administration, cybersecurity, backup planning, vendor coordination, documentation, and ongoing technology guidance. #### How is SMB IT support different from break-fix IT? Break-fix IT reacts after something breaks. SMB IT support focuses on ongoing management, maintenance, monitoring, updates, cybersecurity, documentation, and planning so problems are reduced before they disrupt the business. #### At what size does outsourced IT support make sense? Outsourced IT support starts to make sense when technology problems begin interrupting leadership, operations, sales, service delivery, or client work. For many organizations, that point arrives around 20 users, especially when the business depends on secure access, cloud systems, reliable phones, vendor coordination, and consistent support. #### Can Infradapt work with our internal IT person or team? Yes. Infradapt can provide co-managed IT support for businesses that already have internal IT staff. We can help with help desk overflow, monitoring, infrastructure support, cybersecurity, projects, documentation, and escalation. #### How is pricing structured? SMB IT support is delivered through a predictable monthly model based on scope of support, users, devices, systems, locations, and service requirements. #### What is the main outcome of working with Infradapt? The main outcome is a more reliable, secure, and manageable IT environment. Infradapt helps SMBs reduce recurring issues, improve support, coordinate vendors, strengthen security, and build a stronger technology foundation for growth. --- ### Co-Managed Enterprise IT Canonical URL: https://www.infradapt.com/fractional-enterprise-it-services/ #### MANAGED COMPLIANCE, GOVERNANCE & SECURITY WHAT THIS INCLUDES - FRAMEWORKS, CONTROLS, EVIDENCE - AUDIT PREP & INSURANCE POSTURE - RISK REGISTER & BOARD REPORTING #### WHY INFRADAPT? ##### COMPLIANCE AS A CONTINUOUS PROGRAM Compliance is not a project. It is a continuous program of policies, controls, evidence, and audits - running indefinitely. We operate that program as a co-managed function alongside your IT team. ##### YOU CHOOSE WHAT WE OWN Compliance program build. Audit readiness. Cyber-insurance posture. Risk register. Vendor accountability. Pen test remediation. M365 governance. You choose the functions we own; your team runs the rest. ##### EXECUTIVE LAYER WITHOUT EXECUTIVE OVERHEAD A full-time CIO or CISO costs $250K–$300K+. A compliance officer adds another $150K. We deliver the executive layer they would carry - frameworks, controls, evidence, reporting - at a fraction of the cost, with the documented work to prove it. ##### DOCUMENTED OWNERSHIP, NOT VERBAL HANDOFFS Co-managed work fails when ownership is unclear. We document what we own, what your team owns, what the escalation paths are, and how decisions get made. Every engagement starts with a written scope. Every audit finds the documentation already in place. #### BEST FIT - BEST FIT FOR Mid-market companies with operational IT but no executive compliance leadership. Audit and insurance pressure exceeding your team’s bandwidth. Regulated industries: SOC 2, HIPAA, PCI DSS, CMMC, NIST CSF, GLBA, FTC Safeguards. Boards or CEOs that want defensible compliance posture without hiring a full-time CISO or CIO. - WHAT WE DELIVER A built and maintained compliance program - frameworks, policies, controls, evidence. Audit prep packages and cyber-insurance questionnaire responses. Risk register and vendor risk assessments. Board-level compliance and security reporting. Your continuity environment runs on infrastructure we own and operate - not a hyperscaler reseller arrangement. Our ASN, our IP space, our datacenter, our accountability. #### CO-MANAGEMENT OFFERINGS MICROSOFT 365 GOVERNANCE Conditional access, identity, retention, anti-phish, license rationalization. Microsoft 365 admin chaos, gone. COMPLIANCE AND AUDIT READINESS SOC 2, PCI DSS, CMMC, NIST CSF, CIS Controls, GLBA, FTC Safeguards. Built, matured, audit-ready. EYES ON GLASS FOR MICROSOFT 365 AND COMPLIANCE CLIENTS Real-time monitoring with U.S.-jurisdictional response. Reserved for participating clients. #### RUN COMPLIANCE AS A PROGRAM, NOT A FIRE DRILL Compliance, security, and governance compete with daily operations for limited IT team attention. The result is fire-drill compliance - assembled in panic before each audit or insurance renewal. We turn compliance into a continuous co-managed program your team can rely on. ##### WE CAN HELP. Start with a compliance posture review. We assess your current frameworks, controls, evidence, gaps, and audit readiness - and deliver a written remediation plan within 30 days. #### FREQUENTLY ASKED QUESTIONS What is a co-managed compliance program? A co-managed compliance program is a continuous engagement where we operate the executive-layer work - frameworks, controls, evidence, audits, board reporting - while your internal IT team operates the environment. We own the program. Your team owns operations. #### How is this different from fully managed IT? Fully managed IT means one provider runs all day-to-day operations. A co-managed compliance program is more focused. Your internal team keeps operational control while we own the compliance, governance, and security program above operations. #### Why use a co-managed compliance program instead of hiring a CISO? A full-time CISO costs $250K–$300K plus benefits. A compliance officer adds another $150K. A co-managed program delivers the executive layer those roles would carry - for a fraction of the cost, with the framework expertise of a team that runs SOC 2, HIPAA, PCI DSS, CMMC, and NIST CSF programs every day. #### Can we engage you for just one piece - audit prep or risk register? Yes. We engage on a defined scope: a single audit prep package, a risk register build, an M365 governance sprint, a cyber-insurance questionnaire response, or an ongoing program. Your scope. Written, owned, delivered. #### Do you work with internal IT teams? Yes. Co-managed compliance is designed to work alongside internal IT teams. We provide the executive layer - frameworks, controls, evidence, reporting - while your team handles day-to-day operations. Documented scope on both sides. #### How do you handle ongoing compliance maintenance? Compliance is not a one-time project. We maintain your program continuously - quarterly control reviews, evidence refresh, vendor risk re-assessments, framework updates, audit calendar, board-level reporting. The program lives between audits, not around them. #### What is the main benefit of a co-managed compliance program? Defensible compliance posture, continuously maintained. Audits become verifications, not discoveries. Insurance applications come back faster. Customer security questionnaires get answered with evidence, not estimates. The program is the deliverable. --- ### Fractional vCIO Services Canonical URL: https://www.infradapt.com/fractional-vcio-services/ #### FRACTIONAL vCIO SERVICES WHAT THIS INCLUDES - Fractional vCIO and virtual CIO support - IT roadmap and technology strategy development - IT budgeting and lifecycle planning - Vendor management and contract review support - Cybersecurity and risk planning guidance - Cloud, infrastructure, and modernization strategy - IT governance and policy recommendations - Executive reporting and leadership communication - Compliance, audit, and cyber insurance readiness support - Ongoing strategic reviews and improvement planning #### WHY INFRADAPT? ##### EXECUTIVE COMPLIANCE LEADERSHIP - WITHOUT A FULL-TIME HIRE Compliance pressure rarely arrives gradually. An audit triggers. An insurance renewal asks 47 questions. A customer demands SOC 2 attestation. A regulator gets in touch. We provide the executive-level compliance leadership you need - without the cost of a full-time CIO or CISO. ##### FRAMEWORKS, CONTROLS, AND DOCUMENTED EVIDENCE Compliance is documentation, controls, and evidence. We build the policies, map controls to your frameworks, gather the evidence auditors and insurers actually ask for, and maintain the program through every renewal. ##### AUDIT READINESS, NOT AUDIT SURPRISE Audits should be a verification, not a discovery. We run pre-audit assessments, identify gaps before the auditor does, remediate them, and keep your evidence current - so the audit confirms what you already know. ##### DEEP IN HIPAA, SOC 2, PCI DSS, CMMC, NIST We work in real frameworks every day: HIPAA, SOC 2, PCI DSS, CMMC 2.0, NIST CSF, CIS Controls, GLBA, FTC Safeguards, GDPR. We know what auditors flag, what insurers demand, what regulators expect - and how to close the gap before it costs you. #### BEST FIT - BEST FIT FOR Companies under audit pressure - SOC 2, HIPAA, PCI DSS, CMMC, NIST CSF. Cyber-insurance applicants or renewals facing extensive security questionnaires. Lower-mid-market organizations with IT staff but no compliance leader. Boards or CEOs that need defensible compliance posture without hiring a full-time CISO or CIO. - WHAT WE DELIVER Compliance program build - HIPAA, SOC 2, PCI DSS, CMMC, NIST CSF, CIS Controls. Audit readiness and ongoing evidence collection. Cyber-insurance posture and questionnaire responses. Board-level compliance reporting and risk register. Your continuity environment runs on infrastructure we own and operate - not a hyperscaler reseller arrangement. Our ASN, our IP space, our datacenter, our accountability. #### RELATED SERVICES ##### CO-MANAGED COMPLIANCE PROGRAM For companies needing a continuous compliance program run alongside their internal IT team. Frameworks, controls, evidence, and audit readiness operated as an ongoing co-managed engagement. ##### CYBERSECURITY & LIABILITY PROTECTION Managed security operations and cyber-insurance posture for organizations balancing real threat detection with the documented evidence insurers demand. ##### 24/7 THREAT DETECTION & RESPONSE Around-the-clock monitoring, alert triage, and incident response - paired with a U.S.-jurisdictional response tier for accountability that holds up in front of auditors and regulators. For organizations needing executive-level security leadership specifically - security strategy, control framework alignment, board-level security reporting, vendor security accountability. #### TURN COMPLIANCE INTO A LEADERSHIP FUNCTION Compliance decisions affect budget, operations, security, customers, insurance, and long-term growth. A fractional vCIO turns compliance from a fire-drill into a continuous discipline - at a fraction of the cost of a full-time CIO or CISO, and with the documented evidence to prove it. ##### WE CAN HELP. Start with a compliance posture review. We assess your current frameworks, controls, evidence, gaps, and audit readiness - and deliver a written remediation plan with executive-level recommendations within 30 days. #### FREQUENTLY ASKED QUESTIONS How do I know if my business needs a #### fractional vCIO? You need a fractional vCIO if an audit is approaching with no evidence prepared, an insurer is asking questions you can’t answer, a customer demands SOC 2 or HIPAA attestation, or a regulator has been in touch. Anything that needs executive compliance leadership - not technical hands. #### What problems does a fractional vCIO solve? Audit failures. Insurance disqualifications. Customer compliance demands. Regulator inquiries. Cyber-incident remediation. Vendor risk gaps. Compliance documentation that doesn’t exist. Anything where the answer must be defensible to an outsider. #### What should a fractional vCIO deliver? Documented compliance program. Mapped controls. Evidence collection process. Audit prep package. Cyber-insurance questionnaire responses. Risk register. Vendor-risk evaluations. Board-level compliance reporting. Written, owned, defensible. #### What if we already have an internal IT person or team? That is the most common scenario. We give internal IT the executive direction they need on compliance - frameworks to follow, controls to implement, evidence to gather. They handle operations. We handle the executive layer. #### How does a vCIO help with cybersecurity decisions? We frame cybersecurity as a compliance and business-risk function - not a technical issue. Risk register, control alignment, board-level reporting, cyber-insurance posture, vendor security accountability. Translated into language that holds up in front of auditors, insurers, and regulators. #### Can a vCIO help with cyber insurance requirements? Yes. Cyber-insurance applications ask 40–100 questions about your security controls, backups, MFA, training, endpoint protection, incident response, and patch posture. We answer them with documented evidence, identify gaps that disqualify or inflate premiums, and remediate before resubmission. #### What are signs our compliance posture is too reactive? Compliance evidence assembled the week before an audit. Insurance applications answered with “we think so.” Vendor security questionnaires that get punted. Policies last updated three years ago. Audit findings that surprise leadership. If you recognize any of these, your compliance posture is reactive. --- ### Onsite IT Support Technicians Canonical URL: https://www.infradapt.com/onsite-it-support-technicians/ #### ONSITE IT SUPPORT TECHNICIANS WHAT THIS INCLUDES - Onsite frontline IT support for employees - Workstation, laptop, and desktop troubleshooting - New computer setup and user equipment deployment - Printer, scanner, docking station, and peripheral support - Password, MFA, email, and basic account assistance - Microsoft 365, Teams, Outlook, and common application support - Conference room, meeting room, and presentation technology support - Basic network connectivity and Wi-Fi troubleshooting - Hardware replacement coordination and device swaps - New employee setup and departing employee equipment collection - Inventory updates and onsite documentation support - Ticket updates, issue tracking, and escalation coordination - Support for scheduled onsite coverage or project-based needs - Coordination with Infradapt engineers, help desk, vendors, and leadership #### WHY INFRADAPT? ##### HANDS-ON SUPPORT WHERE USERS ACTUALLY WORK Some problems cannot be solved cleanly through a remote session. Employees may need help with devices, cables, monitors, printers, meeting rooms, phones, Wi-Fi, or equipment setup. Infradapt provides onsite support to handle the practical issues that slow people down during the workday. ##### ONSITE SUPPORT CONNECTED TO A LARGER IT TEAM An onsite technician should not operate in isolation. Infradapt connects onsite support with remote help desk, engineering escalation, vendor coordination, documentation, cybersecurity, cloud support, and infrastructure expertise so issues can move to the right resource when needed. ##### FASTER RESOLUTION FOR PHYSICAL TECHNOLOGY ISSUES Device setup, hardware problems, printer issues, meeting room failures, and connectivity problems can waste employee time. Onsite support helps resolve those issues faster by putting a technician in the environment to see the problem directly and take action. ##### A BETTER EXPERIENCE FOR EMPLOYEES AND LEADERSHIP Employees want support that is easy to access. Leadership wants fewer distractions, fewer repeated issues, and better visibility into support needs. Infradapt helps bridge that gap with onsite assistance, ticket tracking, escalation paths, and practical communication. #### BEST FIT - BEST FIT FOR - Organizations that need onsite IT help without hiring full-time staff - Businesses with employees who need hands-on device or user support - Companies with recurring printer, workstation, meeting room, or connectivity issues - Teams that need temporary onsite coverage during growth, turnover, or projects - Organizations with remote IT leadership but local support needs - Businesses preparing for hardware rollouts, office moves, or user onboarding waves - Locations that need a reliable first point of contact for everyday IT issues #### RELATED SERVICES ##### FRACTIONAL IT LEADERSHIP For businesses that need senior IT direction to decide when onsite support is enough, when engineering support is needed, and how internal technology responsibilities should be structured. ##### BUSINESS PHONE SYSTEMS AND COMMUNICATIONS For teams that need support with desk phones, softphones, voicemail, call routing, conference rooms, mobile access, and daily communication tools. ##### SECURITY CAMERA SYSTEMS For businesses that need onsite technical support connected to cameras, access points, cabling coordination, viewing stations, and physical security technology. ##### AI SOLUTIONS FOR BUSINESS OPERATIONS For organizations looking to reduce repetitive support requests, improve documentation, streamline ticket handling, and use automation to support daily operations. #### HANDS-ON SUPPORT FOR THE WORKPLACE Onsite IT support keeps everyday technology problems from turning into productivity problems. When employees need help with equipment, access, conference rooms, devices, or local troubleshooting, having a technician onsite can make the support experience faster and less frustrating. ##### WE CAN HELP. Start with an onsite support review. Infradapt will assess your locations, users, devices, support volume, recurring issues, and coverage needs, then help define the right onsite technician model for your organization. #### FREQUENTLY ASKED QUESTIONS When does a business need onsite IT #### support? A business usually needs onsite IT support when employees regularly need help with physical equipment, device setup, printers, meeting rooms, Wi-Fi symptoms, workstation issues, or local troubleshooting that remote support cannot resolve efficiently. #### What does an onsite IT support technician do? An onsite IT support technician helps employees with practical workplace technology issues. This may include setting up computers, troubleshooting monitors and docking stations, assisting with printers, helping with logins, preparing equipment, supporting meetings, documenting tickets, and escalating larger issues. #### Is this the same as Tier 1 IT support? It can include Tier 1 responsibilities, but the better description is onsite frontline support. The technician handles common user and device issues, documents work, communicates status, and escalates problems that require engineering, vendor, security, network, or cloud support. #### Can onsite support reduce employee downtime? Yes. Onsite support can reduce downtime by helping employees faster when issues involve hardware, workspace setup, meeting rooms, printing, device swaps, local connectivity, or basic access problems. It also helps identify repeat issues that should be fixed at the root. #### Can onsite support cover multiple offices? Yes. Onsite support can be structured across multiple locations. Coverage can rotate by site, prioritize higher-volume offices, support scheduled projects, or provide local assistance where employees need hands-on help most often. #### Can onsite support help identify recurring problems? Yes. When the same printer, device, conference room, connection, or user setup keeps creating issues, onsite support can document patterns and escalate them for a permanent fix instead of treating every complaint as a separate one-off problem. #### What should leadership expect from onsite IT support? Leadership should expect faster help for employees, better handling of physical technology issues, improved documentation, fewer local support distractions, clearer escalation, and better visibility into recurring office technology problems. --- ### IT Support and Network Management Canonical URL: https://www.infradapt.com/it-support-network-management/ #### IT SUPPORT AND NETWORK MANAGEMENT - IT Infrastructure Management - 24 Hour Helpdesk Support - Managed Communications - Scalable Cloud Solutions - Enhanced Cyber Security - Proactive Monitoring - Business Continuity - Secure Data Storage #### IT SUPPORT & NETWORK MANAGEMENT FEATURES ##### Discover more about our IT Support & Network Management features ##### below. #### MANAGED IT SERVICES Infradapt’s comprehensive offerings allow your organization to access and use the latest software and hardware, as well as Infradapt 24×7 helpdesk, covering all your support needs: Computers, software, phones, and 24-hour support, professionally managed and updated, all for one low price. #### OUTSOURCED IT FOR SMALL TO MEDIUM-SIZED BUSINESSES Infradapt offers Small Businesses IT support and network support service to help companies with managing computers, servers, networks and applications. Let our IT business specialists and engineers evaluate your needs and provide the right blend of service and IT support so you can get back to running your business. #### PRIVATE HYBRID CLOUD SERVICES Infradapt cloud environments are a true private, single tenant, share nothing environment. Infradapt’s dedicated private cloud solution delivers true privacy; strict safeguards, including firewalls and private networks within the cloud, ensure that your data remains under your exclusive control. #### BUSINESS CONTINUITY & DISASTER RECOVERY SERVICES Infradapt offers a full suite of Business Continuity, Backup and Disaster Recovery solutions that not only satisfy regulators, but also deliver real business value! Our solutions are designed to prevent downtime, and could mean the difference between disruption and catastrophe! #### CYBER SECURITY AND CYBER LIABILITY PROTECTION At Infradapt we live by a preventive approach to cyber security. Infradapt offers a comprehensive security review, including a variety of scanning techniques and policy reviews culminating in a report designed to illustrate your organization’s security stature and recommend improvements. ### Outsourced IT for Businesses Canonical URL: https://www.infradapt.com/outsourced-it-for-businesses/ #### MEETING SMALL TO MEDIUM-SIZED BUSINESS IT NEEDS ON A SMALL BUSINESS #### BUDGET! YOUR TOTAL INFRASTRUCTURE SOLUTION ##### Available as a one-stop turn-key solution, Infradapt offers a ##### total Outsourced IT infrastructure solution for small business. ##### From file storage, virtual desktops, and Microsoft Office 365, the ##### Turn-Key Small Business Platform also includes e-mail and phone ##### service. PLATFORM FEATURES - Apple Mac and Windows Desktops - Microsoft Office 365, Exchange, E-Mail and Skype for Business, Microsoft Windows Server and SQL Server - Microsoft Windows VDI as Pooled Desktops, Personal Desktops, and Remote Desktop Sessions (formerly Terminal Services) - Full-Featured PBX with Digium or Polycom Telephones and Video Conference - Line of Business Applications - iPhone, Blackberry, Android and Windows Smartphone Support - Firewall & Security - Branch Connectivity Expansion via VPN We migrate your environment from a premise-based situation to a cloud-based environment and run your workloads in the cloud. Whether your workload is voice, data or both, we have the experience and the expertise to make the transition seamless and as easy as 1, 2, 3. #### SMALL OFFICE AND HOME OFFICE PBX SOLUTIONS Ideal for Small Office and Home Office (SoHo) applications, Infradapt ’s affordable, hosted VoIP telephone system solution offers all the features, customization, and flexibility of an enterprise VoIP system. Choose from a variety of phone sets, calling plans-including an unlimited* domestic and/or international options-and advanced features. - Music on Hold - Voicemail - Call Transfer - Hunting and Ring Groups - Call Recording - Call Monitoring - Detailed Reporting - HOSTED WINDOWS If you are looking for the next generation operating system from Microsoft with the added peace of mind of knowing it was done to your specifications, Infradapt’s hosted Windows is the solution. - HOSTED EXCHANGE Exchange fully hosted and replicated. Nothing is more mission critical than communication. E-mail and telephony are at the heart of today’s enterprises. Your business deserves and needs the same reliability and features that the Fortune 100 companies rely on. Infradapt hosted e-mail and communication solutions give you just that – a Fortune 100 solution on a Small Business budget. (Compatible with mobile devices including iPhone, Android and Blackberry) - HOSTED SQL SERVER Many ERP solutions today run on SQL databases. If you face the challenge of looking for a solution that will allow your entire company to gain access to the same data, all of the time, regardless of location – talk to us about how to host your ERP Software and/or your Application Databases. - HOSTED PBX Asterisk is the most widely used Open Source PBX software in the world surpassing the number of installations of traditional vendors of proprietary IP Telephony like Cisco, Nortel and Avaya. LAMP (Linux, Apache, MySQL, Php, Perl, Python) is