Customized Support Solutions
Highly-available networks need a highly-available support team. Infradapt is available to meet your organization's unique support needs, offering a range of solutions from basic 8x5 to 24x7 with availability monitoring.
Ticket Management and Issue Tracking
Infradapt employs industry-leading ticketing and trouble management software that ensures all issues, whether submitted via e-mail or phone, are tracked consistently and pursued to resolution.
TotalSupport IMS (Infrastructure Management Solution) customers have access to Infradapt's real-time customer portal where tickets can be monitored and reports on telephone support consumption can be retreived.
Support and Telephone Access Information
When calling for technical support from an unrecognized phone number, you will need to enter your company's identification number when prompted. (To have your telephone number added for automatic identification, choose yes when prompted or ask the Infradapt representative when calling.)
| Direct: |
+1-484-546-2001 |
| Alternate: |
+1-215-525-7001 |
| Toll-Free: |
1-800-394-2301 option 2 |
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