Outsourced IT for Businesses


Solutions

Unleash Your Organization’s True Potential.

Aging computers and networks hold back productivity and creativity, which prevents employees from meeting their goals.

InfraPremise provides a managed approach to premise-based data and communication infrastructure – eliminating unpredictable budget swings and unexpected expenses. At the same time, PCs and laptops, as well as all ancillary services such as repairs and even helpdesk support can be upgraded and future-proofed.

The result is an organization that is not held back by the limitations of technology but rather empowered by collaboration and unlimited access that unleashes creativity and productivity.

Offerings

We offer Co-Managed and Fully-Managed alternatives to InfraPremise.

Co-Managed (CM-InfraPremise) is Infradapt’s closest offer to traditional IT hardware and software purchases. The main difference is the additional benefit that every 4 years Infradapt replaces all the purchased hardware and software.

Fully-Managed (FM-InfraPremise) is a premise based collection of hardware and software solutions fully managed by Infradapt from server configuration to helpdesk calls.

InfraPremise Benefits

  • Fixed Fee – Fixed Rate IT – No Capital Investment
  • Custom Integration with Existing Infrastructure – Included
  • Regular Hardware Replacement and Software Upgrades – Included
  • Complete Control – Included
  • 24x7x365 Monitoring and Alert System – Included
  • 24x7x365 Helpdesk – Included
  • E-Mail, DNS and Web Hosting Services – Included
  • E-Mail Virus and Spam Control – Included
  • Video Conferencing Capable Cloud PBX Telephony System – Available
  • Unlimited Calling to the United States – Available
  • State-Of-The-Art Trouble-Ticketing System – Available for SM-InfraPremise – Included with FM-InfraPremise
  • Total Support – Available for SM-InfraPremise – Included with FM-InfraPremise
  • Complete Network Administration – Available for SM-InfraPremise – Included with FM-InfraPremise
  • Proactive Maintenance – Available for SM-InfraPremise – Included with FM-InfraPremise
  • Backups and Disaster Recovery – Available for SM-InfraPremise – Included with FM-InfraPremise
  • Secure VPN Access for Remote Users – Available for SM-InfraPremise – Included with FM-InfraPremise

InfraPremise allows you to command data with tools that produce solutions and frees you from ever having to worry about maintaining them or upgrading them as standards change. We ensure that our clients stay current with every evolution and each new advance.

Featured Software and Applications

  • Microsoft Office, Exchange, E-Mail and Skype for Business
  • Microsoft Windows Server and SQL Server
  • Microsoft Windows VDI as Pooled Desktops, Personal Desktops, and Remote Desktop Sessions (formerly Terminal Services)
  • Full-Featured PBX with Digium or Polycom Telephones and Video Conference
  • Line of Business Applications

Infradapt is a Microsoft, Dell, Digium, Polycom, Adtran, Cisco, VMware and Presence Technologies Partner and Solution Provider. All partner products and solutions are available to our customers in and Fixed Rate monthly model.
Please consult an Infradapt Solution Specialist for any specific product needs.

Learn More

Contact an Infradapt Solutions Specialist online or call 1-800-394-2301 to explore how InfraPremise can optimize your data and communications infrastructure and maximize your company’s productivity.

InfraPremise 1, 2, 3 – Performance & Cloud Preparedness.

InfraPremise lets you improve performance and security for your premise-based assets and also creates an optional and flexible pathway to cloud migration should you want to consider the possibility at some point in the future.

Your assets, including data and software, remain where they are as long as you want, but the groundwork is laid to achieve increased business continuity and disaster recovery while you evaluate the appropriateness of possible cloud migration.

While Infradapt serves your current premise-based IT operational needs we offer fixed price, predictable expenses, as well as improved infrastructure performance and features.

 

Normalization & Virtualization

  • We normalize your environment in preparation for virtualization.
  • We monitor your environment in preparation for virtualization.
  • We advise on licensing pitfalls and licensing requirements.
  • We virtualize your environment in anticipation of possible future migration.

You keep your environment virtualized on Level 1 for as long as you deem appropriate. When you are ready to move to the next level, to improve business continuity and disaster recovery, Infradapt will be ready to help you get there and your data will be ready for reliable virtual backup.

Replication & Business Continuity

  • We replicate your data to the cloud purely for back-up and disaster recovery. You are now half way into the cloud but continue to operate without actually relying on the cloud for operations.
  • We monitor and maintain your replicated cloud environment to preserve its integrity and accuracy.
  • We advise on Disaster Recovery and Business Continuity strategies, requirements, and pitfalls.