the open source base for many world class web enabled applications. Distributions: RedHat Enterprise Server; CentOS Linux Server; Ubuntu Server; FreeBSD; many more… #### ALL-INCLUSIVE SUPPORT AND LATEST HARDWARE AND SOFTWARE, ALL FOR A #### SINGLE FIXED MONTHLY FEE! ##### Computers, software, phones, and 24-hour support. Professionally ##### managed and updated, all for one low price. Infradapt offers ##### access to the latest software and hardware, as well as its 24/7 ##### helpdesk for all your support needs. Since few things in business change more quickly than the technology, who do you rely upon to support your work? With Infradapt, you can always be sure that you will have access to the latest tools when you want them without having to budget extra. Built into Infradapt’s Outsourced IT support program is a periodic refresh where your organization will automatically receive new computers, laptops, phones, and other tools without paying more for the upgrades. As our clients migrate from on-site infrastructure to a hybrid configuration, eventually to a cloud-based platform, our solution evolves right alongside them meeting our customers’ needs. ##### PROGRAM BENEFITS - Fixed Fee – Fixed Rate IT - Video Conferencing Capable Telephony System - Unlimited Calling to the United States - Regular Hardware Replacement and Software Upgrades - Cloud-Based Solutions– InfraCloud - Premise-Based Solutions – InfraPremise - E-Mail, DNS and Web Hosting Services - E-Mail Virus and Spam Control - Monitoring 24/7/365 - 24/7/365 Helpdesk - State-Of-The-Art Trouble-Ticketing System - Secure VPN Access for Remote Users ##### INFRACLOUD BENEFITS - 24/7/365 Monitoring and Alert System - Total Support - Redundant Bandwidth - Data Bunker Facility - Redundant Power Generation - Private Cloud – True Privacy Isolation - Complete Control over Servers - Proactive Maintenance - Backups and Disaster Recovery - Complete Network Administration #### CALL CENTER - HOSTED PREDICTIVE DIALER / TRUNKING Improve sales force productivity and deliver top-line business value with hosted predictive dialing and CRM integration. Infradapt offers a fully-managed predictive dialing and intelligent call routing platform as an enhancement to its telephony backbone. - Skill-based routing ensures the most capable agent takes each call - Live agent performance monitoring allows tracking agents by group, team, or individually - Live call monitoring and reporting allows supervisors and quality assurance staff to manage more effectively - Real-time campaign and list controls allow supervisors to stop and start campaigns at a moment’s notice #### HOSTED CONTACT CENTER PLATFORM / SAAS - Low Cost - Full Functionality - Built-In Redundancy - Secure Network Transport - Full Telecommunications Services Suite - High-Bandwidth Co-location Facilities Infradapt offers a full range of contact center solutions-from Asterisk and Switchvox to Presence OpenGate-on-demand from its resilient cloud hosting platform. Whether you’re looking for a fully outsourced solution including telecommunications services or a hybrid model where you leverage existing in-house equipment, Infradapt can help you make an informed decision and quickly get you started. A hosted solution offers many advantages over on-premise equipment, including built-in redundancy and expertise, reduced initial investment, faster go-live, and other benefits. Infradapt’s hosted platform solutions are monitored for high-availability 24/7 and designed to be highly resilient. All hosted solutions include full access to Infradapt’s 24-hour help desk and operations center so you will never have to worry about where to get help when you need it. ##### ADDITIONAL BENEFITS - InfraPremise performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs. - As part of any deployment, Infradapt’s project management team makes sure things go smoothly. A dedicated project manager will be assigned to your project to coordinate logistics, manage schedules, and keep everyone in sync. - Infradapt’s 24-hour helpdesk is always available to support your network, computer, and telephony needs. Whether responding to a basic configuration question or a carrier outage, our front-line engineers will work with you to diagnose your problem and work with you from start to finish, ensuring rapid resolution. Periodic strategic consulting to review the effectiveness of your platform and operations will ensure that your organization continues to have the most efficient and cost-effective solution in place. Our relationship is an ongoing commitment to ensure capabilities meet requirements at the correct price point. - Whether you are expanding and opening a new site or confronting the limitations of an aging voice or data platform, Infradapt can implement your InfraPremise project from start to finish – evaluating system requirements, building a business case, and ultimately installing and supporting your ideal environment. - The goal of any migration or initial roll-out is a smooth transition with the least amount of business disruption possible. InfraPremise assigns an experienced project management team that has coordinated solution implementations in industries as diverse as aerospace, healthcare, manufacturing, retail, and financial services. From integrating with a legacy platform, to porting numbers between carriers, even migrating departments in phases, Infradapt has the experience to deliver on-time and on-budget. Our clients have confidence because we have done it before. - Most organizations deploying a new PBX only enable just enough features to mimic a previous system, missing a valuable opportunity. As part of a PBX deployment, InfraPremise will work with you to develop a plan to activate the most appropriate features for your organization and then conduct user, supervisor, or administrator training as needed. The goal is to ensure you achieve the maximum organizational benefit, including productivity enhancements. We operate in a similar fashion with regard to hardware and software, rigorously reviewing requirements and achieving the most cost-effective deployment of resources to meet both current and anticipated needs. - Ultimately, every site will experience some form of power or telecommunications service disruption to the point where callers will be unable to reach their system. In many cases, no cost to low-cost options are available from your carrier that will allow service to be redirected around such an outage. Additionally, Infradapt can even offer an optional business continuity service from its cloud voice platform that can sustain your organization through an extended site emergency or outage. - Infradapt analyses many factors when completing a project Return on Investment (ROI) study for an organization. Beyond the basic equipment replacement ROI, maintenance cost reduction, lease buyout or replacement advantage, etc. Infradapt also looks at how current and proposed infrastructure is being consumed. Phone and Internet costs are reviewed, carrier traffic studies are performed, and ultimately the most cost-effective solution is proposed for your organization. In many cases follow-up (and ongoing) post-implementation consumption studies can be performed to make sure your organization is not overspending on data and telecommunications hardware and software or underestimating demand and missing opportunities. #### MITIGATE YOUR RISK, WITH INFRADAPT’S COMPREHENSIVE OFFERS In addition to traditional IT offers, Infradapt developed InfraCloud our Cloud-Based Fixed Rate offering and InfraPremise our Premise-Based Fixed Rate and comprehensive offers that include all hardware, software, and services to satisfy your specific needs. Unlike other companies that only broker or resell third party cloud services, Infradapt manages our own distributed cloud based infrastructure made available to all of our customers, in addition to third party public cloud services. The more Infradapt infrastructure services you use, the more you transfer the risk associated with IT to Infradapt. InfraCloud is fully protected with: Redundant Internet, Fire Suppression, Redundant Power, Redundant HVAC, Physical Security, Data Backup, Dust Control and much more. ##### INFRA CLOUD Fixed Rate Cloud-Based Offers ##### INFRA PREMISE Fixed Rate On-Premise Based Offers ##### MANAGED SERVICES Fixed Rate Total Support to Cloud, Premise or Hybrid Offers #### MANAGED SERVICES – ON PREMISE, HYBRID, OR CLOUD Infradapt’s Managed Services Total Support solution is structured to reliably deliver up-time and contain technology spending. Using preventive maintenance, monitoring, and best-practice management methods to support your operation, as well as built-in hardware and software “refreshes”, Infradapt is able to offer this solution for a fixed fee. The result is predictable and reliable performance. Total Support service plans are available for InfraPremise solutions designed to our clients who prefer to retain all of their IT assets in-house and on-site; Total Support service plans are also available for our hybrid solutions to clients who wish to introduce cloud services at a measured pace while retaining a significant on-site infrastructure. ##### MANAGED SERVICE OFFERINGS #### FREQUENTLY ASKED QUESTIONS WHAT ARE MANAGED IT SERVICES? Managed IT services involve delegating your company’s IT operations and tasks to a third-party provider, known as a Managed Service Provider (MSP). These services can include round-the-clock monitoring, on-demand IT support, cybersecurity, data backup and recovery, and more, depending on the MSP. #### HOW CAN MANAGED IT SERVICES BENEFIT MY BUSINESS? Managed IT services offer several benefits, including cost savings, enhanced cybersecurity, access to the latest technology and expertise, improved uptime and productivity, and the ability to focus on core business functions rather than IT management. #### WHAT'S INCLUDED IN A TYPICAL MANAGED IT SERVICES PACKAGE? With Infradapt, typical services include 24/7 monitoring and support, network and infrastructure management, cybersecurity services, data backup and recovery, cloud services, and IT consulting. #### HOW DO MANAGED IT SERVICES DIFFER FROM TRADITIONAL SUPPORT? Unlike traditional IT support, which often operates on a break/fix model, managed IT services provide proactive support and continuous monitoring to prevent issues before they arise. This approach helps minimize downtime and supports business continuity. #### HOW ARE MANAGED IT SERVICES PRICED? Pricing models can vary, but Infradapt offers a flat-rate, monthly subscription model. This approach provides predictable IT costs and can be scaled according to your business needs and size. #### CAN SMALL BUSINESSES BENEFIT FROM MANAGED IT SERVICES? Yes. Small businesses can gain predictable costs, proactive support, stronger cybersecurity, backup and recovery planning, and access to broader technical expertise without building a full internal IT department. #### HOW DO MANAGED IT SERVICES IMPROVE CYBERSECURITY? Infradapt offers comprehensive cybersecurity services that include regular monitoring, threat detection and response, firewall and antivirus management, security assessments, and employee training to enhance your organization’s overall security posture. #### WHAT HAPPENS IF THERE'S AN IT ISSUE OR DOWNTIME? With managed IT services, Infradapt will typically detect and begin addressing issues before they escalate, often resolving them remotely. In case of significant problems, a clear response plan and SLA (Service Level Agreement) will outline the steps and timelines for resolution. #### CAN MANAGED IT SERVICES BE CUSTOMIZED FOR MY SPECIFIC BUSINESS #### NEEDS? Yes, Infradapt offers customizable service packages that can be tailored to meet your specific business requirements, ensuring that you receive the support and services most relevant to your operations. --- ## Cybersecurity and Compliance ### Cyber Security and Cyber Liability Protection Canonical URL: https://www.infradapt.com/cyber-security-liability-protection/ #### CYBERSECURITY SERVICES WHAT THIS INCLUDES - Managed Detection and Response support - Endpoint protection and threat monitoring - Ransomware prevention and response readiness - Cloud and hybrid environment security controls - Email security, phishing protection, and user awareness - Vulnerability management and remediation guidance - Firewall, network, and perimeter security oversight - Identity, access, and MFA support - Log monitoring, alert triage, and incident escalation - Cybersecurity roadmap, documentation, and compliance readiness #### ARE CYBER ATTACKS REALLY THAT COMMON? Yes. Cyber threats hit businesses of every size, every day. - 22,000+ security incidents analyzed in Verizon’s 2025 DBIR - 12,000+ confirmed data breaches studied in the same report - Ransomware appeared in 44% of breaches - $115,000 median ransom payment reported by Verizon - $4.4 million average global breach cost, according to IBM - Credentials, phishing, and exposed systems remain common entry points - Small and midsized businesses are frequent targets - Downtime, recovery, and reputation damage often cost more than the attack itself - Stronger monitoring and access controls reduce risk - Infradapt helps turn cybersecurity into an operating advantage #### WHY INFRADAPT? ##### Security Built Around Business Outcomes Cybersecurity should not stop at alerts, tools, or reports. The goal is to reduce the likelihood of compromise, limit the spread of an incident, protect critical operations, and give leadership a clear picture of risk. ##### One Team Across IT, Security, Cloud, and Recovery Security gaps often live between vendors. Infradapt brings infrastructure, endpoint support, cloud, backup, compliance, and incident response into one operating model so risks are not passed from one provider to another. ##### Focused on Reducing Real Attack Paths Attackers don’t think in product categories. They exploit weak passwords, exposed remote access, unpatched systems, misconfigurations permissions, phishing emails, and unmanaged devices. Infradapt helps identify and close the paths attackers are most likely to use. ##### Predictable Support and Clear Accountability Cybersecurity requires ongoing ownership, not occasional cleanup. Infradapt provides defined services, practical guidance, and responsive support so your team knows who is monitoring, who is responding, and what happens when risk becomes urgent. #### BEST FIT - BEST FIT FOR - Organizations that need stronger protection against ransomware, phishing, account compromise, and data loss - Teams that want cybersecurity managed alongside IT operations, cloud infrastructure, and business continuity - Businesses with cyber insurance, compliance, or client security requirements that are becoming more demanding - Leadership teams that want clear risk visibility instead of disconnected security tools and vague reporting - Organizations that need help hardening legacy systems, remote access, user accounts, and hybrid environments #### RELATED SERVICES ##### 24/7 Managed Detection and Response Add always-on threat monitoring, investigation, and response support to help detect suspicious activity before it becomes a larger incident. ##### Business Continuity and Disaster Recovery Pair cybersecurity with tested recovery planning so ransomware, outages, or system compromise do not become prolonged operational disruptions. ##### Managed IT Services Strengthen day-to-day IT operations, patching, endpoint management, user support, and security hygiene under one coordinated model. ##### Compliance Support security requirements tied to frameworks, audits, insurance applications, client expectations, and regulatory obligations. #### BUILD A STRONGER SECURITY OPERATING MODEL Cybersecurity risk does not come from one place. It builds up through outdated systems, weak identity controls, exposed remote access, poor visibility, unmanaged devices, inconsistent patching, and unclear response procedures. ##### WE CAN HELP. Start with a cybersecurity review to identify gaps in your current defenses, access controls, endpoint protection, cloud configuration, network security, backup readiness, and incident response process. #### FREQUENTLY ASKED QUESTIONS How is this different from basic #### antivirus? Basic antivirus is only one layer of defense. A cybersecurity program includes endpoint protection, monitoring, identity security, access control, vulnerability management, email protection, user awareness, incident response, and recovery planning. The goal is to reduce risk across the full environment, not just install software on devices. #### What cybersecurity risks do you help address? Infradapt helps organizations address common business risks such as ransomware, phishing, compromised accounts, exposed remote access, unpatched systems, weak passwords, unmanaged endpoints, cloud misconfigurations, and gaps in backup or recovery readiness. #### Do you provide 24/7 monitoring? Infradapt can support always-on detection and response through Managed Detection and Response services. This helps identify suspicious activity, escalate threats, and reduce the time between detection and response. #### Can you help with cyber insurance requirements? Yes. Many cyber insurance applications now ask about MFA, endpoint protection, backup controls, patching, access management, logging, incident response, and security awareness. Infradapt can help assess current gaps, implement controls, and document improvements. #### What happens during a cybersecurity review? A cybersecurity review looks at your current environment, security tools, identity controls, endpoint protection, network exposure, backup readiness, cloud configuration, user access, and operational risk. The goal is to identify practical improvements, not bury your team in technical noise. #### Can you work with our existing tools? Yes. Infradapt can assess your current security stack, identify what is working, find gaps, and help build a cleaner operating model around tools you already have. When needed, Infradapt can recommend improvements or replacements based on risk, cost, and operational value. #### Is cybersecurity only for regulated organizations? No. Every organization depends on systems, data, users, and communications. Cybersecurity is important for any business that wants to protect operations, reduce downtime, preserve trust, and avoid costly disruption. --- ### 24/7 Threat Detection and Response Canonical URL: https://www.infradapt.com/24-7-threat-detection-and-response/ #### MANAGED DETECTION AND RESPONSE Managed detection and response (MDR) is a continuous security service that monitors, investigates, and responds to threats in your environment - so issues get contained before they become business disruptions. #### WHAT THIS INCLUDES - 24/7 managed detection and response support - Endpoint threat monitoring and suspicious activity detection - Alert triage, validation, investigation, and escalation - Response guidance for ransomware, credential abuse, and malware activity - Log monitoring across supported systems, users, and environments - Threat hunting for unusual behavior and attack indicators - Security event correlation across endpoints, cloud, network, and identity systems - Incident response coordination and containment support - Documentation of findings, actions, and recommended improvements - Ongoing reporting, visibility, and security posture guidance #### WHY INFRADAPT? ##### SECURITY MONITORING WITH REAL RESPONSE BEHIND IT Alerts alone do not protect a business. Infradapt helps organizations move beyond noisy notifications by validating suspicious activity, escalating real threats, and helping your team understand what needs to happen next. ##### ONE TEAM ACROSS IT, CLOUD, SECURITY, AND RECOVERY Threat detection works better when it is connected to the rest of your technology environment. Infradapt supports security alongside managed IT, infrastructure, cloud, backup, compliance, and business continuity so incidents are not treated as isolated technical events. ##### FOCUSED ON REDUCING REAL ATTACK PATHS Attackers often use weak passwords, exposed remote access, unmanaged endpoints, phishing, outdated systems, and misconfigured cloud services. Infradapt helps identify suspicious activity and reduce the paths attackers are most likely to use. ##### CLEAR ESCALATION AND ACCOUNTABILITY When security risk appears, your team should know who is watching, who is responding, and what happens next. Infradapt provides defined monitoring, escalation, communication, documentation, and response support so security events do not disappear into a tool or ticket queue. #### BEST FIT - BEST FIT FOR - Organizations that want continuous, around-the-clock security monitoring - Businesses concerned about ransomware, phishing, account compromise, or data loss - Teams that want alerts triaged, validated, and acted on quickly - Businesses that want a defined escalation and response path when something is found - Companies ready to move beyond endpoint antivirus alone - Organizations with cyber insurance, compliance, audit, or client security requirements - Companies that want unified visibility across users, endpoints, cloud, and remote access - Leaders who want clear reporting and less tool noise #### RELATED SERVICES For companies that need employee training aligned with internal policies, cyber insurance requirements, and regulatory expectations. For businesses that need IT leadership to align documentation, policies, budgets, and technology planning with business goals. ##### Hybrid Enterprise IT For organizations that need to manage owned infrastructure alongside cloud platforms, vendors, remote users, and internal IT teams. ##### Onsite IT Support Technicians For businesses that need in-person installation, troubleshooting, wiring support, handset setup, and phone system assistance. #### BUILD A STRONGER SECURITY RESPONSE MODEL Security incidents often begin quietly with suspicious logins, unusual activity, or phishing attempts. Infradapt helps detect threats earlier, reduce noise, and respond faster to protect critical systems. ##### WE CAN HELP. Start with a quick MDR review. Infradapt will assess your current monitoring, alerts, and response gaps, then help build a stronger detection model around your business. SCHEDULE YOUR #### FREQUENTLY ASKED QUESTIONS ##### WHAT IS MANAGED DETECTION AND RESPONSE? Managed Detection and Response, or MDR, is an ongoing security service that monitors for suspicious activity, investigates alerts, escalates confirmed threats, and supports response actions when risk is identified. It gives organizations stronger visibility and response support without requiring a full internal security operations center. ##### Why do businesses need MDR? Many cyberattacks do not trigger obvious warning signs right away. MDR helps detect suspicious logins, malware activity, phishing related compromise, ransomware indicators, and unusual behavior before they become larger business disruptions. ##### Is MDR the same as antivirus? No. Antivirus helps block known threats, while MDR adds active monitoring, alert review, threat investigation, escalation, and response support. MDR is designed to help businesses understand what is happening and what to do next. ##### Does my business need MDR if we already have IT support? Yes, in many cases. IT support keeps systems running, but MDR focuses on detecting and responding to active security threats. The two services work best together because strong IT operations and strong security monitoring support each other. ##### How does MDR help prevent ransomware damage? MDR helps identify early signs of ransomware activity, such as unusual file behavior, suspicious endpoint activity, credential misuse, or attacker movement across systems. Faster detection gives your business a better chance to contain the threat before it spreads. ##### Can MDR help with cyber insurance requirements? Yes. Many cyber insurance carriers look for stronger controls around endpoint protection, monitoring, incident response, access security, backups, and risk management. MDR can help support those expectations by improving visibility and response readiness. ##### What systems can MDR monitor? MDR can support monitoring across endpoints, users, cloud platforms, identity systems, remote access, and other supported business environments. The right scope depends on how your organization operates and where your highest risks exist. --- ### Security Awareness Training Canonical URL: https://www.infradapt.com/security-awareness-training/ #### SECURITY AWARENESS TRAINING WHAT THIS INCLUDES - Security awareness training for employees and leadership - Phishing simulation