Presence OpenGate

Why Presence?

Leveraving the power of Asterisk, the open-source PBX, Presence has taken its mature contact center platform to another level of flexibility and cost-effectiveness. Far different than other vendors leveraging open-source software, Presence OpenGate is a robust, reliable, and scalable solution that offers the full feature set that real contact centers demand.

A Modular Approach

Presence offers a full range of contact center interaction mediums, ranging from inbound ACD and outbound predictive to web-based chat and new social media integration.

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As one of the most cost-effective solutions on the market, Presence is available in modules that can be easily added to meet your growing business needs.

• Voice Inbound
• Voice Outbound
• Scripting
• Intelligent Routing
• IVR
• Robo-Dialer
• Reporting / Analytics
• Messaging & Internet
• Social Media
• Recording (Screen and Audio)

Hosted Presence Contact Center Solution

Infradapt offers the power of Presence OpenGate on-demand from its resilient cloud hosting platform. Whether you're looking for a fully-outsourced solution including telecommunications services or a hybrid model where you leverage existing in-house equipment, Infradapt can help!

A hosted solution offers many advantages over on-premises equipment, including built-in redundancy and expertise, reduced initial investment, faster go-live, and other benefits.

• Low Cost
• Full Functionality
• Built-In Redundancy
• Secure Network Transport
• Full Telecommunications Services Suite
• High-Bandwidth Colocation Facilities

   » Explore Infradapt's Cloud Communications solutions.

24-Hour Support

Infradapt offers full 24-hour help desk and operations support by phone or e-mail so you'll never have to worry about where to get help when you need it.