You can choose to keep your replicated cloud workloads on Level 2 for as long as you want and reap the benefits of quick Disaster Recovery and Business Continuity. When you are ready to move to the next level, Infradapt will take you to Level 3.

Full-Service IaaS Private Cloud

  • We prepare your own Private Cloud and offer all the physical environment, hardware, software and bandwidth resources necessary to run your workloads from the cloud.
  • We monitor and maintain your Private Cloud environment.
  • We advise and take responsibility for the entire Full-Service IaaS Private Cloud. We advise on best practices requirements and common pitfalls.
  • We offer a 24x7 Helpdesk to assist your users with getting the most out of your Cloud environment.

Optimize your Organizations Productivity

InfraPremise can equip you with the latest computer, networking, and communications equipment for less than it costs to maintain your aging infrastructure. From initial network assessments and application integration, to fully-managed deployment and maintenance, InfraPremise has the capability to deliver on the promise of improved system capability and integrity, operational efficiency, and infrastructure security. Infradapt deploys equipment from leaders including full featured Polycom IP telephones.

We deliver multi-site expertise, SIP trunking for unified communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise.

Premise-Based Small- and Medium-Sized Business Specific Offerings

Turn-Key Small Business Platform, all you need Voice, Data and Managed Services.

Available as a one-stop turn-key solution, Infradapt offers a total infrastructure solution for small business. From file storage, virtual desktops, and Microsoft Office, the Turn-Key Small Business Platform also includes e-mail and phone service.

  • Microsoft Office, Exchange, E-Mail and Skype for Business
  • Microsoft Windows Server and SQL Server
  • Microsoft Windows VDI as Pooled Desktops, Personal Desktops, and Remote Desktop Sessions (formerly Terminal Services)
  • Full-Featured PBX with Digium or Polycom Telephones and Video Conference
  • Line of Business Applications
  • Phone System (Digium Switchvox)
  • Firewall & Security
  • Branch Connectivity Expansion via VPN
Microsoft Windows Digium Switchvox

We migrate your environment from a premise-based situation to a cloud-based environment and run your workloads in the cloud if you want, when you want. Whether your workload is voice, data or both, we have the experience and the expertise to make the transition seamless and as easy as 1, 2, 3.

Learn more about Turn-Key Small Business Platform.

Infradapt is a Microsoft, Dell, Digium, Polycom, Adtran, Cisco, VMware and Presence Technologies Partner and Solution Provider. All partner products and solutions are available to our customers in and Fixed Rate monthly model.
Please consult an Infradapt Solutions Specialist for any specific product needs.

Small Office and Home Office (SoHo) PBX Solutions

Ideal for Small Office and Home Office (SoHo) applications, Infradapt's affordable, hosted VoIP telephone system solution offers all the features, customization, and flexibility of an enterprise VoIP system. Choose from a variety of phone sets, calling plans—including an unlimited* domestic and/or international options—and advanced features.

  • Music on Hold
  • Voicemail
  • Call Transfer
  • Hunting and Ring Groups
  • Call Recording
  • Call Monitoring
  • Detailed Reporting
Digium Switchvox

 

Premise Based Small- and Medium-Sized Business Offerings Benefits

  • Fixed Fee - Fixed Rate IT
  • Regular Hardware Replacement and Software Upgrades - Included
  • Managed Services - Fixed Rate Total Support to Cloud, Premise or Hybrid Offers
  • Video Conferencing Capable IP PBX Telephony Systems - Available
  • SIP Trunking with Unlimited Calling Plans - Included
  • Redundant Internet Connectivity - Internet High Availability - Included
  • E-Mail, DNS and Web Hosting Services - Included
  • E-Mail Virus and Spam Control - Included
  • 24x7x365 Monitoring and Alert System - Included
  • 24x7x365 Helpdesk - Included
  • State-Of-The-Art Trouble-Ticketing System - Included
  • Secure VPN Access for Remote Users - Included
  • Proactive Maintenance - Included
  • Backups and Disaster Recovery - Included
  • Complete Network Administration - Included
  • Complete Control over Servers - Included

Call Center – Predictive Dialer / Trunking

Improve sales force productivity and deliver top-line business value with hosted predictive dialing and CRM integration. Infradapt offers a fully-managed predictive dialing and intelligent call routing platform as an enhancement to its telephony backbone.