campaigns - Training on password security, MFA, email threats, and social engineering - Guidance on safe file sharing, device use, and remote work practices - Role based training for users with elevated access or sensitive responsibilities - Reporting on participation, risk trends, and improvement areas - Follow up education for users who need additional support - Policy reinforcement for acceptable use, data handling, and incident reporting - Support for compliance, cyber insurance, and audit readiness - Ongoing recommendations to reduce human related security risk #### WHY INFRADAPT? ##### PRACTICAL TRAINING EMPLOYEES CAN ACTUALLY USE Security training should not feel like a generic checklist. Infradapt helps deliver awareness programs that connect directly to real workplace risks, including phishing emails, suspicious links, fake login pages, wire fraud attempts, unsafe attachments, and social engineering. ##### STRONGER SECURITY WITHOUT OVERLOADING YOUR TEAM Employees need clear, repeatable guidance. We help simplify security expectations so users know what to watch for, what to avoid, and how to report concerns without slowing down daily operations. ##### BETTER VISIBILITY INTO HUMAN RISK Security awareness training is most valuable when it shows where risk exists. Infradapt can help track training completion, phishing simulation results, repeat risk patterns, and areas where additional coaching may be needed. ##### CONNECTED TO YOUR BROADER SECURITY PROGRAM Training works best when it supports the rest of your cybersecurity strategy. Infradapt aligns security awareness with managed IT, MDR, endpoint protection, compliance, access controls, backup, and incident response planning. #### BEST FIT - BEST FIT FOR - Organizations that want to reduce phishing and credential theft risk - Businesses with cyber insurance, compliance, or audit requirements - Teams that need simple, consistent employee security training - Companies with remote, hybrid, or multi location workforces - Leadership teams that want better reporting on user risk - Organizations that need employees to recognize and report suspicious activity #### RELATED SERVICES ##### CYBERSECURITY SERVICES For companies that need a broader security strategy beyond employee training, including policies, tools, risk reduction, and technical safeguards. For organizations that want employee security training supported by active threat monitoring and response. ##### EMAIL SECURITY For businesses that want stronger protection against phishing, spoofing, malicious attachments, and suspicious inbox activity. ##### COMPLIANCE For organizations that need security awareness training aligned with cyber insurance, audits, regulatory expectations, or internal policy requirements. #### BUILD A STRONGER SECURITY CULTURE Most cyberattacks depend on human action. A clicked link, reused password, fake invoice, or ignored warning can create serious risk. Infradapt helps employees recognize common threats, respond with confidence, and make better security decisions during daily work. ##### WE CAN HELP. Start with a security awareness review. Infradapt will assess your current training approach, phishing risk, reporting process, and employee security gaps, then help build a stronger awareness program around your business. #### FREQUENTLY ASKED QUESTIONS How do I stop employees from clicking #### phishing emails? You cannot eliminate every bad click, but you can reduce the risk. The best approach combines practical training, phishing simulations, clear reporting steps, email security controls, MFA, and follow up coaching for users who need extra support. #### How often should a business run security awareness training? Training should be ongoing rather than treated as a one-time event. A practical program combines onboarding, periodic refresher training, phishing simulations, policy reminders, and targeted follow-up for users or teams with higher risk. #### Is online security awareness training enough? Online training is useful, but it should not be the whole program. Stronger results come from combining short lessons, phishing simulations, reporting procedures, leadership reinforcement, policy reminders, and practical examples that match the user’s daily work. #### What security awareness metrics should leadership track? Useful metrics include training completion, phishing click rates, report rates, repeat clickers, time to report suspicious messages, department risk trends, and improvement over time. These numbers help leadership see whether training is changing behavior. #### How do we handle employees who keep failing phishing tests? Repeat failures should be handled with coaching, not embarrassment. The goal is to understand why the user is taking risky actions, provide targeted education, and reinforce simple steps they can follow when something looks suspicious. #### Do small businesses need security awareness training? Yes. Small and mid sized businesses are common targets because attackers know they may have fewer internal security resources. Security awareness training gives employees clearer guidance and helps reduce preventable security incidents. #### How can we make security training less annoying for employees? Keep it short, practical, and relevant. Employees respond better to training that shows real examples, avoids scare tactics, explains what to do next, and respects their time. The best programs make secure behavior easier, not more complicated. --- ### Fractional / Virtual CISO Services Canonical URL: https://www.infradapt.com/virtual-ciso-services/ #### FRACTIONAL CISO SERVICES WHAT THIS INCLUDES - Virtual CISO and fractional vCISO support - Cybersecurity risk assessment and prioritization - Security roadmap and improvement planning - Cyber insurance readiness support - Security policy and procedure guidance - Incident response planning and tabletop support - Security awareness program oversight - Vendor and third-party risk review - Access control, MFA, and identity security guidance - Endpoint, email, cloud, and network security recommendations - Compliance and audit preparation support - Executive reporting and leadership communication - Security budget and project prioritization - Ongoing security program review and improvement planning #### WHY INFRADAPT? ##### SECURITY OWNERSHIP WHEN THE QUESTIONS GET SERIOUS Many organizations only realize they need security leadership when an insurer, client, auditor, board member, or executive starts asking harder questions. Infradapt helps your team move from scattered answers to organized security ownership. ##### PROOF, NOT ASSUMPTIONS It is not enough to believe MFA is enabled, backups are working, users are trained, or vendors are secure. Infradapt helps validate what is actually in place, where evidence exists, where gaps remain, and what needs to be corrected before those gaps create exposure. ##### CYBER RISK EXPLAINED IN BUSINESS TERMS Leadership should not have to decode technical alerts, security acronyms, or vendor dashboards. We help translate cybersecurity risk into operational, financial, legal, reputational, and insurance-related impact so decision makers can act with clarity. ##### SECURITY GUIDANCE THAT DOES NOT START WITH BUYING MORE TOOLS Many businesses already have security tools but lack ownership, configuration review, documentation, reporting, and process discipline. Infradapt helps determine whether your current controls are working before recommending new investments. #### BEST FIT - BEST FIT FOR - Organizations receiving cyber insurance, audit, or client security pressure - Leadership teams that need clearer ownership of cybersecurity risk - Businesses with security tools but limited executive security oversight - Companies that need incident response and ransomware readiness planning - Organizations that need help proving security controls are in place - Businesses preparing for growth, audits, cyber insurance, or major technology decisions - Teams managing vendors with access to systems, data, or infrastructure - Businesses that want security priorities based on risk, not fear or tool sales #### RELATED SERVICES ##### NETWORK MANAGEMENT For companies that need stronger oversight of firewalls, segmentation, VPNs, Wi-Fi, connectivity, and network access. For businesses that want employees to better recognize phishing, credential theft, social engineering, suspicious requests, and unsafe behavior. For organizations that need active monitoring, alert validation, investigation, and escalation when suspicious activity appears. ##### POLICIES AND COMPLIANCE DOCUMENTATION For organizations that need security policies, procedures, evidence, incident documentation, and employee responsibility language organized for review. #### SECURITY NEEDS MORE THAN TOOLS Cybersecurity risk becomes harder to manage when no one owns the full picture. One vendor handles backups, another manages endpoints, another supports email, another answers insurance questions, and leadership is left trying to understand whether the business is actually protected. ##### WE CAN HELP. Start with a cyber risk leadership review. Infradapt will evaluate your current controls, vendors, policies, insurance requirements, incident readiness, and security ownership gaps, then help define the next steps that matter most. #### FREQUENTLY ASKED QUESTIONS Our cyber insurance carrier is asking #### harder questions. Can a virtual CISO help? Yes. A virtual CISO can help review insurance requirements, identify weak answers, organize supporting evidence, and prioritize improvements before renewal. This may include MFA, backups, endpoint protection, security awareness training, incident response, access controls, logging, and written policies. #### A client sent us a security questionnaire. What should we do? Do not guess or copy old answers. A virtual CISO can help review the questionnaire, confirm what controls are actually in place, identify gaps, coordinate evidence, and help leadership understand which answers may require remediation before they are submitted. #### We have security tools already. Why would we need a vCISO? Security tools do not automatically create a security program. A vCISO helps determine whether the tools are configured properly, monitored, documented, owned, reviewed, and aligned with business risk. Many organizations have tools in place but no clear accountability for whether they are working. #### Who should own cybersecurity if we do not have a security #### department? Leadership still owns the risk, even if technical work is outsourced. A virtual CISO helps define who is responsible for security decisions, vendor oversight, policy management, incident response, user access, reporting, and improvement planning. #### How do we know if our MSP is actually handling security well? A virtual CISO can review security responsibilities, service scope, reporting, controls, response processes, and vendor accountability. The goal is not to assume the MSP is wrong. The goal is to verify what is covered, what is not covered, and where leadership still needs visibility. #### Can a virtual CISO help after a phishing incident? Yes. A vCISO can help review what happened, determine whether accounts or data were exposed, guide response steps, coordinate communication, review user behavior, recommend control improvements, and document lessons learned. #### Do we need a vCISO if we are not regulated? Yes, many organizations need security leadership even without a formal regulatory driver. Cyber insurance, client requirements, vendor risk, ransomware exposure, employee mistakes, and operational downtime can all create serious business risk. --- ### PIDSA Compliance Canonical URL: https://www.infradapt.com/pidsa-compliance/ #### Pennsylvania Insurance Data Security Act (PIDSA) Compliance The Pennsylvania Insurance Data Security Act requires insurance licensees to take a more formal, documented, and defensible approach to cyber security. From risk assessments and written security programs to vendor oversight and incident response, PIDSA raises the standard for how sensitive insurance data must be protected across your environment. The law took effect on December 11, 2023, with key implementation deadlines on December 11, 2024, December 11, 2025, and annual certification requirements beginning April 15, 2026, for Pennsylvania-domiciled insurers. - Risk Assessments - Information Security Programs - Vendor Oversight Support - Incident Response Planning - Access Control & Monitoring - Compliance Readiness - Secure Infrastructure & Support - Cyber Security Guidance #### PIDSA COMPLIANCE SERVICES PIDSA is not just about checking a box. It requires insurance licensees to identify risk, protect nonpublic information, oversee third-party providers, investigate cyber events, and maintain the documentation needed to demonstrate compliance. The law requires a written information security program based on a risk assessment, board or executive oversight, incident response planning, and investigation and notification processes for qualifying cybersecurity events. Infradapt helps organizations translate those requirements into practical controls and workable processes. We focus on building a secure, manageable environment that supports compliance without creating unnecessary complexity. #### WHAT PIDSA REQUIRES The Pennsylvania Insurance Data Security Act requires covered licensees to establish and maintain a comprehensive written information security program that is appropriate for the size of the organization, the nature of its operations, and the sensitivity of the nonpublic information it handles. Key requirements under the Act include: - Conducting a risk assessment to identify reasonably foreseeable internal and external threats, including risks involving third-party service providers. - Developing an information security program with administrative, technical, and physical safeguards. - Implementing practical protections such as access controls, encryption or other appropriate protections, secure disposal practices, testing and monitoring, and cybersecurity awareness training. - Establishing a written incident response plan that addresses response procedures, communications, decision-making, remediation, documentation, and post-event revision. - Providing board or executive management oversight of the security program, including written reporting at least annually. - Exercising due diligence over third-party service providers and requiring them to maintain appropriate safeguards. - Investigating cybersecurity events promptly and notifying the Pennsylvania Insurance Commissioner within five business days when the statutory thresholds are triggered. #### HOW INFRADAPT HELPS ##### Risk Assessment & Gap Analysis We help evaluate your current environment, identify security and process gaps, and map your existing controls against PIDSA expectations. This gives your organization a clearer understanding of what is already in place, what is missing, and what needs to be prioritized first. ##### Information Security Program Development PIDSA expects a written information security program, not just informal practices. We help organizations build and organize the policies, procedures, and technical standards needed to support a stronger compliance position. ##### Risk Assessment & Gap Analysis The Pennsylvania Insurance Data Security Act requires covered licensees to establish and maintain a comprehensive written information security program that is appropriate for the size of the organization, the nature of its operations, and the sensitivity of the nonpublic information it handles. ##### Security Controls & Infrastructure Hardening From access controls and monitoring to secure remote access, backup strategy, endpoint protections, and infrastructure design, we help align your technical environment with the realities of modern cyber risk and the expectations of regulated data protection. The Act specifically calls for safeguards tied to identified risks, along with ongoing testing, monitoring, and training. ##### Incident Response Readiness When a cybersecurity event happens, speed and structure matter. We help organizations establish an incident response framework that supports investigation, containment, documentation, communication, and recovery. That matters under PIDSA because covered licensees may need to notify the Commissioner within five business days after determining that a reportable cybersecurity event has occurred. ##### Third-Party Risk Support Many compliance gaps start with outside vendors. PIDSA specifically requires due diligence and appropriate safeguards for third-party service providers that handle or can access nonpublic information. We help you review those relationships, identify weak points, and improve oversight. ##### Documentation & Ongoing Guidance Compliance is easier to defend when your work is documented. We help support policy organization, remediation planning, and the broader operational discipline needed to stay prepared for regulatory review. Pennsylvania-domiciled insurers that are subject to the Act must also submit an annual certification by April 15 and maintain supporting records for five years. #### WHO SHOULD PAY ATTENTION TO PIDSA PIDSA applies broadly to insurance licensees in Pennsylvania, though the Act distinguishes between “licensees” and “insurers,” and certain organizations may qualify for exemptions. For example, exemptions may apply where a licensee has fewer than 10 employees, less than $5 million in gross revenue, or less than $10 million in year-end total assets. HIPAA-covered entities may also be deemed compliant with much of the Act if they meet the law’s conditions, though notification obligations can still remain. If your organization handles nonpublic insurance-related information, relies on third-party vendors, or lacks a formalized information security program, this is a law worth addressing proactively. #### WHY THIS MATTERS PIDSA is about more than regulatory language. It is about protecting sensitive information, reducing operational risk, and showing that your organization takes data protection seriously. A stronger compliance posture can also improve cyber resilience, clarify responsibilities, strengthen vendor accountability, and reduce confusion during an incident. The organizations that struggle most are usually not the ones ignoring security entirely. They are the ones with partial controls, inconsistent documentation, and unclear ownership. That is where Infradapt helps bring order, structure, and accountability. #### NEED HELP PREPARING FOR PIDSA? Infradapt helps insurance organizations strengthen cyber security, improve documentation, and build a more defensible compliance posture under the Pennsylvania Insurance Data Security Act. Schedule a consultation with our team to assess your environment, identify gaps, and create a practical path forward. ## Cloud, Infrastructure, and Continuity ### Private Hybrid Cloud Services Canonical URL: https://www.infradapt.com/private-hybrid-cloud-services/ #### HYBRID PRIVATE CLOUD WHAT THIS INCLUDES - Hybrid private cloud strategy and planning - Private cloud hosting and infrastructure management - Secure integration with existing on premise systems - Virtual server, storage, and application hosting - Cloud migration support for business critical workloads - Secure remote access and user connectivity - Backup, replication, and disaster recovery planning - Network, firewall, and access control alignment - Performance, capacity, and availability management - Ongoing support, monitoring, and improvement planning #### WHY INFRADAPT? ##### EARLY CLOUD EXPERIENCE, NOT LATE ADOPTION Infradapt was a pioneer in cloud technology, adopting and developing cloud based solutions well before cloud became the standard direction for modern IT. That experience helps us design cloud environments with practical business needs in mind, not just technology trends ##### PRIVATE CLOUD CONTROL WITH HYBRID FLEXIBILITY Not every workload belongs in the same place. Infradapt helps organizations decide what should live in a private cloud, what should remain on site, and what should connect to other cloud services so the environment supports performance, access, security, and cost control. ##### DESIGNED AROUND HOW YOUR BUSINESS OPERATES A strong hybrid cloud model should match your applications, users, compliance needs, locations, support requirements, and growth plans. We help build an environment that fits the way your organization works instead of forcing everything into a one size fits all platform. ##### INFRASTRUCTURE, SECURITY, AND SUPPORT UNDER ONE TEAM Hybrid private cloud is not just hosting. It depends on networking, security, backup, identity, endpoint support, monitoring, and recovery planning. Infradapt brings these pieces together so your cloud environment is easier to manage and support over time. #### BEST FIT - BEST FIT FOR - Organizations that want more control than public cloud alone provides - Businesses with applications, data, or systems that need a private environment - Teams planning to modernize aging servers or reduce on site infrastructure - Companies that need secure access for remote, hybrid, or multiple locations - Leadership teams looking for stronger continuity and recovery options - Organizations that want cloud flexibility without giving up operational control #### RELATED SERVICES ##### PRIVATE CLOUD platform For organizations that want dedicated cloud infrastructure with greater control, security, and support. ##### CLOUD MIGRATION For businesses ready to move applications, servers, or workloads into a more modern environment. ##### BUSINESS CONTINUITY AND DISASTER RECOVERY For teams that need backup, replication, recovery planning, and stronger resilience around critical systems. ##### MANAGED IT SERVICES For companies that want cloud infrastructure connected to day to day IT support, user management, and ongoing system oversight. #### CLOUD BUILT FOR YOUR BUSINESS Hybrid private cloud gives organizations a more flexible path forward. Instead of choosing between keeping everything on site or moving everything into public cloud, your business can use the right environment for each workload. ##### WE CAN HELP. Start with a cloud strategy review. Infradapt will assess your current systems, workloads, access needs, and recovery goals, then help define a hybrid private cloud model that fits your business. #### FREQUENTLY ASKED QUESTIONS What is hybrid private cloud? Hybrid private cloud is an IT model that combines private cloud infrastructure with other systems, such as on premise servers, remote access tools, business applications, or selected public cloud services. It gives organizations more flexibility while keeping important workloads in a controlled environment. #### How is hybrid private cloud different from public cloud? Public cloud uses shared cloud platforms managed by large providers. Hybrid private cloud gives your organization more control over where workloads run, how systems are managed, how access is secured, and how infrastructure connects to the rest of your business. #### Why would a business choose hybrid private cloud? Businesses often choose hybrid private cloud when they want better performance, more control, improved security, easier remote access, stronger recovery options, or a cleaner path away from aging on site servers. #### What types of workloads can run in a private cloud? Common workloads include business applications, virtual servers, databases, file services, remote desktop environments, line of business systems, and other infrastructure that benefits from controlled hosting and managed support. #### Can hybrid private cloud support remote and multi location teams? Yes. Hybrid private cloud can make it easier to provide secure access to applications and data for remote users, branch offices, and distributed teams while keeping infrastructure centrally managed. #### Does hybrid private cloud improve business continuity? It can. Hybrid private cloud can support backup, replication, recovery planning, and remote access strategies that help reduce downtime during outages, hardware failures, security incidents, or site disruptions. #### How do we know which systems should move to hybrid private cloud? Start by reviewing your applications, performance needs, data requirements, user access, support demands, recovery goals, and current infrastructure risks. Infradapt can help determine which workloads make sense for private cloud and which should stay elsewhere. --- ### Private Cloud Canonical URL: https://www.infradapt.com/private-cloud/ #### PRIVATE CLOUD WHAT THIS INCLUDES - Private cloud hosting on Infradapt managed infrastructure - Virtual server hosting and management - Application and database hosting support - Secure user access for office, remote, and multi location teams - Storage, compute, and capacity planning - Firewall, network, and access control configuration - Backup, replication, and recovery planning - Migration from aging servers or existing hosting environments - Monitoring, maintenance, and performance management - Ongoing support, documentation, and cloud strategy guidance #### WHY INFRADAPT? ##### CLOUD CONTROL WITHOUT PUBLIC CLOUD CONFUSION Private cloud gives your organization a more controlled environment for important systems. Infradapt helps host and manage those systems with clearer visibility into where they live, how they are protected, and who supports them. ##### BUILT ON INFRASTRUCTURE WE MANAGE Infradapt hosts private cloud environments on infrastructure we own and operate. That means your business is not left guessing where systems are hosted or who is responsible when support, recovery, or changes are needed. ##### CLOUD EXPERIENCE THAT STARTED EARLY Infradapt adopted cloud technology before it became the default direction for business IT. That early experience helps us design private cloud environments around stability, access, security, and real operational needs instead of chasing generic cloud trends. ##### A PRACTICAL REPLACEMENT FOR AGING SERVERS Private cloud can help reduce dependence on physical servers, expensive hardware refreshes, and fragile local infrastructure. Infradapt helps move business systems into a managed environment built for better access, support, and long term planning. #### BEST FIT - BEST FIT FOR - Organizations that want more control than standard public cloud hosting - Businesses running important applications on aging local servers - Companies that need secure access to systems from multiple locations - Teams that want hosted infrastructure with direct support and accountability - Leadership groups planning server replacement or infrastructure modernization - Organizations that want cloud flexibility without losing visibility over their systems #### RELATED SERVICES ##### VIRTUAL SERVER HOSTING For organizations that want business servers hosted in a managed cloud environment instead of maintaining physical hardware on site. ##### SERVER MIGRATION PLANNING For teams preparing to move away from aging hardware, unsupported operating systems, or outdated hosting environments. ##### CLOUD BACKUP AND RECOVERY For businesses that want private cloud systems protected with backup, replication, restore planning, and recovery support. ##### APPLICATION HOSTING For companies that need line of business software hosted securely with support for users, vendors, databases, and access requirements. #### TRUE PRIVATE CLOUD WITH CLEARER CONTROL Private cloud gives your business a way to modernize infrastructure while keeping stronger oversight of critical systems. Instead of spreading applications and data across disconnected platforms, Infradapt helps create a managed hosting environment with clear support, security, backup, and access responsibilities. ##### WE CAN HELP. Start with a private cloud review. Infradapt will assess your current servers, applications, users, access needs, and recovery requirements, then help define the right private cloud path for your business. #### FREQUENTLY ASKED QUESTIONS What is private cloud? Private cloud is a cloud environment dedicated to a specific organization or managed group of systems. It gives businesses more control over infrastructure, access, security, hosting, and support than many standard public cloud options. #### Why would a business choose private cloud? Businesses often choose private cloud when they want greater control, stronger support accountability, better application hosting, secure remote access, and a cleaner path away from aging local servers. #### Can private cloud replace our office servers? Yes, in many cases. Private cloud can host virtual servers, applications, file services, databases, and other workloads that may currently run on local hardware. The right approach depends on your software, users, performance needs, and support requirements. #### Is private cloud secure? Private cloud can be very secure when designed and managed properly. Security should include MFA, access controls, firewall configuration, monitoring, endpoint protection, backup, patching, and clear administrative responsibility #### What applications can run in a private cloud? Common examples include accounting systems, document management platforms, operational software, databases, remote desktop environments, file services, and other business applications that need managed hosting. #### Is private cloud only for large businesses? No. Private cloud can be useful for organizations of many sizes, especially when they rely on important applications, need secure access, want better support, or are planning to reduce physical server dependency. #### How does private cloud help remote employees? Private cloud can give remote and multi location teams secure access to hosted applications, files, and systems without depending on fragile local server access or exposed office infrastructure. --- ### Infrastructure Ownership Canonical URL: https://www.infradapt.com/infrastructure-ownership/ #### INFRASTRUCTURE OWNERSHIP WHAT THIS INCLUDES - Hosting on Infradapt-owned infrastructure - Private cloud and virtual server environments - Clearer visibility into where business data is hosted - Infrastructure management, monitoring, and support - Secure access for users, offices, and remote teams - Integration with Microsoft 365 and other cloud platforms - Backup, replication, and recovery planning - Firewall, network, and access control alignment - Vendor coordination for cloud and business systems - Ongoing infrastructure review and improvement planning #### WHY INFRADAPT? ##### CONTROL OVER THE ENVIRONMENT When infrastructure is owned and managed directly, there is less guesswork around where systems run, how they are supported, and who is accountable. Infradapt gives clients a more controlled hosting model for critical applications, servers, and data. ##### KNOW WHERE YOUR DATA IS Many businesses use cloud services without fully understanding where data is stored, how systems are managed, or what happens when support is needed. Infradapt helps bring greater clarity to data location, hosting responsibility, access control, and recovery planning. ##### PRIVATE INFRASTRUCTURE WITH CLOUD FLEXIBILITY Infrastructure ownership does not mean avoiding the cloud. It means using cloud resources with more intention. Infradapt can host systems on its own infrastructure while also supporting Microsoft 365, hosted applications, backup platforms, and other cloud services your business depends on. ##### ACCOUNTABILITY BEYOND A SUPPORT TICKET With large commodity cloud platforms, support can feel distant or fragmented. Infradapt provides a more direct relationship between the infrastructure, the support team, and the business outcome. When something needs attention, you know who is responsible. #### BEST FIT - BEST FIT FOR - Organizations that want more control over where systems and data are hosted - Businesses uncomfortable relying only on public cloud infrastructure - Companies with critical applications, servers, or data that need managed hosting - Teams that want private infrastructure connected to Microsoft 365 and other cloud tools - Leadership groups that want clearer accountability for cloud and infrastructure decisions - Organizations planning to modernize without losing visibility or control #### RELATED SERVICES ##### PRIVATE CLOUD INFRASTRUCTURE For organizations that want business systems hosted in a controlled environment owned and managed by Infradapt. ##### MICROSOFT 365 SERVICES For businesses that use Microsoft 365 for email, Teams, SharePoint, OneDrive, identity, and daily productivity. ##### HOSTED BUSINESS APPLICATIONS For companies that need core software hosted securely without relying on aging local servers. ##### CLOUD PLATFORM MANAGEMENT For organizations that use multiple cloud tools and need better structure, access control, licensing oversight, and support. #### OWNED INFRASTRUCTURE, CLEARER ACCOUNTABILITY Cloud decisions should not leave your business guessing where data lives, who controls the environment, or who is responsible when something goes wrong. Infradapt gives organizations a more direct model by hosting critical systems on infrastructure we own, manage, monitor, and support. ##### WE CAN HELP. Start with an infrastructure review. Infradapt will assess your current hosting model, cloud platforms, data location concerns, access needs, and support gaps, then help define the right infrastructure path for your business. #### FREQUENTLY ASKED QUESTIONS What does infrastructure ownership mean? Infrastructure ownership means the systems used to host client environments are owned, managed, and supported directly by the provider. For Infradapt clients, this can mean hosting servers, applications, and data on infrastructure controlled by Infradapt instead of relying only on large public cloud platforms. #### Why does it matter where business data is hosted? Data location matters because it affects control, support, recovery planning, access management, risk, and accountability. Business leaders should understand where important systems live and who is responsible for managing them. #### How is Infradapt-owned infrastructure different from public cloud? Public cloud platforms are large shared environments managed by outside providers. Infradapt-owned infrastructure gives clients a more direct hosting relationship, clearer support ownership, and better visibility into where systems are managed. #### Does this mean Infradapt avoids public cloud services? No. Infradapt works with Microsoft 365 and other cloud platforms when they make sense for the business. The goal is not to avoid cloud services. The goal is to use the right environment for each system, application, and business need. #### Can Microsoft 365 work with Infradapt-hosted infrastructure? Yes. Many organizations use Microsoft 365 for email, collaboration, files, and identity while hosting business applications, servers, or other systems through Infradapt-managed infrastructure. #### What types of systems can be hosted on Infradapt infrastructure? Common examples include virtual servers, business applications, databases, remote access environments, file services, and other systems that need managed hosting, backup, security, and support. #### Can this help reduce dependence on local servers? Yes. Infradapt-owned infrastructure can help organizations move away from aging on site servers while still maintaining a controlled hosting model with direct support and management. --- ### Business Cloud Solutions Canonical URL: https://www.infradapt.com/business-cloud-solutions/ #### business cloud solutions WHAT THIS INCLUDES - Cloud environment review and planning - Microsoft 365 and productivity platform support - Cloud storage, file access, and permissions review - User account, group, and access management - Cloud security configuration and MFA alignment - Backup and data protection for cloud platforms - License, subscription, and vendor coordination - Cloud application support and troubleshooting - Policy, governance, and administrative documentation - Ongoing monitoring, support, and optimization #### WHY INFRADAPT? ##### CLOUD SERVICES WITHOUT THE CONFUSION Many organizations use cloud tools every day but lack a clear structure for managing them. Infradapt helps bring order to accounts, access, licensing, storage, security settings, vendor platforms, and support responsibilities. ##### EXPERIENCE THAT STARTED BEFORE CLOUD BECAME STANDARD Infradapt was a pioneer in cloud technology, adopting and building cloud solutions well before cloud became the default direction for business IT. That experience helps us separate useful cloud strategy from unnecessary complexity. ##### BETTER CONTROL OVER USERS, DATA, AND ACCESS Cloud risk often comes from unclear permissions, unused accounts, weak login controls, poor file sharing practices, and disconnected applications. Infradapt helps organizations improve visibility and control across the platforms employees use every day. ##### SUPPORT FOR THE CLOUD TOOLS YOUR TEAM ACTUALLY USES Cloud services are not just servers and infrastructure. They include email, collaboration tools, file sharing, business applications, backups, identity platforms, security settings, and vendor systems. Infradapt helps manage the full cloud experience so users get support and leadership gets better oversight. #### BEST FIT - BEST FIT FOR - Organizations using cloud tools without a clear management strategy - Businesses that need better control over users, files, licenses, and permissions - Teams relying on Microsoft 365, cloud storage, hosted apps, or vendor platforms - Companies concerned about cloud security, account access, and data protection - Leadership teams that want better visibility into cloud spending and risk - Organizations that need cloud support connected to their broader IT operations #### RELATED SERVICES ##### MICROSOFT 365 MANAGEMENT For organizations that need better administration, security, licensing, email, Teams, SharePoint, OneDrive, and user account support. ##### CLOUD SECURITY REVIEW For businesses that want to identify weak access controls, risky sharing settings, missing MFA, exposed accounts, and cloud configuration gaps. ##### CLOUD BACKUP AND DATA PROTECTION For companies that need stronger protection for cloud based email, files, applications, and business data. ##### LICENSE AND VENDOR MANAGEMENT For organizations that want clearer oversight of cloud subscriptions, renewals, unused licenses, support responsibilities, and vendor platforms #### SIMPLIFY CLOUD MANAGEMENT Cloud tools should help your business move faster, not create confusion around access, billing, support, data ownership, and security. Infradapt helps organize your cloud environment so it is easier to manage, easier to secure, and easier for employees to use. ##### WE CAN HELP. Start with a cloud services review. Infradapt will assess your current platforms, users, access settings, licenses, security controls, and support gaps, then help create a cleaner cloud management plan. #### FREQUENTLY ASKED QUESTIONS What are cloud services for businesses? Cloud services are business technology tools delivered through online platforms instead of only local hardware. They can include email, file storage, collaboration tools, user accounts, backups, security systems, hosted applications, and vendor software. #### What cloud services do most businesses use? Most businesses use some mix of email, Microsoft 365, Teams, SharePoint, OneDrive, cloud backup, file sharing, accounting tools, CRM platforms, security tools, and hosted business applications. The challenge is making sure these tools are managed correctly. #### How do we know if our cloud environment is secure? Start by reviewing MFA, administrator accounts, user permissions, file sharing settings, inactive users, email security, backup coverage, device access, and audit logs. These areas often reveal the biggest cloud security gaps. #### Can Infradapt help manage Microsoft 365? Yes. Infradapt can help manage Microsoft 365 users, email, Teams, SharePoint, OneDrive, security settings, licensing, access controls, and support issues. #### Are cloud files automatically backed up? Not always in the way businesses expect. Many cloud platforms include availability and retention features, but that does not always replace a dedicated backup strategy. Important cloud data should be reviewed to confirm how it is protected, restored, and retained. #### What are the risks of unmanaged cloud tools? Unmanaged cloud tools can create security gaps, shadow IT, duplicate spending, lost data, former employee access, weak permissions, and confusion over who supports each platform. #### What is cloud governance? Cloud governance is the set of rules and responsibilities used to manage cloud platforms. It covers who can access systems, how files are shared, how accounts are created or removed, how data is protected, and who is responsible for administration. --- ### Disaster Recovery and Continuity Canonical URL: https://www.infradapt.com/disaster-recovery-continuity/ #### BUSINESS CONTINUITY AND DISASTER RECOVERY WHAT THIS INCLUDES - Ransomware-resilient backup and recovery controls - Legacy application availability and recovery support - Voice and communications continuity for PBX and calling environments - Recovery testing, documentation, and failover validation - Disaster recovery design for critical servers, workloads, and applications - Business continuity planning, policies, and recovery runbooks - Recovery objectives aligned to business priorities - Real-time cloud replication and protected off-site backup - High-availability architecture for key business systems - Point-in-time restores for files, systems, and workloads #### WHY INFRADAPT? ##### OWNED INFRASTRUCTURE. NOT RESOLD Your continuity environment runs on infrastructure Infradapt owns and operates, giving you clearer accountability, stronger consistency, and more control than a reseller-only model. ##### Fixed-Fee Delivery, Predictable Recovery Support Defined scope and predictable pricing help you avoid open-ended recovery costs when time and clarity matter most. ##### One Operating Model Across Protection and Recovery The same team aligns infrastructure, security, documentation, monitoring, and recovery planning so continuity is built into daily operations. ##### Focused on Operational Outcomes The goal is not just to store backups. It is to keep the business operating, restore priority systems quickly, and reduce disruption when something breaks. #### BEST FIT - BEST FIT FOR - Organizations where system downtime disrupts revenue, service delivery, or customer trust - Teams running critical applications, VoIP, hybrid infrastructure, or legacy workloads - Regulated organizations that need documented recovery processes, testing, and accountability - Companies that want continuity built into ongoing operations instead of treated like a side project - Organizations that need real-time replication and protected off-site backup - Teams that want recovery objectives and failover validated through regular testing #### RELATED SERVICES ##### 24/7 Managed Detection and Response (MDR) Pair continuity with always-on detection and response to reduce the impact of security incidents. Run protected workloads on owned private infrastructure designed for hosted, hybrid, and recovery use cases. ##### Managed IT Services Unify end-user support, systems management, and recovery operations under one operating model. ##### Compliance Support continuity requirements tied to frameworks and audit expectations with documented controls and processes. #### BUILD A MORE RESILIENT OPERATING MODEL When disruption hits, weak infrastructure, outdated systems, and untested recovery processes can slow down your response and extend downtime. Infradapt helps organizations strengthen continuity by improving recovery planning, organizing critical systems, and reducing the operational risk created by fragmented or aging environments. ##### WE CAN HELP. Start with a continuity review to identify recovery gaps, priority systems, and weaknesses in your current backup and disaster recovery approach. From there, Infradapt can help you build a clearer, more reliable path to resilience and recovery. #### FREQUENTLY ASKED QUESTIONS How is this different from standard #### backup? Backup stores recoverable data. Business continuity and disaster recovery focus on how quickly you can restore systems, applications, access, and communications so the business can keep operating. #### What does Infradapt deliver beyond backup? Infradapt combines backup, recovery design, infrastructure planning, failover capability, and ongoing operational support in one service. The goal is not just to preserve data, but to keep the business functioning. #### How do you decide what gets recovered first? Infradapt helps you identify priority workloads, define practical recovery objectives, and align recovery plans to business impact. That includes options like replication, high availability, and point-in-time restores. #### Can you protect legacy applications and older environments? Yes. Infradapt can design recovery approaches for legacy workloads where replacement is not practical and downtime risk is high. #### Do you use your own infrastructure? Yes. Infradapt’s model is built on owned infrastructure rather than a purely resold environment, which improves control, consistency, and accountability. #### How is pricing structured? This service is positioned on a fixed-fee, defined-scope basis. That means no T&M-driven surprises when recovery planning or support is needed. #### Can you take over an existing backup or DR environment? Yes. Infradapt can assess your current tooling, identify gaps, and build a cleaner continuity model around what you already have. --- ## Business Communications ### Business Communications Canonical URL: https://www.infradapt.com/business-communications/ #### BUSINESS PHONE SYSTEMS AND COMMUNICATIONS WHAT THIS INCLUDES - Hosted VoIP phone systems - Cloud-based business phone service - Business phone system replacement - Auto attendants and call menus - Call routing, ring groups, and call queues - Voicemail-to-email delivery - Voicemail transcription and voice-to-text - Voicemail forwarding to email or cell phone - Call forwarding to desk phones, mobile phones, and softphones - Simultaneous ring for office and mobile users - Desktop softphones for laptops and workstations - Conference calling and meeting support - Business texting and SMS options - Mobile app access for remote employees - Call recording options for training or review - After-hours, holiday, and emergency routing - Microsoft 365 and Microsoft Teams alignment - Ongoing support, troubleshooting, and system management #### WHY INFRADAPT? ##### A BETTER BUSINESS PHONE SYSTEM FOR MODERN WORK Employees no longer work from one desk, one phone, or one office. Infradapt helps businesses build communication systems that support office staff, remote employees, mobile users, front desk teams, sales teams, service teams, and leadership with tools that are practical and easy to manage. ##### HOSTED VOIP WITHOUT THE CONFUSION A hosted VoIP phone system should improve communication, not create another technology headache. Infradapt helps configure users, extensions, phone numbers, call routing, voicemail, texting, mobile access, and reporting so your business phone system works the way your organization operates. ##### FEATURES THAT REDUCE MISSED CALLS AND MESSAGES Missed calls and buried voicemails slow down business. Infradapt can help your team use voicemail transcription, voicemail-to-email, call forwarding, mobile notifications, simultaneous ring, business texting, and after-hours routing so important communication is easier to capture and act on. ##### VOICE, NETWORK, CLOUD, AND SUPPORT UNDER ONE TEAM VoIP call quality depends on more than the phone provider. Internet service, firewalls, Wi-Fi, switches, cabling, devices, Microsoft 365, and user settings can all affect the experience. Infradapt supports the broader IT environment, making it easier to troubleshoot, manage, and improve business communications. #### BEST FIT - BEST FIT FOR - Businesses replacing an outdated office phone system - Organizations looking for hosted VoIP phone service - Businesses that need a better phone system without internal telecom staff - Teams that need voicemail-to-email, call forwarding, or mobile access - Businesses that want better call routing for sales, support, service, or front desk teams - Leaders who want clearer visibility into call volume, missed calls, and phone system usage #### RELATED SERVICES ##### HOSTED VOIP PHONE SYSTEMS For organizations ready to replace traditional phone hardware with a managed cloud phone system. ##### MICROSOFT TEAMS PHONE INTEGRATION For businesses that want calling, calendars, meetings, users, and collaboration tools aligned with Microsoft 365. ##### CLOUD BACKUP AND RECOVERY For businesses that want private cloud systems protected with backup, replication, restore planning, and recovery support. ##### CYBERSECURITY SERVICES For companies that need stronger protection against phishing, ransomware, credential theft, and data loss. #### COMMUNICATION THAT HELPS WORK MOVE FASTER A business phone system should help employees respond quickly, route calls properly, capture messages, and stay reachable without