  • Skill-based routing ensures the most capable agent takes each call
  • Live agent performance monitoring allows tracking agents by group, team, or individually
  • Live call monitoring and reporting allows supervisors and quality assurance staff to manage more effectively
  • Real-time campaign and list controls allow supervisors to stop and start campaigns at a moment's notice

Contact Center Platform / SaaS

(Click to Zoom)

Infradapt offers a full range of contact center solutions—from Asterisk and Switchvox to Presence OpenGate—on-demand from its resilient cloud hosting platform. Whether you're looking for a fully outsourced solution including telecommunications services or a hybrid model where you leverage existing in-house equipment, Infradapt can help you make an informed decision and quickly get you started.

A hosted solution offers many advantages over on-premise equipment, including built-in redundancy and expertise, reduced initial investment, faster go-live, and other benefits.

  • Low Cost
  • Full Functionality
  • Built-In Redundancy
  • Secure Network Transport
  • Full Telecommunications Services Suite
  • High-Bandwidth Co-location Facilities

24/7/365 Service and Support

Infradapt's hosted platform solutions are monitored for high-availability 24/7 and designed to be highly resilient. All hosted solutions include full access to Infradapt's 24-hour help desk and operations center so you will never have to worry about where to get help when you need it.

Managed Services For Small Business- On Premise, Hybrid, or Cloud

Infradapt's Managed Services Total Support solution is structured to reliably deliver up-time and contain technology spending. Using preventive maintenance, monitoring, and best-practice management methods to support your operation, as well as built-in hardware and software "refreshes", Infradapt is able to offer this solution for a fixed fee.

The result is predictable and reliable performance. Managed Services Total Support service plans are available for InfraPremise solutions designed to our clients who prefer to retain all of their IT assets in-house and on-site; Managed Services Total Support service plans are also available for our hybrid solutions to clients who wish to introduce cloud services at a measured pace while retaining a significant on-site infrastructure.

All-Inclusive Service and Support

  • 24x7x365 Helpdesk
  • Remote Support and Remote Assistance
  • On-site Support as Needed
  • Parts Replacement Services
  • State-Of-The-Art Troble-Ticketing System
  • iPhone, Blackberry, Android and Windows Smartphone Support

Proactive Maintenance

  • 24x7x365 Monitoring and Alert System
  • Mission Critical Server Performance Alerts
  • Mission Critical Services Availability Alerts
  • Patch Management
  • Disk Clean-Ups

Hassle Free Vendor Management

  • Line Of Business Applications
  • Telecom and Internet Service Providers
  • Web Site Consultants/Companys
  • Copiers and Printers
  • Phone System Vendors

Virtual CIO

  • Quarterly Technology Reviews and Future Proofing
  • Technology Consulting and Engineering
  • Project Management of On-Site Implementations
  • Proof of Concept / Lab Testing
  • Anual Telco Audits
  • Loaner Equipment
  • Training Facilities
  • Disaster Recovery Facilities

Edge Security Management

  • Desktop Anti-Virus Automatic Updates
  • Spyware, Botnets and Phishing Protection
  • E-Mail Virus and Spam Control
  • Web Content Filtering and Reporting
  • E-Mail Archiving and E-Mail Continuity
  • Firewall Management
  • Secure VPN Access Management

Backup and Disaster Recovery

  • Automatic Hourly Backups
  • Data Secured in Three Places
  • Automated Nightly Data Tranfer Off-site
  • Backup Verification and Reporting
  • 24x7x365 Backup Failure Monitoring and Notification

Comprehensive Assessment & Evaluation

Infradapt performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization's needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs.

Consistent Project Management & Implementation

As part of any deployment, Infradapt's project management team makes sure things go smoothly. A dedicated project manager will be assigned to your project to coordinate logistics, manage schedules, and keep everyone in sync.

Full Life-Cycle Support

Infradapt's 24-hour helpdesk is always available to support your network, computer, and telephony needs. Whether responding to a basic configuration question or a carrier outage, our front-line engineers will work with you to diagnose your problem and work with you from start to finish, ensuring rapid resolution. Periodic strategic consulting to review the effectiveness of your platform and operations will ensure that your organization continues to have the most efficient and cost-effective solution in place. Our relationship is an ongoing commitment to ensure capabilities meet requirements at the correct price point.

The Right Partner For Your Project

Whether you are expanding and opening a new site or confronting the limitations of an aging voice or data platform, Infradapt can implement your InfraPremise project from start to finish - evaluating system requirements, building a business case, and ultimately installing and supporting your ideal environment.