relying on personal cell numbers or outdated desk phones. ##### WE CAN HELP. Infradapt helps organizations use modern communication features like hosted VoIP, voicemail transcription, business texting, softphones, call queues, and mobile access to support the way work actually happens. #### FREQUENTLY ASKED QUESTIONS What should a modern business phone #### system include? The best business phone system should support reliable calling, voicemail-to-email, call forwarding, mobile access, auto attendants, business texting, and simple administration. The right setup depends on your users, locations, call volume, remote work needs, and current network environment. #### What is a hosted VoIP phone system? A hosted VoIP phone system is a business phone service delivered through an internet-connected platform instead of traditional on-site phone equipment. It can support desk phones, softphones, mobile apps, voicemail, call routing, auto attendants, and reporting. #### What is the difference between VoIP and a cloud phone system? VoIP refers to voice calls delivered over an internet connection. A cloud phone system usually includes VoIP calling plus hosted management, voicemail, call routing, mobile apps, auto attendants, call queues, reporting, and other business communication features. #### Can I keep my existing business phone numbers? Yes. In most cases, existing business phone numbers can be transferred to a new hosted phone system. Infradapt can help review your numbers, extensions, users, call flow, and porting requirements before migration. #### Can voicemails be converted to text? Yes. Voicemail transcription can convert voice messages into readable text so users can review messages faster. Transcriptions can often be sent to email or accessed through supported phone system apps. #### Why is our VoIP call quality poor? Poor VoIP call quality can be caused by weak internet service, firewall configuration, network congestion, poor Wi-Fi, outdated equipment, insufficient bandwidth, or device issues. Infradapt can review the environment to identify what is affecting call quality. #### How do I know if my business needs a new phone system? Common signs include poor call quality, missed voicemails, limited remote access, outdated desk phones, difficult call routing changes, no mobile app, no voicemail transcription, unreliable support, or no visibility into call activity. --- ### Cloud Communications Canonical URL: https://www.infradapt.com/cloud-communications/ #### Secure, Affordable, and Flexible Cloud Communications! - Unified Communications as a Service - Scalable Cloud Infrastructure - Modern Phone Systems for Schools - Business Communication - Integrated VoIP & Hosted PBX - Private/Hybrid cloud - End-to-End Monitoring & Support - Next-Gen Communication Systems #### SHARE NOTHING, TRUE PRIVACY! Infradapt cloud environments are a true private, single tenant, share nothing environment. Infradapt’s dedicated private cloud solution delivers true privacy; strict safeguards, including firewalls and private networks within the cloud, ensure that your data remains under your exclusive control. ##### INFRACLOUD BENEFITS InfraCloud Cloud-based infrastructure solutions offer significantly lower start-up costs than traditional platforms, as well as quicker activation and accelerated time to market we will get you up and running fast, with the exact infrastructure you need to succeed. Infradapt offers complete cloud-based solutions, voice, data, contact center and support, all for a fixed monthly price. We only offer Fully Managed Private Cloud Infrastructures. (IaaS) Fully Managed Private Cloud Infrastructures. (IaaS) is a Private Cloud fully managed by Infradapt from server configuration to helpdesk calls. In either case you can count on complete infrastructure support with the advantage of fixed rate plans. - Fixed Fee – Fixed Rate IT – No Capital Investment - Quick Provisioning System – Immediate Access to Hosted Environment - Video Conferencing Capable Cloud PBX Telephony System - Unlimited Calling to the United States - Regular Hardware Replacement and Software Upgrades - Private Cloud – True Privacy Isolation - 24/7/365 Monitoring and Alert System - 24/7/365 Helpdesk - Redundant High-Bandwidth - Data Bunker Facility - Redundant Power Generation - E-Mail, DNS and Web Hosting Services - E-Mail Virus and Spam Control - State-Of-The-Art Trouble-Ticketing System - Complete Network Administration - Proactive Maintenance - Backups and Disaster Recovery - Secure VPN Access for Remote Users #### ENTERPRISE CLOUD INFRASTRUCTURE SOLUTIONS Infradapt InfraCloud offers a full spectrum of cloud infrastructure solutions for the enterprise, including business continuity, disaster recovery, total infrastructure outsourcing solutions, hybrid application hosting and scalability solutions #### INFRASTRUCTURE AS A SERVICE PLATFORM Beyond hosted servers and applications, Infradapt offers a fully-managed, private cloud infrastructure solution. Featuring isolated server space, private network facilities, and secure connectivity, your entire network can exist securely within Infradapt’s hosted cloud platform. - Private Network All data for your organization exists within an encrypted and isolated network behind carrier-grade firewall equipment. It is not directly exposed to the Internet or any other Infradapt customer. - Secure Access Transport Access to your organization’s hosted server infrastructure can be established using industry-standard firewall software, point-to-point VPN hardware, or via secure MPLS connectivity. - Server and Storage Resources Every server your organization uses in production can be hosted within Infradapt’s managed services platform. Microsoft Windows Server, Linux, AIX, and many other environments are supported. - High-Availability and Replication Total platform replication is available for true business continuity to another Infradapt data center or one of your locations. - Business Continuity in the Cloud Leveraging the on-demand power of Infradapt’s cloud infrastructure allows your organization to maintain a virtual replica of your entire physical network infrastructure ready to be activated at a moment’s notice. Infradapt’s solutions start with simple off-site data replication and scale to whatever level of complexity your organization requires-up to a full replica of your premise infrastructure. In addition to being available when needed, Infradapt’s cloud infrastructure offers superior performance to many on-premise platforms. In fact, due to the superior network performance and scalability, many customers have chosen to embrace the cloud platform as their production infrastructure and to re-deploy premise resources for backup or staging applications. #### ENTERPRISE CLOUD TELEPHONY SOLUTIONS Infradapt has been a pioneer in the emerging hosted voice platform market, leveraging the flexibility of its cloud computing platform to deliver efficiency to PBX and contact center services. VoIP and technologies like virtualization have helped to make cloud-based voice services reliable, efficient, flexible, and extremely cost-effective. ##### A SMARTER VOICE IS IN THE CLOUD Say goodbye to inflexible “one-size-fits-all” hosting solutions and expensive on-site equipment. Infradapt’s hosted phone system solution offers all the flexibility your business needs. - Quick activation & deployment - Scalable to meet your dynamic business needs - Large range of supported telephone set - Full international carrier footprint ##### ENTERPRISE – TRUNKING & HYBRID SOLUTIONS Solutions for enterprises range from hybrid on-site and hosted solutions to fully-hosted deployments for disparately dispersed enterprises. Centralized IP trunking allows your organization to gain real-time control over call routing and save money over traditional carriers. - Real-time Call Routing via Web Portal - Failover routing for site outages and business continuity - Bulk VoIP Calling Packages - Centralized inter-company dial plans - Hosted call recording and quality monitoring solution ##### FLEXIBILITY FOR THE CHANGING ENTERPRISE Whether dealing with an acquisition, divestiture, facility move, or other platform-affecting situation, Infradapt has both the expertise and the capacity to get the job done. With Infradapt’s cloud infrastructure solution, normal hardware procurement lead times are eliminated and the time it takes to deploy new servers is reduced from days and weeks to hours. When dealing with an unexpected surge in demand, this can mean the difference between realized revenue and lost opportunity. ##### CALL CENTER – HOSTED PREDICTIVE DIALER / TRUNKING Improve sales force productivity and deliver top-line business value with hosted predictive dialing and CRM integration. Infradapt offers a fully-managed predictive dialing and intelligent call routing platform as an enhancement to its telephony backbone. - Skill-based routing ensures the most capable agent takes each call - Live agent performance monitoring allows tracking agents by group, team, or individually - Live call monitoring and reporting allows supervisors and quality assurance staff to manage more effectively - Real-time campaign and list controls allow supervisors to stop and start campaigns at a moment’s notice ##### HOSTED CONTACT CENTER PLATFORM / SAAS Infradapt offers a full range of contact center solutions-from Asterisk and Switchvox to Presence OpenGate-on-demand from its resilient cloud hosting platform. Whether you’re looking for a fully outsourced solution including telecommunications services or a hybrid model where you leverage existing in-house equipment, Infradapt can help you make an informed decision and get you started quickly. A hosted solution offers many advantages over on-premises equipment, including built-in redundancy and expertise, reduced initial investment, faster go-live, and other benefits. - Low Cost - Full Functionality - Built-In Redundancy - Secure Network Transport - Full Telecommunications Services Suite - High-Bandwidth Colocation Facilities ##### 24/7/365 MANAGED SERVICES Infradapt’s hosted platform solutions are monitored for high-availability 24/7 and designed with operational resilience in mind. Additionally, all hosted infrastructure solutions include full access to Infradapt’s 24-hour help desk and operations center so you’ll never have to worry about where to get help when you need it. #### HOSTED SERVERS & APPLICATIONS Why buy or lease physical servers when you can eliminate the need for maintenance, warranties, and other nuisances? Infradapt’s on-demand cloud platform offers: - HOSTED WINDOWS If you are looking for the next generation operating system from Microsoft with the added peace of mind of knowing it was done to your specifications, Infradapt’s hosted Windows is the solution. - HOSTED EXCHANGE Exchange fully hosted and replicated. Nothing is more mission critical than communication. E-mail and telephony are at the heart of today’s enterprises. Your business deserves and needs the same reliability and features that the Fortune 100 companies rely on. Infradapt hosted e-mail and communication solutions give you just that – a Fortune 100 solution on a Small Business budget. (Compatible with mobile devices including iPhone, Android and Blackberry) - HOSTED SQL SERVER Many ERP solutions today run on SQL databases. If you face the challenge of looking for a solution that will allow your entire company to gain access to the same data, all of the time, regardless of location – talk to us about how to host your ERP Software and/or your Application Databases. - HOSTED PBX Asterisk is the most widely used Open Source PBX software in the world surpassing the number of installations of traditional vendors of proprietary IP Telephony like Cisco, Nortel and Avaya. LAMP (Linux, Apache, MySQL, Php, Perl, Python) is the open source base for many world class web enabled applications. Distributions: RedHat Enterprise Server; CentOS Linux Server; Ubuntu Server; FreeBSD; many more… ### VoIP and Hosted PBX Canonical URL: https://www.infradapt.com/voip-and-hosted-pbx/ #### BUSINESS VOIP AND HOSTED PBX SYSTEMS WHAT THIS INCLUDES - VoIP phone system planning and implementation - Hosted PBX and cloud PBX solutions - PBX replacement and phone system modernization - SIP trunking and business phone line support - Phone number porting and carrier coordination - Extension, user, and device configuration - Desk phone, softphone, and mobile app setup - Ring groups, call queues, and call forwarding - Voicemail, voicemail to email, and transcription options - Caller ID, direct dial numbers, and internal extension dialing - After hours, holiday, and emergency call routing - Call recording, call reporting, and usage visibility - Internet, firewall, and network readiness review - VoIP quality troubleshooting and ongoing support #### WHY INFRADAPT? ##### VOIP AND PBX EXPERIENCE THAT GOES BEYOND INSTALLATION A phone system is not just a set of handsets. It includes carriers, internet service, firewalls, extensions, call routing, users, voicemail, mobile access, and support expectations. Infradapt helps manage the full voice environment so your phone system is easier to use and easier to support. ##### MODERN PBX WITHOUT OLD SYSTEM LIMITATIONS Traditional PBX systems can become expensive, difficult to change, and hard to support. Infradapt helps organizations move to hosted PBX or cloud PBX platforms that are easier to manage, better suited for remote users, and more flexible as the business changes. ##### CLEANER CALL FLOW FOR EVERY DEPARTMENT Sales, support, billing, front desk, service teams, and leadership often need different call handling rules. Infradapt helps design call menus, queues, ring groups, extensions, forwarding rules, and escalation paths so callers reach the right destination faster. ##### BETTER VOIP QUALITY THROUGH STRONGER IT ALIGNMENT VoIP performance depends on the network behind it. Infradapt reviews internet service, firewalls, switches, Wi-Fi, cabling, bandwidth, and device setup to help reduce dropped calls, delay, echo, and poor audio quality. #### BEST FIT - BEST FIT FOR - Businesses replacing an outdated PBX phone system - Organizations looking for hosted PBX or cloud PBX service - Businesses that need a better phone system without internal telecom staff - Companies that want VoIP phone service with real support - Teams that need better call routing, extensions, queues, and voicemail - Businesses with remote, hybrid, or multi location employees - Organizations frustrated by poor call quality or unreliable phone support - Leaders who want clearer control over phone numbers, users, devices, and call flow #### RELATED SERVICES ##### COMPLIANCE SUPPORT For organizations that need help aligning security controls, documentation, evidence, and internal practices with audit, insurance, or regulatory expectations. ##### MANAGED IT SERVICES For companies that want ongoing IT operations, system oversight, user support, and lifecycle management connected to documented policies and procedures. ##### BUSINESS CONTINUITY AND DISASTER RECOVERY For organizations that need documented recovery plans, backup expectations, continuity procedures, and response responsibilities. ##### CYBERSECURITY SERVICES For companies that need stronger protection against phishing, ransomware, credential theft, and data loss. #### PHONE INFRASTRUCTURE BUILT TO WORK Your phone system should not be difficult to change, hard to support, or tied to outdated equipment. Infradapt helps organizations modernize VoIP and PBX environments so calls route properly, users stay connected, and leadership has better visibility into how the system is working. ##### WE CAN HELP. Start with a VoIP and PBX review. Infradapt will assess your current phone system, phone numbers, users, call flow, network readiness, and support gaps, then help design a better voice platform for your business. #### FREQUENTLY ASKED QUESTIONS What is a VoIP phone system? A VoIP phone system uses an internet connection to make and receive business calls instead of relying only on traditional phone lines. It can support desk phones, softphones, mobile apps, voicemail, call routing, auto attendants, and reporting. #### What is a PBX phone system? A PBX, or Private Branch Exchange, is the system that manages business calls, extensions, routing, voicemail, and internal dialing. Modern PBX systems are often hosted or cloud based instead of being installed as physical hardware in the office. #### What is the difference between VoIP and PBX? VoIP is the technology that carries voice calls over an internet connection. PBX is the phone system that manages how calls are routed, answered, transferred, and delivered to users. Many modern business phone systems use both VoIP and hosted PBX features. #### What is a hosted PBX? A hosted PBX is a phone system managed through a hosted or cloud based platform instead of traditional on site PBX equipment. It gives businesses access to calling, voicemail, extensions, call routing, mobile apps, and administration without maintaining large phone hardware on site. #### Is cloud PBX better than an on site PBX? Cloud PBX is often easier to manage, easier to scale, and better for remote users. An on site PBX may still exist in some environments, but many businesses move to hosted PBX to reduce hardware dependency, simplify support, and gain modern calling features. #### Can VoIP work for remote employees? Yes. VoIP can support remote employees through mobile apps, desktop softphones, call forwarding, simultaneous ring, voicemail to email, and secure access to the business phone system. #### How long does it take to replace a PBX phone system? Timing depends on the number of users, phone numbers, locations, call flows, devices, carrier requirements, and network readiness. Planning is important because number porting, user setup, testing, and training should happen before cutover. --- ### Unified Communications as a Service Canonical URL: https://www.infradapt.com/unified-communications-as-a-service/ #### THE NEXT GENERATION OF BUSINESS COMMUNICATION SERVICES WHAT IS #### UCAAS? Unified Communications as a Service or UCaaS, is a cloud-based business communications system that spans across multiple channels and devices. UCaaS merges phone service, video conferencing, group/team messaging, SMS, fax and much more into a unified platform. It is the next generation of business communication services that streamlines access on desktops, laptops, tablets, phones, or any other medium. #### UNIFIED COMMUNICATIONS Unified Communications is a concept with origins back to the early 1990’s. Unified Communication refers to a phone system that integrates multiple communication methods within a business. A Unified Communication system brings together the different ways businesses communicate connects them to work on a single system. However, many times these individual services were offered across multiple vendors, many times features not integrating to one another. UCaaS rose to popularity about 20 years later as a result. With the demand for a simplified interconnected solution, Infradapt began offering a complete service offering to ensure every communication tool worked with one another. ##### FEATURES OF UCAAS - VoIP/Voice Telephony Services Including Mobility - Meeting Solutions- Video, Web, and Audio Conferencing - Unified Messaging- Instant Messaging (IM), Email, Voicemail, and Online Fax - Accessibility- Connect via Desktop, Laptop, Tablet, Mobile, Browser - Real-Time unified Communication System Monitoring - Integrate Services - Call Recording and Routing - Auto-Attendant/Call Center Lite - Workstream Collaboration - CRM ##### BENEFITS OF UCAAS - Lower Capital Investment and Operational Expenses - Employee Mobility - Team Collaboration/Integration Improvement - Better CRM Experience - Increase in Productivity - Built-in redundancy (improved reliability) of voice solutions - Ease of management and effortless reporting on usage - Streamlined user experience throughout existing tools/applications (works with CRM and other business critical applications) - Security (platforms can be compliant with regulations like HIPAA, PCI, SOX and more) - Flexibility to accommodate remote and mobile employees - Scalability (add or remove seats as needed) - Reduced IT workloads - Decreased maintenance; frequently managed updated and security patches - Single point-of-contact for troubleshooting via your Infradapt Team #### CUSTOMIZATION OF UCAAS Infradapt offers different options on where to place your UCaaS - Your Premises - Hybrid (Active Active or Active Passive between Cloud and Premises) Infradapt is very seasoned with customization of our Unified Communications Service and Telephony platforms and integration with on-premise or cloud-based line of business API’s. This allows for the highest level of productivity and notification possible in today’s distributed and hyper-connected environments. Infradapt works with your organization to integrate parts of your on-premise solutions and connect them with more efficient Infradapt Cloud Solutions. Every company has different needs and requirements; Infradapt works to build the best solution for your business. #### THE FUTURE OF UCAAS Communications trends and technologies continue to evolve as they have over the past century. More and more of today’s workers are utilizing mobile technology as a primary means to communicate. With more mobility opportunities available to their employees, organizations will continue to embrace working from anywhere. This makes it important for distributed teams to stay on the same page and stay connected anywhere, anytime and on any device. Small and medium-sized businesses as well as larger enterprises will find Infradapt’s Unified Communication solutions to be the most logical option for their regional, national, and even global distributed collaboration and communications needs. #### SHARE NOTHING, TRUE PRIVACY! Infradapt cloud environments are a true private, single tenant, share nothing environment. Infradapt’s dedicated private cloud solution delivers true privacy; strict safeguards, including firewalls and private networks within the cloud, ensure that your data remains under your exclusive control. ##### INFRACLOUD BENEFITS InfraCloud Cloud-based infrastructure solutions offer significantly lower start-up costs than traditional platforms, as well as quicker activation and accelerated time to market we will get you up and running fast, with the exact infrastructure you need to succeed. Infradapt offers complete cloud-based solutions, voice, data, contact center and support, all for a fixed monthly price. We only offer Fully Managed Private Cloud Infrastructures. (IaaS) Fully Managed Private Cloud Infrastructures. (IaaS) is a Private Cloud fully managed by Infradapt from server configuration to helpdesk calls. In either case you can count on complete infrastructure support with the advantage of fixed rate plans. ##### Cloud computing and cloud communications are safer, more ##### cost-effective and incredibly flexible. Infradapt Cloud-based computing resources are less expensive and more resilient than hardware; delivering higher up-time, network responsiveness, and scalability while offering a lower Total Cost of Ownership than premise-based hardware. Whether you need a single server for a small workforce or dozens of servers to support a distributed enterprise, Infradapt’s solutions offer the enormous benefits of cloud facilities without privacy or security drawbacks. Cloud computing resources offers a hassle free, simplified application and computing service for users, leaving the storage, security, hardware, and infrastructure headaches to Infradapt as the service provider. Infradapt offers Private Cloud and Hybrid Cloud where access to and from is provided using encryption technology. We understand the regulatory and security standards of different industries, and the requirements of publicly-owned companies for handling credit card information, health records, and financial records. - Fixed Fee – Fixed Rate IT – No Capital Investment - Quick Provisioning System – Immediate Access to Hosted Environment - Video Conferencing Capable Cloud PBX Telephony System - Unlimited Calling to the United States - Regular Hardware Replacement and Software Upgrades - Private Cloud – True Privacy Isolation - 24/7/365 Monitoring and Alert System - 24/7/365 Helpdesk - Redundant High-Bandwidth - Data Bunker Facility - Redundant Power Generation - E-Mail, DNS and Web Hosting Services - E-Mail Virus and Spam Control - State-Of-The-Art Trouble-Ticketing System - Complete Network Administration - Proactive Maintenance - Backups and Disaster Recovery - Secure VPN Access for Remote Users #### ENTERPRISE CLOUD INFRASTRUCTURE SOLUTIONS Infradapt InfraCloud offers a full spectrum of cloud infrastructure solutions for the enterprise, including business continuity, disaster recovery, total infrastructure outsourcing solutions, hybrid application hosting and scalability solutions #### INFRASTRUCTURE AS A SERVICE PLATFORM Beyond hosted servers and applications, Infradapt offers a fully-managed, private cloud infrastructure solution. Featuring isolated server space, private network facilities, and secure connectivity, your entire network can exist securely within Infradapt’s hosted cloud platform. - Private Network All data for your organization exists within an encrypted and isolated network behind carrier-grade firewall equipment. It is not directly exposed to the Internet or any other Infradapt customer. - Secure Access Transport Access to your organization’s hosted server infrastructure can be established using industry-standard firewall software, point-to-point VPN hardware, or via secure MPLS connectivity. - Server and Storage Resources Every server your organization uses in production can be hosted within Infradapt’s managed services platform. Microsoft Windows Server, Linux, AIX, and many other environments are supported. - High-Availability and Replication Total platform replication is available for true business continuity to another Infradapt data center or one of your locations. - Business Continuity in the Cloud Leveraging the on-demand power of Infradapt’s cloud infrastructure allows your organization to maintain a virtual replica of your entire physical network infrastructure ready to be activated at a moment’s notice. Infradapt’s solutions start with simple off-site data replication and scale to whatever level of complexity your organization requires-up to a full replica of your premise infrastructure. In addition to being available when needed, Infradapt’s cloud infrastructure offers superior performance to many on-premise platforms. In fact, due to the superior network performance and scalability, many customers have chosen to embrace the cloud platform as their production infrastructure and to re-deploy premise resources for backup or staging applications. ### Outsourced Telephony for Enterprises Canonical URL: https://www.infradapt.com/telephony-for-enterprises/ #### OUTSOURCED AND CO-MANAGED TELEPHONY FOR ENTERPRISES EXPAND YOUR #### ENTERPRISE’S EFFICIENCY InfraPremise can equip you with the latest computer, networking, and communications equipment for less than it costs to maintain your aging infrastructure. From initial network assessments, application integration, to fully-managed deployment and maintenance, InfraPremise has the capability to deliver on the promise of improved system capability and integrity, operational efficiency, and infrastructure security. Infradapt deploys equipment from leaders including full featured Polycom IP telephones. We deliver multi-site expertise, SIP trunking for unified communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise. ##### COMPREHENSIVE ASSESSMENT & EVALUATION Infradapt performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs. ##### EXPAND YOUR EFFICIENCY We deliver multi-site expertise, SIP trunking, Unified Communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise. ##### LEGACY MIGRATION & INTEGRATION Infradapt has extensive experience assisting its customers to make the move outside of restrictive legacy platforms and gracefully extend the capabilities of such platforms. Whether seeking a “ no downtime ” migration path or simply to enable remote access to an older system, Infradapt can deliver quickly and reliably. Infradapt brings to the table extensive expertise on new and legacy telephony architectures, ensuring a seamless transition away from legacy systems or integration with legacy systems due to industry specific requirements. #### OPTIMIZING CONTACT CENTER PERFORMANCE Infradapt has extensive contact center deployment and operations expertise ranging from stand-alone applications to integrated multi-interaction suites. From design, through deployment, and ongoing support, we can help your organization achieve its communications needs. - Inbound and Outbound - Stand-alone dialers (Predictive, Preview, etc.) - Stand-alone IVR / ACD Solutions - Robo-Call Platforms - Departmental Solutions (Adjunct to existing PBX) - Comprehensive Enterprise Platforms - Hosted Services Solutions (SaaS) Even if your organization is small, improving customer call experiences can improve the bottom line. Keeping existing customers content is significantly more cost-effective than finding their replacements. By analyzing customer interactions with your platform, abandonment rates, hold times, and other data, Infradapt can help you reduce or eliminate frustration points and deliver a better experience. #### ANALYTICS / CUSTOM REPORTING Appropriate and timely reporting tools are essential to the success of any contact center platform. Infradapt can work with your operations team to define key performance indicators and adapt built-in reports to your organization’s needs. Additionally, custom analytics solutions including cross-platform reporting engines (Crystal Reports and JasperReports) are available to make sure all actionable information is captured and presented in the most effective manner possible. #### CLOUD HOSTED PBX AND PREMISE BASED PHONE SYSTEM Get all the business phone, collaboration, conferencing and mobility features you’ve ever dreamed of for much less than you ever thought possible. Everything you need in one complete, integrated suite. VoIP phone services, mobile apps, contact centers, Web conferencing, and more. With VoIP, enable BYOD for business communications via a mobile app, and provide freedom and flexibility for your increasingly mobile workforce. Boost employee productivity and IT efficiency, enabling the shift of resources to more strategic initiatives. Infradapt VoIP delivers high quality, reliability, and the value expected by businesses. Infradapt’s VoIP PBX is available on premise or as a Cloud Hosted PBX solution which includes Infradapt Managed Services for administration. Infradapt’s VoIP PBX offers all-inclusive cloud phone system featuring HD video meetings, unified voice, fax, text, audio conferencing, and detailed reporting. Hosted PBX eliminates on-premise systems, making it easy to manage multiple office locations, and simple to connect and scale your business and distributed workforce. Whether on premise or Cloud hosted, VoIP PBX systems provide mobility to employees, flexibility when a business expands, and are easier to manage than the traditional PBX. ##### WHY CHOOSE INFRADAPT FOR YOUR VOIP DEPLOYMENT Infradapt’s engineering team has been widely recognized as leaders in the converged networking and communications field. Collectively responsible for hundreds of telephony projects and VoIP implementations, the Infradapt team has the experience to make converged networking work for your organization. After years of experience selling and deploying proprietary telephony solutions from Avaya, Cisco and Mitel, Infradapt moved into more open telephony architectures, due to the lack of flexibility of the proprietary solutions available at the time. Infradapt is an early adopter of VoIP and Open-Source Telephony platforms. Our first Asterisk “The Open-Source PBX” implementations date back to 2002. We have already deployed more 20,000 telephony endpoints and we support client locations spreading through and 12 different states PA, NJ, DE, IL, FL, CA, TX, OH, AL, OR, LA, VA; Washington, DC as well as international locations in Canada and South America. ##### ENTERPRISE OFFERINGS - InfraCloud – Fixed Rate Cloud-Based Offerings - InfraPremise – Fixed Rate On Premise-Based Offerings - Open Source Telephony Design, Implementation and Support - Turn-Key Call Center and Converged Integrated Contact Center - Legacy Telephony Platform to IP Telephony Migrations - Skype for Business Integration with PBX, PSTN and SIP Gateways - Video Conferencing Capable IP PBX Telephony Systems - SIP Trunking and Backup SIP Trunks with Automatic Failover - Redundant Internet Connectivity – Internet High Availability ##### INFRACLOUD ENTERPRISE BENEFITS - Fixed Fee – Fixed Rate IT - Video Conferencing Capable Cloud PBX Telephony System - Unlimited Calling to the United States - Regular Hardware Replacement and Software Upgrades - Private Cloud – True Privacy Isolation - 24/7/365 Monitoring and Alert System - 24/7/365 Helpdesk - Redundant Facility Bandwidth - Data Bunker Facility - Redundant Power Generation - E-Mail, DNS and Web Hosting Services - E-Mail Virus and Spam Control - State-Of-The-Art Trouble-Ticketing System - Complete Network Administration - Proactive Maintenance - Backups and Disaster Recovery - Secure VPN Access for Remote Users - Complete Control over Servers #### INFRADAPT HOSTED PBX – TURN-KEY HOSTED PBX PLATFORM Leveraging on our team’s extensive experience assisting global enterprises deploy IP Telephony environments, Infradapt deployed our first Hosted PBX Platform in 2006, using a combination of open-source and proprietary components. Available as a one-stop communications turn-key solution, Infradapt offers a total communication hosted infrastructure solution for businesses. The Turn-Key Business Platform includes phone service, backup-phone service, manages services and integrated unified e-mail service. - HOSTED PBX Asterisk is the most widely used Open Source PBX software in the world surpassing the number of installations of traditional vendors of proprietary IP Telephony like Cisco, Nortel and Avaya. LAMP (Linux, Apache, MySQL, Php, Perl, Python) is the open source base for many world class web enabled applications. Distributions: RedHat Enterprise Server; CentOS Linux Server; Ubuntu Server; FreeBSD; many more… ##### FEATURES INCLUDED WITH OUR HOSTED PBX OFFERING CALL FEATURES ##### (1-36) - ADSI On-Screen Menu System - Alarm Receiver - Append Message - Authentication - Automated Attendant - Blacklists - Blind Transfer - Call Detail Records - Call Forward on Busy - Call Forward on No Answer - Call Forward Variable - Call Monitoring - Call Parking - Call Queuing - Call Recording - Call Retrieval - Call Routing (DID & ANI) - Call Snooping - Call Transfer - Call Waiting - Caller ID - Caller ID Blocking - Caller ID on Call Waiting - Calling Cards - Conference Bridging - Database Store / Retrieve - Database Integration - Dial by Name - Direct Inward System Access - Distinctive Ring - Distributed Universal Number Discovery (DUNDi™) - Do Not Disturb - E911 - ENUM - Fax Transmit and Receive ##### CALL FEATURES (37-71) - Flexible Extension Logic - Interactive Directory Listing - Interactive Voice Response (IVR) - Local and Remote Call Agents - Macros - Music On Hold - Music On Transfer Flexible Mp3-based System - Random or Linear Play - Volume Control - Privacy - Open Settlement Protocol (OSP) - Overhead Paging - Protocol Conversion - Remote Call Pickup - Remote Office Support - Roaming Extensions - Route by Caller ID - SMS Messaging - Spell / Say - Streaming Hold Music - Supervised Transfer - Talk Detection - Text-to-Speech (via Festival) - Three-way Calling - Time and Date - Transcoding - Trunking - VoIP Gateways - Voicemail: Visual Indicator for Message Waiting - Stutter Dialtone for Message Waiting - Voicemail to email - Voicemail Groups - Web Voicemail Interface - Zapateller ##### COMPUTER-TELEPHONY INTEGRATION - Asterisk Gateway Interface (AGI) - Asterisk Manager Interface (AMI) - Asterisk REST Interface (ARI) - Outbound Call Spooling ##### SCALABILITY - TDMoE (Time Division Multiplex over Ethernet) - Allows direct connection of Asterisk PBX - Zero latency - Uses commodity Ethernet hardware - Voice-over IP - Allows for integration of physically separate installations - Uses commonly deployed data connections - Allows a unified dialplan across multiple offices ##### CODECS - ADPCM - CELT (pass through) - G.711 (A-Law & μ-Law) - G.719 (pass through) - G.722 - G.722.1 licensed from Polycom® - G.722.1 Annex C licensed from Polycom® - G.723.1 (pass through) - G.726 - G.729a - GSM - iLBC - Linear - LPC-10 - Speex - SILK ##### VOIP PROTOCOLS - Google Talk - H.323 - IAX™ (Inter-Asterisk eXchange) - Jingle/XMPP - MGCP (Media Gateway Control Protocol - SCCP (Cisco® Skinny®) - SIP (Session Initiation Protocol) - UNIStim ##### TRADITIONAL TELEPHONY PROTOCOLS - E&M - E&M Wink - Feature Group D - FXS - FXO - GR-303 - Loopstart - Groundstart - Kewlstart - MF and DTMF support - Robbed-bit Signaling (RBS) Types - MFC-R2 ##### ISDN PROTOCOLS - AT&T 4ESS - EuroISDN PRI and BRI - Lucent 5ESS - National ISDN 1 - National ISDN 2 - NFAS - Nortel DMS100 - Q.SIG ##### SPEECH - Cepstral TTS - Lumenvox ASR ##### INFRADAPT HOSTED PBX BENEFITS - Fixed Fee – No Capital Investment - Quick Provisioning System - Dedicated PBX Environment - Custom Integration with Existing Infrastructure - Video Conferencing Capable - Choice of Polycom, Cisco or Digium phone sets - Free Inter-company Calling Between Locations - Unlimited Calling (USA, lower 48) - Competitive International Calling Plans - Periodic IP Phone Software Upgrades - Easy Web Administration - Helpdesk Calls Answered in Less than 1 Minute - HD Voice (High-Definition) - Mobility Capabilities for On-The-Go Employees - Self-Serve User Management and Control - Quality of Service Monitoring - Robust Service Level Agreements - Business Continuity Capabilities - Redundant High-Bandwidth - Tier-1 Redundant Datacenter Facilities - No Charge for Maintenance, Upgrades or Licenses - Global DID Number – One Number to Make and Receive Calls From Any Device, Any Location - Call Routing, Voicemail, Hosted PBX Mobility, Virtual Presence for Mobile Workforce - Business Continuity on Every DID for Disaster Recovery and Re-Routing in Real-Time - Classes of Service and Executive Feature Sets - Simultaneous Ringing - Receptionist Soft Console - Call Queuing and Light Call Center Capabilities - Integrated Messaging, Voicemail to Email - Full Call Center Capabilities – Available - Periodic IP Phone Hardware Upgrades – Available - Unified Communications Applications Integration – Available - Integration with Microsoft Office Integration – Available - Integration with Skype for Business – Available - Integration with Line of Business Applications – Available - Integrated Outlook or Internet Explorer Toolbar, with Click to Dial and Call Control – Available #### CALL CENTER - HOSTED PREDICTIVE DIALER / TRUNKING Improve sales force productivity and deliver top-line business value with hosted predictive dialing and CRM integration. Infradapt offers a fully-managed predictive dialing and intelligent call routing platform as an enhancement to its telephony backbone. - Skill-based routing ensures the most capable agent takes each call - Live agent performance monitoring allows tracking agents by group, team, or individually - Live call monitoring and reporting allows supervisors and quality assurance staff to manage more effectively - Real-time campaign and list controls allow supervisors to stop and start campaigns at a moment’s notice #### HOSTED CONTACT CENTER PLATFORM / SAAS - Low Cost - Full Functionality - Built-In Redundancy - Secure Network Transport - Full Telecommunications Services Suite - High-Bandwidth Co-location Facilities Infradapt offers a full range of contact center solutions-from Asterisk and Switchvox to Presence OpenGate-on-demand from its resilient cloud hosting platform. Whether you’re looking for a fully outsourced solution including telecommunications services or a hybrid model where you leverage existing in-house equipment, Infradapt can help you make an informed decision and quickly get you started. A hosted solution offers many advantages over on-premise equipment, including built-in redundancy and expertise, reduced initial investment, faster go-live, and other benefits. Infradapt’s hosted platform solutions are monitored for high-availability 24/7 and designed to be highly resilient. All hosted solutions include full access to Infradapt’s 24-hour help desk and operations center so you will never have to worry about where to get help when you need it. ##### ADDITIONAL BENEFITS COMPREHENSIVE ASSESSMENT & EVALUATION - InfraPremise performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs. ##### CONSISTENT PROJECT MANAGEMENT & IMPLEMENTATION - As part of any deployment, Infradapt’s project management team makes sure things go smoothly. A dedicated project manager will be assigned to your project to coordinate logistics, manage schedules, and keep everyone in sync. ##### FULL LIFE-CYCLE SUPPORT - Infradapt’s 24-hour helpdesk is always available to support your network, computer, and telephony needs. Whether responding to a basic configuration question or a carrier outage, our front-line engineers will work with you to diagnose your problem and work with you from start to finish, ensuring rapid resolution. Periodic strategic consulting to review the effectiveness of your platform and operations will ensure that your organization continues to have the most efficient and cost-effective solution in place. Our relationship is an ongoing commitment to ensure capabilities meet requirements at the correct price point. ##### THE RIGHT PARTNER FOR YOUR PROJECT - Whether you are expanding and opening a new site or confronting the limitations of an aging voice or data platform, Infradapt can implement your InfraPremise project from start to finish – evaluating system requirements, building a business case, and ultimately installing and supporting your ideal environment. ##### SMOOTH DEPLOYMENT - The goal of any migration or initial roll-out is a smooth transition with the least amount of business disruption possible. InfraPremise assigns an experienced project management team that has coordinated solution implementations in industries as diverse as aerospace, healthcare, manufacturing, retail, and financial services. From integrating with a legacy platform, to porting numbers between carriers, even migrating departments in phases, Infradapt has the experience to deliver on-time and on-budget. Our clients have confidence because we have done it before. ##### FEATURES YOU CAN USE - Most organizations deploying a new PBX only enable just enough features to mimic a previous system, missing a valuable opportunity. As part of a PBX deployment, InfraPremise will work with you to develop a plan to activate the most appropriate features for your organization and then conduct user, supervisor, or administrator training as needed. The goal is to ensure you achieve the maximum organizational benefit, including productivity enhancements. We operate in a similar fashion with regard to hardware and software, rigorously reviewing requirements and achieving the most cost-effective deployment of resources to meet both current and anticipated needs. ##### THE CONFIDENCE OF CONTINUITY - Ultimately, every site will experience some form of power or telecommunications service disruption to the point where callers will be unable to reach their system. In many cases, no cost to low-cost options are available from your carrier that will allow service to be redirected around such an outage. Additionally, Infradapt can even offer an optional business continuity service from its cloud voice platform that can sustain your organization through an extended site emergency or outage. ##### REALIZING ROI - Infradapt analyses many factors when completing a project Return on Investment (ROI) study for an organization. Beyond the basic equipment replacement ROI, maintenance cost reduction, lease buyout or replacement advantage, etc. Infradapt also looks at how current and proposed infrastructure is being consumed. Phone and Internet costs are reviewed, carrier traffic studies are performed, and ultimately the most cost-effective solution is proposed for your organization. In many cases follow-up (and ongoing) post-implementation consumption studies can be performed to make sure your organization is not overspending on data and telecommunications hardware and software or underestimating demand and missing opportunities. ##### HAAS / LEASING / FINANCING AVAILABLE - Infradapt will work with your preferred lender should you wish to finance your infrastructure investment. Additionally, we have already qualified several of the industry’s top financial services firms to offer turn-key equipment financing for our solutions. In most cases, an offer from one of these firms can even be included with a proposal or price quotation. Ask an Infradapt solutions specialist for more information about taking advantage of these offers. ##### COMPREHENSIVE PROFESSIONAL SUPPORT & SERVICES - Infradapt offers a full range of professional services including a 24/7 helpdesk and monitoring service to help support your critical operations. Whether the need is application integration, on-screen scripting, custom report design, or emergency operations support, Infradapt can help you maximize your contact center investments. #### MITIGATE YOUR RISK, WITH INFRADAPT’S COMPREHENSIVE OFFERS In addition to traditional IT offers, Infradapt developed InfraCloud our Cloud-Based Fixed Rate offering and InfraPremise our Premise-Based Fixed Rate and comprehensive offers that include all hardware, software, and services to satisfy your specific needs. Unlike other companies that only broker or resell third party cloud services, Infradapt manages our own distributed cloud based infrastructure made available to all of our customers, in addition to third party public cloud services. The more Infradapt infrastructure services you use, the more you transfer the risk associated with IT to Infradapt. InfraCloud is fully protected with: Redundant Internet, Fire Suppression, Redundant Power, Redundant HVAC, Physical Security, Data Backup, Dust Control and much more. ##### INFRA CLOUD Fixed Rate Cloud-Based Offers ##### INFRA PREMISE Fixed Rate On-Premise Based Offers ##### MANAGED SERVICES Fixed Rate Total Support to Cloud, Premise or Hybrid Offers #### MANAGED SERVICES – ON PREMISE, HYBRID, OR CLOUD Infradapt’s Managed Services Total Support solution is structured to reliably deliver up-time and contain technology spending. Using preventive maintenance, monitoring, and best-practice management methods to support your operation, as well as built-in hardware and software “refreshes”, Infradapt is able to offer this solution for a fixed fee. The result is predictable and reliable performance. Total Support service plans are available for InfraPremise solutions designed to our clients who prefer to retain all of their IT assets in-house and on-site; Total Support service plans are also available for our hybrid solutions to clients who wish to introduce cloud services at a measured pace while retaining a significant on-site infrastructure. ##### MANAGED SERVICE OFFERINGS ALL-INCLUSIVE SERVICE AND SUPPORT - Remote Support and Remote Assistance - On-site Support as Needed - Parts Replacement Services - iPhone, Blackberry, Android and Windows Smartphone Support ##### PROACTIVE MAINTENANCE - Mission Critical Server Performance Alerts - Mission Critical Services Availability Alerts - Patch Management - Disk Clean-Ups ##### VIRTUAL CIO - Quarterly Technology Reviews and Future Proofing - Technology Consulting and Engineering - Project Management of On-Site Implementations - Proof of Concept / Lab Testing - Annual Telco Audits - Loaner Equipment - Training Facilities - Disaster Recovery Facilities ##### HASSLE-FREE VENDOR MANAGEMENT - Line Of Business Applications - Telecom and Internet Service Providers - Web Site Consultants/Companys - Copiers and Printers - Phone System Vendors ##### CYBER SECURITY MANAGEMENT - Desktop Anti-Virus Automatic Updates - Spyware, Botnets and Phishing Protection - Web Content Filtering and Reporting - E-Mail Archiving and E-Mail Continuity - Firewall Management - Secure VPN Access Management ##### BACKUP AND DISASTER RECOVERY - Automatic Hourly Backups - Data Secured in Three Places - Automated Nightly Data Transfer Off-site - Backup Verification and Reporting - 24/7/365 Backup Failure Monitoring and Notification ### Phone Systems for Schools Canonical URL: https://www.infradapt.com/phone-systems-for-schools/ #### CLOUD PBX AND PREMISE BASED PHONE SYSTEMS FOR SCHOOLS PROGRAM #### OVERVIEW ##### With dozens of school districts using our solutions, Infradapt ##### understands the safety and security concerns prevalent in schools, ##### and we leverage our phone systems to address safety and security ##### challenges. Join the many school districts and universities that ##### already benefit from the significant savings, flexibility, and ##### reliability of Infradapt open source phone systems for schools. ##### PROGRAM BENEFITS - Infradapt School Phone System is 100% web-based and easy to manage from any browser. - Easy-to-use full featured admin interface included. - Every feature included with no license fees and no limits. - Absentee call automation and automatic routine calls. - Distributed and permissioned control panel to see calls in the system from any browser in the School District. - Easy custom greeting prompts, custom voice announcements and broadcasts. - Advanced EMERGENCY 911 Monitoring and Broadcasting alerts designated staff of distress signals. - Coordinated emergency response leveraging phones, bell, intercom, and paging systems to send a campus alert or school-wide lockdown. - Voicemail-to-email capabilities. - Visual voicemail, no more going through telephone prompts. - System wide video conferencing. ##### CO-MANAGED OFFERS - Hosted VoIP telephone system solution with all the features, customization, and flexibility of the best enterprise VoIP system - Choose from a variety of phone sets, calling plans-including an unlimited* domestic or international option-and advanced features - Managed and monitored desktops, laptops, servers and networks - Installation, management and update of virus, spam and spyware/malware protection software (security) - Installation and managed software updates and patches - Servers and workstations back-ups - Installation and management of firewalls - Hosted email in our data centers - Anywhere access to your email - Worry-free wireless access for faculty and students - Access to IT expertise - Onsite support for all laptops and tablet PCs - 24/7/365 customer support via our U.S.