Smooth Deployment

The goal of any migration or initial roll-out is a smooth transition and the least business disruption possible. Infradapt assigns an experienced project management team that has coordinated solution implementations in industries as diverse as aerospace, healthcare, manufacturing, retail, and financial services. From integrating with a legacy platform, to porting numbers between carriers, even migrating departments in phases, Infradapt has the experience to deliver on-time and on-budget. Our clients have confidence because we've done it before.

Features You Can Use

Most organizations deploying a new PBX only enable just enough features to mimic a previous system, missing a valuable opportunity. As part of a PBX deployment, Infradapt will work with you to develop a plan to activate the most appropriate features for your organization and then conduct user, supervisor, or administrator training as needed. The goal is to ensure you achieve the maximum organizational benefit, including productivity enhancements. We operate in a similar fashion with regard to hardware and software, rigorously reviewing requirements and achieving the most cost-effective deployment of resources to meet both current and anticipated needs.

The Confidence of Continuity

Ultimately, every site will experience some form of power or telecommunications service disruption to the point where callers will be unable to reach their system. In many cases, low-cost or no-cost options are available from your carrier that will allow service to be redirected around such an outage. Additionally, Infradapt can even offer an optional business continuity service from its cloud voice platform that can sustain your organization through an extended site emergency or outage.

Realizing ROI

Infradapt analyses many factors when completing a project ROI study for an organization. Beyond the basic equipment replacement ROI maintenance cost reduction, lease buyout or replacement advantage, etc. Infradapt also looks at how current and proposed infrastructure is being consumed. Phone and Internet costs are reviewed, carrier traffic studies are performed, and ultimately the most cost-effective solution is proposed for your organization. In many cases follow-up (and ongoing) post-implementation consumption studies can be performed to make sure your organization isn't overspending on data and telecommunications hardware and software or underestimating demand and missing opportunities.

Leasing / Financing Available

Infradapt will work with your preferred lender should you wish to finance your infrastructure investment. Additionally, we have already qualified several of the industry's top financial services firms to offer turn-key equipment financing for our solutions. In most cases, an offer from one of these firms can even be included with a proposal or price quotation. Ask an Infradapt solutions specialist for more information about taking advantage of these offers.

Optimizing Existing Contact Centers Performance

Infradapt has extensive contact center deployment and operations expertise ranging from stand-alone applications to integrated multi-interaction suites. From design, through deployment, and ongoing support, we can help your organization achieve its communications needs.

(Click to Zoom)

  • Inbound and Outbound
  • Stand-alone dialers (Predictive, Preview, etc.)
  • Stand-alone IVR / ACD Solutions
  • Robo-Call Platforms
  • Departmental Solutions (Adjunct to existing PBX)
  • Comprehensive Enterprise Platforms
  • Hosted Services Solutions (SaaS)

Improve Customer Interaction (and Profit)

Even if your organization is small, improving customer call experiences can improve the bottom line. Keeping existing customers content is significantly more cost-effective than finding their replacements. By analyzing customer interactions with your platform, abandonment rates, hold times, and other data, Infradapt can help you reduce or eliminate frustration points and deliver a better experience.

Analytics / Custom Reporting

Appropriate and timely reporting tools are essential to the success of any contact center platform. Infradapt can work with your operations team to define key performance indicators and adapt built-in reports to your organization's needs. Additionally, custom analytics solutions including cross-platform reporting engines (Crystal Reports and JasperReports) are available to make sure all actionable information is captured and presented in the most effective manner possible.

Comprehensive Professional Support & Services

Infradapt offers a full range of professional services including a 24/7 helpdesk and monitoring service to help support your critical operations. Whether the need is application integration, on-screen scripting, custom report design or emergency operations support, Infradapt can help you maximize your contact center investments.
(Click to Zoom)

Expand Your Enterprise's Efficiency

InfraPremise can equip you with the latest computer, networking, and communications equipment for less than it costs to maintain your aging infrastructure. From initial network assessments, application integration, to fully-managed deployment and maintenance, InfraPremise has the capability to deliver on the promise of improved system capability and integrity, operational efficiency, and infrastructure security. Infradapt deploys equipment from leaders including full featured Polycom IP telephones.

We deliver multi-site expertise, SIP trunking for unified communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise.

Comprehensive Assessment & Evaluation

Infradapt performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization's needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs.

Consistent Project Management & Implementation

As part of any deployment, Infradapt's project management team makes sure things go smoothly. A dedicated project manager will be assigned to your project to coordinate logistics, manage schedules, and keep everyone in sync.