-based Total Support Managed Services Center - Single dedicated Account Executive to make sure your issues and concerns are addressed ##### Infradapt offers fully managed telephony solutions for schools ##### K-12 and university departments and co-managed solutions for ##### university campuses. Let Infradapt Fully Managed PBX offer take ##### care of your phone system needs and find more time to focus on ##### what really matters to students. #### WHY CHOOSE INFRADAPT FOR YOUR SCHOOL PHONE SYSTEM DEPLOYMENT? Infradapt ’s engineering team has been widely recognized as leaders in the converged networking and communications field. Collectively responsible for hundreds of telephony projects and VoIP implementations, the Infradapt team has the experience to make converged networking work for your organization. After years of experience selling and deploying proprietary telephony solutions from Avaya, Cisco and Mitel, Infradapt moved into more open telephony architectures, due to the lack of flexibility of the proprietary solutions available at the time. Infradapt is an early adopter of VoIP and Open-Source Telephony platforms. Our first Asterisk “The Open-Source PBX” implementations date back to 2002. We have already deployed more 20,000 telephony endpoints and we support client locations spreading through and 12 different states PA, NJ, DE, IL, FL, CA, TX, OH, AL, OR, LA, VA; Washington, DC as well as international locations in Canada and South America. ##### COMPREHENSIVE ASSESSMENT & EVALUATION Infradapt performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs. ##### EXPAND YOUR EFFICIENCY We deliver multi-site expertise, SIP trunking, Unified Communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise. ##### LEGACY MIGRATION & INTEGRATION Infradapt has extensive experience assisting its customers to make the move outside of restrictive legacy platforms and gracefully extend the capabilities of such platforms. Whether seeking a “ no downtime ” migration path or simply to enable remote access to an older system, Infradapt can deliver quickly and reliably. Infradapt brings to the table extensive expertise on new and legacy telephony architectures, ensuring a seamless transition away from legacy systems or integration with legacy systems due to industry specific requirements. ##### CLOUD HOSTED OR PREMISE BASED PHONE SYSTEM FOR SCHOOLS Get all the business phone, collaboration, conferencing and mobility features you’ve ever dreamed of for much less than you ever thought possible. Everything you need in one complete, integrated suite. VoIP phone services, mobile apps, contact centers, Web conferencing, and more. With VoIP, enable BYOD for business communications via a mobile app, and provide freedom and flexibility for your increasingly mobile workforce. Boost employee productivity and IT efficiency, enabling the shift of resources to more strategic initiatives. Infradapt VoIP delivers high quality, reliability, and the value expected by businesses. Infradapt’s VoIP PBX is available on premise or as a Cloud Hosted PBX solution which includes Infradapt Managed Services for administration. Infradapt’s VoIP PBX offers all-inclusive cloud phone system for schools, featuring HD video meetings, unified voice, fax, text, audio conferencing, and detailed reporting. Hosted PBX eliminates on-premise systems, making it easy to manage multiple office locations, and simple to connect and scale your business and distributed workforce. Whether on premise or Cloud hosted, VoIP PBX systems provide mobility to employees, flexibility when a business expands, and are easier to manage than the traditional PBX. #### ADDITIONAL BENEFITS FOR SCHOOLS ##### E-RATE PROGRAM PROVIDES DISCOUNTS ON TECHNOLOGY With the E-Rate program, your school may be eligible to receive discounts of up to 90% on technology maintenance and support services, Internet access and telecommunications services. Infradapt is a certified E-Rate provider. We can help you evaluate your needs, implement the technology and then maintain it over time. ##### INFRADAPT IS AN APPROVED COSTARS CONTRACTOR COSTARS is the Pennsylvania Commonwealth’s cooperative purchasing program managed by the Department of General Services, Bureau of Procurement. The COSTARS program provides registered local public procurement units (LPPUs), as well as state affiliated entities, tools to do business through the use of a contract established by Department of General Services. Infradapt makes your procurement process simple, reliable and transparent through COSTARS. #### INFRADAPT HOSTED PBX – TURN-KEY HOSTED PBX PLATFORM Leveraging on our team’s extensive experience assisting global enterprises deploy IP Telephony environments, Infradapt deployed our first Hosted PBX Platform in 2006, using a combination of open-source and proprietary components. Available as a one-stop communications turn-key solution, Infradapt offers a total communication hosted infrastructure solution for businesses. The Turn-Key Business Platform includes phone service, backup-phone service, manages services and integrated unified e-mail service. - HOSTED PBX Asterisk is the most widely used Open Source PBX software in the world surpassing the number of installations of traditional vendors of proprietary IP Telephony like Cisco, Nortel and Avaya. Open Source reliability and flexibility with Infradapt proprietary enhancements, methods and support. LAMP (Linux, Apache, MySQL, Php, Perl, Python) is the open source base for many world class web enabled applications. ##### FEATURES INCLUDED WITH OUR HOSTED PBX OFFERING CALL FEATURES ##### (1-36) - ADSI On-Screen Menu System - Alarm Receiver - Append Message - Authentication - Automated Attendant - Blacklists - Blind Transfer - Call Detail Records - Call Forward on Busy - Call Forward on No Answer - Call Forward Variable - Call Monitoring - Call Parking - Call Queuing - Call Recording - Call Retrieval - Call Routing (DID & ANI) - Call Snooping - Call Transfer - Call Waiting - Caller ID - Caller ID Blocking - Caller ID on Call Waiting - Calling Cards - Conference Bridging - Database Store / Retrieve - Database Integration - Dial by Name - Direct Inward System Access - Distinctive Ring - Distributed Universal Number Discovery (DUNDi™) - Do Not Disturb - E911 - ENUM - Fax Transmit and Receive ##### CALL FEATURES (37-71) - Flexible Extension Logic - Interactive Directory Listing - Interactive Voice Response (IVR) - Local and Remote Call Agents - Macros - Music On Hold - Music On Transfer Flexible Mp3-based System - Random or Linear Play - Volume Control - Privacy - Open Settlement Protocol (OSP) - Overhead Paging - Protocol Conversion - Remote Call Pickup - Remote Office Support - Roaming Extensions - Route by Caller ID - SMS Messaging - Spell / Say - Streaming Hold Music - Supervised Transfer - Talk Detection - Text-to-Speech (via Festival) - Three-way Calling - Time and Date - Transcoding - Trunking - VoIP Gateways - Voicemail: Visual Indicator for Message Waiting - Stutter Dialtone for Message Waiting - Voicemail to email - Voicemail Groups - Web Voicemail Interface - Zapateller ##### COMPUTER-TELEPHONY INTEGRATION - Asterisk Gateway Interface (AGI) - Asterisk Manager Interface (AMI) - Asterisk REST Interface (ARI) - Outbound Call Spooling ##### SCALABILITY - TDMoE (Time Division Multiplex over Ethernet) - Allows direct connection of Asterisk PBX - Zero latency - Uses commodity Ethernet hardware - Voice-over IP - Allows for integration of physically separate installations - Uses commonly deployed data connections - Allows a unified dialplan across multiple offices ##### CODECS - ADPCM - CELT (pass through) - G.711 (A-Law & μ-Law) - G.719 (pass through) - G.722 - G.722.1 licensed from Polycom® - G.722.1 Annex C licensed from Polycom® - G.723.1 (pass through) - G.726 - G.729a - GSM - iLBC - Linear - LPC-10 - Speex - SILK ##### VOIP PROTOCOLS - Google Talk - H.323 - IAX™ (Inter-Asterisk eXchange) - Jingle/XMPP - MGCP (Media Gateway Control Protocol - SCCP (Cisco® Skinny®) - SIP (Session Initiation Protocol) - UNIStim ##### TRADITIONAL TELEPHONY PROTOCOLS - E&M - E&M Wink - Feature Group D - FXS - FXO - GR-303 - Loopstart - Groundstart - Kewlstart - MF and DTMF support - Robbed-bit Signaling (RBS) Types - MFC-R2 ##### ISDN PROTOCOLS - AT&T 4ESS - EuroISDN PRI and BRI - Lucent 5ESS - National ISDN 1 - National ISDN 2 - NFAS - Nortel DMS100 - Q.SIG ##### SPEECH - Cepstral TTS - Lumenvox ASR ##### INFRADAPT HOSTED PBX BENEFITS - Fixed Fee – No Capital Investment - Quick Provisioning System - Dedicated PBX Environment - Custom Integration with Existing Infrastructure - Video Conferencing Capable - Choice of Polycom, Cisco or Digium phone sets - Free Inter-company Calling Between Locations - Unlimited Calling (USA, lower 48) - Competitive International Calling Plans - Periodic IP Phone Software Upgrades - Easy Web Administration - 24/7/365 Monitoring and Alert System - 24/7/365 Helpdesk - Helpdesk Calls Answered in Less than 1 Minute - HD Voice (High-Definition) - Mobility Capabilities for On-The-Go Employees - Self-Serve User Management and Control - Quality of Service Monitoring - Robust Service Level Agreements - Business Continuity Capabilities - Redundant High-Bandwidth - Data Bunker Facility - Redundant Power Generation - Tier-1 Redundant Datacenter Facilities - No Charge for Maintenance, Upgrades or Licenses - Global DID Number – One Number to Make and Receive Calls From Any Device, Any Location - Call Routing, Voicemail, Hosted PBX Mobility, Virtual Presence for Mobile Workforce - Business Continuity on Every DID for Disaster Recovery and Re-Routing in Real-Time - Classes of Service and Executive Feature Sets - Simultaneous Ringing - Receptionist Soft Console - Call Queuing and Light Call Center Capabilities - Integrated Messaging, Voicemail to Email - Full Call Center Capabilities – Available - Periodic IP Phone Hardware Upgrades – Available - Unified Communications Applications Integration – Available - Integration with Microsoft Office Integration – Available - Integration with Skype for Business – Available - Integration with Line of Business Applications – Available - Integrated Outlook or Internet Explorer Toolbar, with Click to Dial and Call Control – Available #### INFRADAPT HOSTED PBX ADDITIONAL INCLUDED MANAGED TELECOM BENEFITS ##### ALL-INCLUSIVE SERVICE AND SUPPORT - Remote Support and Remote Assistance - On-site Support as Needed - Parts Replacement Services - State-Of-The-Art Trouble-Ticketing System - iPhone, Blackberry, Android and Windows Smartphone Support ##### PROACTIVE MAINTENANCE - Mission Critical Server Performance Alerts - Mission Critical Services Availability Alerts - Patch Management - Disk Clean-Ups ##### VIRTUAL CIO - Quarterly Technology Reviews and Future Proofing - Technology Consulting and Engineering - Project Management of On-Site Implementations - Proof of Concept / Lab Testing - Annual Telco Audits - Loaner Equipment - Training Facilities - Disaster Recovery Facilities ##### HASSLE-FREE VENDOR MANAGEMENT - Line Of Business Applications - Telecom and Internet Service Providers - Web Site Consultants/Companys - Copiers and Printers - Phone System Vendors ##### CYBER SECURITY MANAGEMENT - Desktop Anti-Virus Automatic Updates - Spyware, Botnets and Phishing Protection - E-Mail Virus and Spam Control - Web Content Filtering and Reporting - E-Mail Archiving and E-Mail Continuity - Firewall Management - Secure VPN Access Management ##### BACKUP AND DISASTER RECOVERY - Automatic Hourly Backups - Data Secured in Three Places - Automated Nightly Data Transfer Off-site - Backup Verification and Reporting - 24/7/365 Backup Failure Monitoring and Notification ##### ADDITIONAL BENEFITS COMPREHENSIVE ASSESSMENT & EVALUATION - InfraPremise performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs. ##### CONSISTENT PROJECT MANAGEMENT & IMPLEMENTATION - As part of any deployment, Infradapt’s project management team makes sure things go smoothly. A dedicated project manager will be assigned to your project to coordinate logistics, manage schedules, and keep everyone in sync. ##### FULL LIFE-CYCLE SUPPORT - Infradapt’s 24-hour helpdesk is always available to support your network, computer, and telephony needs. Whether responding to a basic configuration question or a carrier outage, our front-line engineers will work with you to diagnose your problem and work with you from start to finish, ensuring rapid resolution. Periodic strategic consulting to review the effectiveness of your platform and operations will ensure that your organization continues to have the most efficient and cost-effective solution in place. Our relationship is an ongoing commitment to ensure capabilities meet requirements at the correct price point. ##### THE RIGHT PARTNER FOR YOUR PROJECT - Whether you are expanding and opening a new site or confronting the limitations of an aging voice or data platform, Infradapt can implement your InfraPremise project from start to finish – evaluating system requirements, building a business case, and ultimately installing and supporting your ideal environment. ##### SMOOTH DEPLOYMENT - The goal of any migration or initial roll-out is a smooth transition with the least amount of business disruption possible. InfraPremise assigns an experienced project management team that has coordinated solution implementations in industries as diverse as aerospace, healthcare, manufacturing, retail, and financial services. From integrating with a legacy platform, to porting numbers between carriers, even migrating departments in phases, Infradapt has the experience to deliver on-time and on-budget. Our clients have confidence because we have done it before. ##### FEATURES YOU CAN USE - Most organizations deploying a new PBX only enable just enough features to mimic a previous system, missing a valuable opportunity. As part of a PBX deployment, InfraPremise will work with you to develop a plan to activate the most appropriate features for your organization and then conduct user, supervisor, or administrator training as needed. The goal is to ensure you achieve the maximum organizational benefit, including productivity enhancements. We operate in a similar fashion with regard to hardware and software, rigorously reviewing requirements and achieving the most cost-effective deployment of resources to meet both current and anticipated needs. ##### THE CONFIDENCE OF CONTINUITY - Ultimately, every site will experience some form of power or telecommunications service disruption to the point where callers will be unable to reach their system. In many cases, no cost to low-cost options are available from your carrier that will allow service to be redirected around such an outage. Additionally, Infradapt can even offer an optional business continuity service from its cloud voice platform that can sustain your organization through an extended site emergency or outage. ##### REALIZING ROI - Infradapt analyses many factors when completing a project Return on Investment (ROI) study for an organization. Beyond the basic equipment replacement ROI, maintenance cost reduction, lease buyout or replacement advantage, etc. Infradapt also looks at how current and proposed infrastructure is being consumed. Phone and Internet costs are reviewed, carrier traffic studies are performed, and ultimately the most cost-effective solution is proposed for your organization. In many cases follow-up (and ongoing) post-implementation consumption studies can be performed to make sure your organization is not overspending on data and telecommunications hardware and software or underestimating demand and missing opportunities. ##### HAAS / LEASING / FINANCING AVAILABLE - Infradapt will work with your preferred lender should you wish to finance your infrastructure investment. Additionally, we have already qualified several of the industry’s top financial services firms to offer turn-key equipment financing for our solutions. In most cases, an offer from one of these firms can even be included with a proposal or price quotation. Ask an Infradapt solutions specialist for more information about taking advantage of these offers. ##### COMPREHENSIVE PROFESSIONAL SUPPORT & SERVICES - Infradapt offers a full range of professional services including a 24/7 helpdesk and monitoring service to help support your critical operations. Whether the need is application integration, on-screen scripting, custom report design, or emergency operations support, Infradapt can help you maximize your contact center investments. ### Phone Systems for TV and Radio Stations Canonical URL: https://www.infradapt.com/phone-systems-for-tv-and-radio-stations/ #### PHONE SYSTEMS FOR TV STATIONS AND RADIO STATIONS EFFICIENT AND #### RELIABLE COMMUNICATIONS IS AT THE HEART OF BROADCASTING The pace of disruption in broadcasting and media IT is rapid and poised to accelerate touching nearly every area of the businesses, from servers and security to storage and software development. Similarly, the needs of broadcasting companies are changing quickly as the shift to cloud based services fuels the adoption of other new technologies and drives internal innovation. Broadcasting and media companies have multi million dollar investments in infrastructure equipment and workflows that cannot be easily changed or interrupted. ##### COMPREHENSIVE ASSESSMENT & EVALUATION Infradapt performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs. ##### EXPAND YOUR EFFICIENCY We deliver multi-site expertise, SIP trunking, Unified Communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise. ##### LEGACY MIGRATION & INTEGRATION Infradapt has extensive experience assisting its customers to make the move outside of restrictive legacy platforms and gracefully extend the capabilities of such platforms. Whether seeking a “ no downtime ” migration path or simply to enable remote access to an older system, Infradapt can deliver quickly and reliably. Infradapt brings to the table extensive expertise on new and legacy telephony architectures, ensuring a seamless transition away from legacy systems or integration with legacy systems due to industry specific requirements. #### TRIPLE LEVEL OF REDUNDANCY! CALLS WILL RING THROUGH! NO MATTER #### WHAT... Your station’s reputation is everything, you are expected to be on the up and ready, available at all times. Assignment desks cannot miss any call, since the public is relying on you. #### CLOUD HOSTED PBX AND PREMISE BASED PHONE SYSTEM Get all the business phone, collaboration, conferencing and mobility features you’ve ever dreamed of for much less than you ever thought possible. Everything you need in one complete, integrated suite. VoIP phone services, mobile apps, contact centers, Web conferencing, and more. With VoIP, enable BYOD for business communications via a mobile app, and provide freedom and flexibility for your increasingly mobile workforce. Boost employee productivity and IT efficiency, enabling the shift of resources to more strategic initiatives. Infradapt VoIP delivers high quality, reliability, and the value expected by businesses. Infradapt’s VoIP PBX is available on premise or as a Cloud Hosted PBX solution which includes Infradapt Managed Services for administration. Infradapt’s VoIP PBX offers all-inclusive cloud phone system featuring HD video meetings, unified voice, fax, text, audio conferencing, and detailed reporting. Hosted PBX eliminates on-premise systems, making it easy to manage multiple office locations, and simple to connect and scale your business and distributed workforce. Whether on premise or Cloud hosted, VoIP PBX systems provide mobility to employees, flexibility when a business expands, and are easier to manage than the traditional PBX. ##### WHY CHOOSE INFRADAPT FOR YOUR VOIP DEPLOYMENT Infradapt’s engineering team has been widely recognized as leaders in the converged networking and communications field. Collectively responsible for hundreds of telephony projects and VoIP implementations, the Infradapt team has the experience to make converged networking work for your organization. After years of experience selling and deploying proprietary telephony solutions from Avaya, Cisco and Mitel, Infradapt moved into more open telephony architectures, due to the lack of flexibility of the proprietary solutions available at the time. Infradapt is an early adopter of VoIP and Open-Source Telephony platforms. Our first Asterisk “The Open-Source PBX” implementations date back to 2002. We have already deployed more 20,000 telephony endpoints and we support client locations spreading through and 12 different states PA, NJ, DE, IL, FL, CA, TX, OH, AL, OR, LA, VA; Washington, DC as well as international locations in Canada and South America. #### MANAGED SERVICES – ON PREMISE, HYBRID, OR CLOUD Infradapt’s Managed Services Total Support solution is structured to reliably deliver up-time and contain technology spending. Using preventive maintenance, monitoring, and best-practice management methods to support your operation, as well as built-in hardware and software “refreshes”, Infradapt is able to offer this solution for a fixed fee. The result is predictable and reliable performance. Total Support service plans are available for InfraPremise solutions designed to our clients who prefer to retain all of their IT assets in-house and on-site; Total Support service plans are also available for our hybrid solutions to clients who wish to introduce cloud services at a measured pace while retaining a significant on-site infrastructure. ##### MANAGED SERVICE OFFERINGS ALL-INCLUSIVE SERVICE AND SUPPORT - 24/7/365 Helpdesk - Remote Support and Remote Assistance - On-site Support as Needed - Parts Replacement Services - State-Of-The-Art Trouble-Ticketing System - iPhone, Blackberry, Android and Windows Smartphone Support ##### PROACTIVE MAINTENANCE - 24/7/365 Monitoring and Alert System - Mission Critical Server Performance Alerts - Mission Critical Services Availability Alerts - Patch Management - Disk Clean-Ups ##### VIRTUAL CIO - Quarterly Technology Reviews and Future Proofing - Technology Consulting and Engineering - Project Management of On-Site Implementations - Proof of Concept / Lab Testing - Annual Telco Audits - Loaner Equipment - Training Facilities - Disaster Recovery Facilities ##### HASSLE-FREE VENDOR MANAGEMENT - Line Of Business Applications - Telecom and Internet Service Providers - Web Site Consultants/Companys - Copiers and Printers - Phone System Vendors ##### CYBER SECURITY MANAGEMENT - Desktop Anti-Virus Automatic Updates - Spyware, Botnets and Phishing Protection - E-Mail Virus and Spam Control - Web Content Filtering and Reporting - E-Mail Archiving and E-Mail Continuity - Firewall Management - Secure VPN Access Management ##### BACKUP AND DISASTER RECOVERY - Automatic Hourly Backups - Data Secured in Three Places - Automated Nightly Data Transfer Off-site - Backup Verification and Reporting - 24/7/365 Backup Failure Monitoring and Notification #### MITIGATE YOUR RISK, WITH INFRADAPT’S COMPREHENSIVE OFFERS In addition to traditional IT offers, Infradapt developed InfraCloud our Cloud-Based Fixed Rate offering and InfraPremise our Premise-Based Fixed Rate and comprehensive offers that include all hardware, software, and services to satisfy your specific needs. Unlike other companies that only broker or resell third party cloud services, Infradapt manages our own distributed cloud based infrastructure made available to all of our customers, in addition to third party public cloud services. The more Infradapt infrastructure services you use, the more you transfer the risk associated with IT to Infradapt. InfraCloud is fully protected with: Redundant Internet, Fire Suppression, Redundant Power, Redundant HVAC, Physical Security, Data Backup, Dust Control and much more. ##### INFRA CLOUD Fixed Rate Cloud-Based Offers ##### INFRA PREMISE Fixed Rate On-Premise Based Offers ##### MANAGED SERVICES Fixed Rate Total Support to Cloud, Premise or Hybrid Offers ## Procurement Programs ### PEPPM Canonical URL: https://www.infradapt.com/peppm/ #### PEPPM - TECHNOLOGY BIDDING AND PURCHASING PROGRAM FOR PRODUCTS AND #### SERVICES - What could we do to make the lives of our clients and administrators easier? - What would impact their financial budget, support their procurement processes, and stage our cost-effective Infrastructure solutions to become the one stop brand for the ever-changing technology landscape in the public sector? ##### INFRADAPT IS A PEPPM AUTHORIZED VENDOR FOR: - VOICE OVER IP [VOIP], PREMISES AND CLOUD PHONE SYSTEM SOLUTIONS - CLOUD MANAGED IT SERVICES AND SOLUTIONS #### WHAT DOES THIS MEAN FOR YOUR EDUCATIONAL/ LOCAL GOVERNMENT AGENCY? ##### Since the PEPPM purchasing contract has been already pre-vetted by ##### the PEPPM Cooperative, you can bypass the expensive and time ##### consuming RFP and bidding process and can purchase Infradapt’s ##### VoIP Telecommunications and Cloud Managed Services products with ##### confidence directly through the PEPPM market place! Your order ##### will then be filled by Infradapt’s dedicated PEPPM staff, and you ##### will be contacted to begin tailoring your solution’s deployment! ##### To better explain the concept behind Pennsylvania Education ##### Purchasing Program for Microcomputer’s (PEPPM) success at helping ##### educational organizations spend less money and time on the bidding ##### process, please refer to the next section about the history of the ##### Central Susquehanna Intermediate Unit’s cooperative purchasing ##### program initiative! WHAT IS PEPPM, ANYWAY? Originating in 1982, Pennsylvania Educational Purchasing Program for Microcomputers [PEPPM] is a nationwide cooperative contract created to assist government agencies and educational organizations fulfill their bidding requirements for procurement. The PEPPM program is designed to satisfy bid obligations for products such as: - Managed Cloud Services - Hardware and Software, such as servers and peripherals - Voice Over IP Systems - Wireless Infrastructure The PEPPM cooperative purchasing program is administrated by the Central Susquehanna Intermediate Unit (CSIU). Pennsylvania currently has 29 Intermediate Units that provide for various needs of school districts as defined geographically within the state of Pennsylvania. Typically, an intermediate unit, such as the Central Susquehanna Intermediate Unit, answers directly to the Pennsylvania State Department of Education. In doing so, they provide structure and organization around various aspects of their designated school districts’ infrastructure including: VoIP Telephony & E-911 Compliance standards, Wireless Solutions, Leased Fiber Services, E-Rate Consultation, and more! Taking on a more prominent role than most other Intermediate Units, the CSIU conducts PEPPM, and is therefore responsible for the technology services not only in their districts, but also in various charter schools, public schools, technical and vocational schools as well as other IU’s in Pennsylvania in addition to other government agencies. ##### WHO IS AN ELIGIBLE BUYER FOR PEPPM? Through PEPPM, the CSIU solicits bids from and awards contracts for new or updated technology on behalf of all eligible buyers in Pennsylvania and California. The CSIU defines eligible buyers for the state of Pennsylvania and California to be: - Universities and other four-year colleges - Public libraries - Non-public schools - Municipalities and other authorities - Joint powers authorities - Educational service agencies - County school districts - Community colleges - Other state and local government agencies - Other Pennsylvania intermediate units - Offices of education in each county In addition to the eligible pubic organizations listed above, PEPPM bidders in Pennsylvania, government services and education buyers in over 40 states use PEPPM contracts when it comes time to purchase new telephony solutions, hardware, cloud services or other technology for schools or agencies that they provide for PEPPM-Authorized Solutions. Through PEPPM, CSIU has worked with Infradapt to realize our efforts to provide education and government services buyers with a way to place orders, obtain quotes and seek pre-sale or post-sale on-site local and remote support, and most of all- receive not just hardware, but the guarantee that the solution will function for the life of its subscription. This is all done with one flat rate price. Unlimited Remote & On Site Support. and the Infradapt Guarantee. ##### WHAT IS THE INFRADAPT GUARANTEE? Since its inception, Infradapt has found a great success in providing our clients with tailored infrastructures that are optimized and fortified to be relevant in today’s ever-changing business landscape. Infradapt views each of our clients as a partner. Our commitment is a fixed monthly fee locked for the life of your agreement, specific SLAs documented in the Master Service Agreement (response, resolution, hardware replacement, credit-back when missed), and 24/7/365 access to remote and onsite support. With every piece of hardware unified into a solution, Infradapt is proud to say that it provides cost effective alternative to brands such as: - Mitel - Avaya - Amazon Cloud - Microsoft Azure - Cisco Through PEPPM, Infradapt works directly with the CSIU to provide educational and government buyers with access to our product line aimed at saving school district dollars while providing them with the most cost effective and flexible platforms on the market! All Tailored. All Deployed. All Maintained. All Guaranteed. All one Price. #### ADDITIONAL INFORMATION ON PEPPM ##### HOW DOES PEPPM BID PROCESS WORK? - There are three phases an educational or government buyer must go through when they want to place an order through the PEPPM bid process. The Research Phase The buyer does research on the product or services they are seeking to purchase. This research is best done through contacting an Infradapt PEPPM Sales specialist who will take the time to understand the needs of the organization, and help guide them through the pricing catalog made available through the PEPPM website and catalog store. The sales specialist will then provide the eligible entity with all quantity discounts, further product details, and a final quote with designated SKU’s and quantities. - The Purchase order Phase Once the consultation phase is complete, it is time to submit a purchase order. This can be done in one of three ways: - If the recommended assistance and quote were provided by Infradapt sales staff provides the buyer with the relevant documentation of the quote that has been issued against that vendor’s or re-seller’s contract with PEPPM. The buyer then faxes this information to PEPPM. - If they found their product and price information through the PEPPM website, they print out their purchase order and any quotes provided to them by vendors, and fax this information to PEPPM. - If the price and product information was found through Epylon eCommerce, the buyer can create their purchase order electronically through the Epylon eCommerce system. - The Ordering Phase During a business week, PEPPM / CSIU staff will check any purchase orders faxed to them in order to verify the price and product information are correct, and the purchase order complies with PEPPM’s contract standards – all within a 24 hour period. If all of these criteria are met, then PEPPM staff will place the purchase order on the Epylon eCommerce system on the customer’s behalf. - The Purchase Verification Phase After the ordering phase, Infradapt will receive an email or fax notification automatically. In the case of faxes, any attached paper quotes are added to the Epylon purchase order, this consists of a copy of the fax itself. Buyers can log into their Epylon eCommerce accounts to check the status of their order. - The Vendor Notification Phase Infradapt also receives a notification of the purchase order in our Epylon eCommerce account. In addition to the advantages of the PEPPM bid system mentioned above, others include more electronic orders being directed to Infradapt and an easier transition from traditional order processing methods, such as faxes, to the eCommerce system. ##### WHO CAN BENEFIT? - There are a numerous amount of institutions that can utilize PEPPM to order their technology infrastructure services. While the core program was originally educational institutions such as public schools and universities, which can use the PEPPM bid system as an affordable way to provide their students with the technology infrastructure that they need to complete their studies, such as cloud services, software, hardware and printer ink. Other institutions that can benefit include state government, local government and other institutions that serve the public, such as libraries. Out of the three, libraries in particular benefit from the PEPPM bid program the most. Much like educational institutions, libraries can use the PEPPM bid system as a way to satisfy the technology needs of the people who come through their doors. The main benefit of using PEPPM is the vendor agreements that require PEPPM-affiliated vendors to provide their best local education agency (LEA) pricing, ensuring the buyer will get the lowest prices possible. ##### ADDITIONAL BENEFITS OF USING PEPPM - There are a number of benefits for education and government buyers that choose to purchase their technology through the PEPPM order system, including: Order tracking: Because orders are tracked through the Epylon eCommerce system, they leave an electronic trail and can be traced in case any orders end up lost. - Bids protected by an electronic archive: All orders are stored on the Epylon eCommerce system, allowing buyers to take advantage of the data protection technology Epylon offers, which includes an extensive backup. - Orders reported back to the buyer: The PEPPM program provides a report of all purchases made during the year to date on a quarterly basis - all orders, including fax and eCommerce orders, are tracked on the buyer’s account. #### WHY CHOOSE INFRADAPT? Infradapt’s engineering team has been widely recognized as leaders in the converged networking and communications field. Collectively responsible for hundreds of telephony projects and VoIP implementations, the Infradapt team has the experience to make converged networking work for your organization. After years of experience selling and deploying proprietary telephony solutions from Avaya, Cisco and Mitel, Infradapt moved into more open telephony architectures, due to the lack of flexibility of the proprietary solutions available at the time. Infradapt is an early adopter of VoIP and Open-Source Telephony platforms. Our first Asterisk “The Open-Source PBX” implementations date back to 2002. We have already deployed more than 20,000 telephony endpoints and we support client locations spreading through and 12 different states PA, NJ, DE, IL, FL, CA, TX, OH, AL, OR, LA, VA; Washington, DC as well as international locations in Canada and South America. ##### COMPREHENSIVE ASSESSMENT & EVALUATION Infradapt performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs. ##### EXPAND YOUR EFFICIENCY We deliver multi-site expertise, SIP trunking, Unified Communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise. ##### LEGACY MIGRATION & INTEGRATION Infradapt has extensive experience assisting its customers to make the move outside of restrictive legacy platforms and gracefully extend the capabilities of such platforms. Whether seeking a “ no downtime ” migration path or simply to enable remote access to an older system, Infradapt can deliver quickly and reliably. Infradapt brings to the table extensive expertise on new and legacy telephony architectures, ensuring a seamless transition away from legacy systems or integration with legacy systems due to industry specific requirements. #### INFRADAPT HOSTED PBX – TURN-KEY HOSTED PBX PLATFORM Leveraging on our team’s extensive experience assisting global enterprises deploy IP Telephony environments, Infradapt deployed our first Hosted PBX Platform in 2006, using a combination of open-source and proprietary components. Available as a one-stop communications turn-key solution, Infradapt offers a total communication hosted infrastructure solution for businesses. The Turn-Key Business Platform includes phone service, backup-phone service, manages services and integrated unified e-mail service. - HOSTED PBX Asterisk is the most widely used Open Source PBX software in the world surpassing the number of installations of traditional vendors of proprietary IP Telephony like Cisco, Nortel and Avaya. LAMP (Linux, Apache, MySQL, Php, Perl, Python) is the open source base for many world class web enabled applications. Distributions: RedHat Enterprise Server; CentOS Linux Server; Ubuntu Server; FreeBSD; many more… ##### FEATURES INCLUDED WITH OUR HOSTED PBX OFFERING CALL FEATURES ##### (1-36) - ADSI On-Screen Menu System - Alarm Receiver - Append Message - Authentication - Automated Attendant - Blacklists - Blind Transfer - Call Detail Records - Call Forward on Busy - Call Forward on No Answer - Call Forward Variable - Call Monitoring - Call Parking - Call Queuing - Call Recording - Call Retrieval - Call Routing (DID & ANI) - Call Snooping - Call Transfer - Call Waiting - Caller ID - Caller ID Blocking - Caller ID on Call Waiting - Calling Cards - Conference Bridging - Database Store / Retrieve - Database Integration - Dial by Name - Direct Inward System Access - Distinctive Ring - Distributed Universal Number Discovery (DUNDi™) - Do Not Disturb - E911 - ENUM - Fax Transmit and Receive ##### CALL FEATURES (37-71) - Flexible Extension Logic - Interactive Directory Listing - Interactive Voice Response (IVR) - Local and Remote Call Agents - Macros - Music On Hold - Music On Transfer Flexible Mp3-based System - Random or Linear Play - Volume Control - Privacy - Open Settlement Protocol (OSP) - Overhead Paging - Protocol Conversion - Remote Call Pickup - Remote Office Support - Roaming Extensions - Route by Caller ID - SMS Messaging - Spell / Say - Streaming Hold Music - Supervised Transfer - Talk Detection - Text-to-Speech (via Festival) - Three-way Calling - Time and Date - Transcoding - Trunking - VoIP Gateways - Voicemail: Visual Indicator for Message Waiting - Stutter Dialtone for Message Waiting - Voicemail to email - Voicemail Groups - Web Voicemail Interface - Zapateller ##### COMPUTER-TELEPHONY INTEGRATION - Asterisk Gateway Interface (AGI) - Asterisk Manager Interface (AMI) - Asterisk REST Interface (ARI) - Outbound Call Spooling ##### SCALABILITY - TDMoE (Time Division Multiplex over Ethernet) - Allows direct connection of Asterisk PBX - Zero latency - Uses commodity Ethernet hardware - Voice-over IP - Allows for integration of physically separate installations - Uses commonly deployed data connections - Allows a unified dialplan across multiple offices ##### CODECS - ADPCM - CELT (pass through) - G.711 (A-Law & μ-Law) - G.719 (pass through) - G.722 - G.722.1 licensed from Polycom® - G.722.1 Annex C licensed from Polycom® - G.723.1 (pass through) - G.726 - G.729a - GSM - iLBC - Linear - LPC-10 - Speex - SILK ##### VOIP PROTOCOLS - Google Talk - H.323 - IAX™ (Inter-Asterisk eXchange) - Jingle/XMPP - MGCP (Media Gateway Control Protocol - SCCP (Cisco® Skinny®) - SIP (Session Initiation Protocol) - UNIStim ##### TRADITIONAL TELEPHONY PROTOCOLS - E&M - E&M Wink - Feature Group D - FXS - FXO - GR-303 - Loopstart - Groundstart - Kewlstart - MF and DTMF support - Robbed-bit Signaling (RBS) Types - MFC-R2 ##### ISDN PROTOCOLS - AT&T 4ESS - EuroISDN PRI and BRI - Lucent 5ESS - National ISDN 1 - National ISDN 2 - NFAS - Nortel DMS100 - Q.SIG ##### SPEECH - Cepstral TTS - Lumenvox ASR ##### INFRADAPT HOSTED PBX BENEFITS - Fixed Fee – No Capital Investment - Quick Provisioning System - Dedicated PBX Environment - Custom Integration with Existing Infrastructure - Video Conferencing Capable - Choice of Polycom, Cisco or Digium phone sets - Free Inter-company Calling Between Locations - Unlimited Calling (USA, lower 48) - Competitive International Calling Plans - Periodic IP Phone Software Upgrades - Easy Web Administration - 24/7/365 Monitoring and Alert System - 24/7/365 Helpdesk - Helpdesk Calls Answered in Less than 1 Minute - HD Voice (High-Definition) - Mobility Capabilities for On-The-Go Employees - Self-Serve User Management and Control - Quality of Service Monitoring - Documented SLAs with credit-back when missed - Business Continuity Capabilities - Redundant High-Bandwidth - Data Bunker Facility - Redundant Power Generation - Tier-1 Redundant Datacenter Facilities - No Charge for Maintenance, Upgrades or Licenses - Global DID Number – One Number to Make and Receive Calls From Any Device, Any Location - Call Routing, Voicemail, Hosted PBX Mobility, Virtual Presence for Mobile Workforce - Business Continuity on Every DID for Disaster Recovery and Re-Routing in Real-Time - Classes of Service and Executive Feature Sets - Simultaneous Ringing - Receptionist Soft Console - Call Queuing and Light Call Center Capabilities - Integrated Messaging, Voicemail to Email - Full Call Center Capabilities – Available - Periodic IP Phone Hardware Upgrades – Available - Unified Communications Applications Integration – Available - Integration with Microsoft Office Integration – Available - Integration with Skype for Business – Available - Integration with Line of Business Applications – Available - Integrated Outlook or Internet Explorer Toolbar, with Click to Dial and Call Control – Available #### INFRADAPT HOSTED PBX ADDITIONAL INCLUDED MANAGED TELECOM BENEFITS ##### ALL-INCLUSIVE SERVICE AND SUPPORT - Remote Support and Remote Assistance - On-site Support as Needed - Parts Replacement Services - State-Of-The-Art Trouble-Ticketing System - iPhone, Blackberry, Android and Windows Smartphone Support ##### PROACTIVE MAINTENANCE - Mission Critical Server Performance Alerts - Mission Critical Services Availability Alerts - Patch Management - Disk Clean-Ups ##### VIRTUAL CIO - Quarterly Technology Reviews and Future Proofing - Technology Consulting and Engineering - Project Management of On-Site Implementations - Proof of Concept / Lab Testing - Annual Telco Audits - Loaner Equipment - Training Facilities - Disaster Recovery Facilities ##### HASSLE-FREE VENDOR MANAGEMENT - Line Of Business Applications - Telecom and Internet Service Providers - Web Site Consultants/Companys - Copiers and Printers - Phone System Vendors ##### CYBER SECURITY MANAGEMENT - Desktop Anti-Virus Automatic Updates - Spyware, Botnets and Phishing Protection - E-Mail Virus and Spam Control - Web Content Filtering and Reporting - E-Mail Archiving and E-Mail Continuity - Firewall Management - Secure VPN Access Management ##### BACKUP AND DISASTER RECOVERY - Automatic Hourly Backups - Data Secured in Three Places - Automated Nightly Data Transfer Off-site - Backup Verification and Reporting - 24/7/365 Backup Failure Monitoring and Notification ##### ADDITIONAL BENEFITS COMPREHENSIVE ASSESSMENT & EVALUATION - InfraPremise performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs. ##### CONSISTENT PROJECT MANAGEMENT & IMPLEMENTATION - As part of any deployment, Infradapt’s project management team makes sure things go smoothly. A dedicated project manager will be assigned to your project to coordinate logistics, manage schedules, and keep everyone in sync. ##### FULL LIFE-CYCLE SUPPORT - Infradapt’s 24-hour helpdesk is always available to support your network, computer, and telephony needs. Whether responding to a basic configuration question or a carrier outage, our front-line engineers will work with you to diagnose your problem and work with you from start to finish, ensuring rapid resolution. Periodic strategic consulting to review the effectiveness of your platform and operations will ensure that your organization continues to have the most efficient and cost-effective solution in place. Our relationship is an ongoing commitment to ensure capabilities meet requirements at the correct price point. ##### THE RIGHT PARTNER FOR YOUR PROJECT - Whether you are expanding and opening a new site or confronting the limitations of an aging voice or data platform, Infradapt can implement your InfraPremise project from start to finish – evaluating system requirements, building a business case, and ultimately installing and supporting your ideal environment. ##### SMOOTH DEPLOYMENT - The goal of any migration or initial roll-out is a smooth transition with the least amount of business disruption possible. InfraPremise assigns an experienced project management team that has coordinated solution implementations in industries as diverse as aerospace, healthcare, manufacturing, retail, and financial services. From integrating with a legacy platform, to porting numbers between carriers, even migrating departments in phases, Infradapt has the experience to deliver on-time and on-budget. Our clients have confidence because we have done it before. ##### FEATURES YOU CAN USE - Most organizations deploying a new PBX only enable just enough features to mimic a previous system, missing a valuable opportunity. As part of a PBX deployment, InfraPremise will work with you to develop a plan to activate the most appropriate features for your organization and then conduct user, supervisor, or administrator training as needed. The goal is to ensure you achieve the maximum organizational benefit, including productivity enhancements. We operate in a similar fashion with regard to hardware and software, rigorously reviewing requirements and achieving the most cost-effective deployment of resources to meet both current and anticipated needs. ##### THE CONFIDENCE OF CONTINUITY - Ultimately, every site will experience some form of power or telecommunications service disruption to the point where callers will be unable to reach their system. In many cases, no cost to low-cost options are available from your carrier that will allow service to be redirected around such an outage. Additionally, Infradapt can even offer an optional business continuity service from its cloud voice platform that can sustain your organization through an extended site emergency or outage. ##### REALIZING ROI - Infradapt analyses many factors when completing a project Return on Investment (ROI) study for an organization. Beyond the basic equipment replacement ROI, maintenance cost reduction, lease buyout or replacement advantage, etc. Infradapt also looks at how current and proposed infrastructure is being consumed. Phone and Internet costs are reviewed, carrier traffic studies are performed, and ultimately the most cost-effective solution is proposed for your organization. In many cases follow-up (and ongoing) post-implementation consumption studies can be performed to make sure your organization is not overspending on data and telecommunications hardware and software or underestimating demand and missing opportunities. ##### HAAS / LEASING / FINANCING AVAILABLE - Infradapt will work with your preferred lender should you wish to finance your infrastructure investment. Additionally, we have already qualified several of the industry’s top financial services firms to offer turn-key equipment financing for our solutions. In most cases, an offer from one of these firms can even be included with a proposal or price quotation. Ask an Infradapt solutions specialist for more information about taking advantage of these offers. ##### COMPREHENSIVE PROFESSIONAL SUPPORT & SERVICES - Infradapt offers a full range of professional services including a 24/7 helpdesk and monitoring service to help support your critical operations. Whether the need is application integration, on-screen scripting, custom report design, or emergency operations support, Infradapt can help you maximize your contact center investments.