Full Life-Cycle Support

Infradapt's 24-hour helpdesk is always available to support your network, computer, and telephony needs. Whether responding to a basic configuration question or a carrier outage, our front-line engineers will work with you to diagnose your problem and work with you from start to finish, ensuring rapid resolution. Periodic strategic consulting to review the effectiveness of your platform and operations will ensure that your organization continues to have the most efficient and cost-effective solution in place. Our relationship is an ongoing commitment to ensure capabilities meet requirements at the correct price point.

The Right Partner for Your Project

Whether you are expanding and opening a new site or confronting the limitations of an aging voice or data platform, Infradapt can implement your InfraPremise project from start to finish—evaluating system requirements, building a business case, and ultimately installing and supporting your ideal environment.

Smooth Deployment

The goal of any migration or initial roll-out is a smooth transition and the least business disruption possible. Infradapt assigns an experienced project management team that has coordinated solution implementations in industries as diverse as aerospace, healthcare, manufacturing, retail, and financial services. From integrating with a legacy platform, to porting numbers between carriers, even migrating departments in phases, Infradapt has the experience to deliver on-time and on-budget. Our clients have confidence because we've done it before.

Features You Can Use

Most organizations deploying a new PBX only enable just enough features to mimic a previous system, missing a valuable opportunity. As part of a PBX deployment, Infradapt will work with you to develop a plan to activate the most appropriate features for your organization and then conduct user, supervisor, or administrator training as needed. The goal is to ensure you achieve the maximum organizational benefit, including productivity enhancements. We operate in a similar fashion with regard to hardware and software, rigorously reviewing requirements and achieving the most cost-effective deployment of resources to meet both current and anticipated needs.

The Confidence of Continuity

Ultimately, every site will experience some form of power or telecommunications service disruption to the point where callers will be unable to reach their system. In many cases, low-cost or no-cost options are available from your carrier that will allow service to be redirected around such an outage. Additionally, Infradapt can even offer an optional business continuity service from its cloud voice platform that can sustain your organization through an extended site emergency or outage.

Realizing ROI

Infradapt analyses many factors when completing a project ROI study for an organization. Beyond the basic equipment replacement ROI—maintenance cost reduction, lease buyout or replacement advantage, etc.—Infradapt also looks at how current and proposed infrastructure is being consumed. Phone and Internet costs are reviewed, carrier traffic studies are performed, and ultimately the most cost-effective solution is proposed for your organization. In many cases follow-up (and ongoing) post-implementation consumption studies can be performed to make sure your organization isn't overspending on data and telecommunications hardware and software or underestimating demand and missing opportunities.

Leasing / Financing Available

Infradapt will work with your preferred lender should you wish to finance your infrastructure investment. Additionally, we have already qualified several of the industry's top financial services firms to offer turn-key equipment financing for our solutions. In most cases, an offer from one of these firms can even be included with a proposal or price quotation. Ask an Infradapt solutions specialist for more information about taking advantage of these offers.

Optimizing Contact Centers Performance

Infradapt has extensive contact center deployment and operations expertise ranging from stand-alone applications to integrated multi-interaction suites. From design, through deployment, and ongoing support, we can help your organization achieve its communications needs.

(Click to Zoom)

  • Inbound and Outbound
  • Stand-alone dialers (Predictive, Preview, etc.)
  • Stand-alone IVR / ACD Solutions
  • Robo-Call Platforms
  • Departmental Solutions (Adjunct to existing PBX)
  • Comprehensive Enterprise Platforms
  • Hosted Services Solutions (SaaS)

Even if your organization is small, improving customer call experiences can improve the bottom line. Keeping existing customers content is significantly more cost-effective than finding their replacements. By analyzing customer interactions with your platform, abandonment rates, hold times, and other data, Infradapt can help you reduce or eliminate frustration points and deliver a better experience.

Analytics / Custom Reporting

Appropriate and timely reporting tools are essential to the success of any contact center platform. Infradapt can work with your operations team to define key performance indicators and adapt built-in reports to your organization's needs. Additionally, custom analytics solutions including cross-platform reporting engines (Crystal Reports and JasperReports) are available to make sure all actionable information is captured and presented in the most effective manner possible.

Comprehensive Professional Support & Services

Infradapt offers a full range of professional services including a 24/7 helpdesk and monitoring service to help support your critical operations. Whether the need is application integration, on-screen scripting, custom report design, or emergency operations support, Infradapt can help you maximize your contact center investments.