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Support Solutions That Don't Stop
Infradapt’s infrastructure management solution centers on the extreme availability of an organization’s information technology infrastructure. Built into every service plan is a routine of review, audit, monitoring, and forecasting that allows us to proactively defend against downtime and anticipate problems before they happen.
- Monitoring
- Routine Service
- 24-Hour Call Center
- Compliance / Security
- Comprehensive Documentation
Strategic Insight
What many "break fix" centric service offerings lack is a high-level strategic component, creating inevitable deficiencies in technology delivery and support. Included in Infradapt's standard TotalSupport™ IMS solution is constant access to Infradapt's senior technologists and business analysts, as well as routine scheduled reviews of asset performance and service effectiveness.
» Learn more about a TotalSupport solution and Infradapt's "Outsourced CIO" role.
24-Hour Call Center
Our front-line Helpdesk staff is capable of providing assistance with desktop operating system, Microsoft application software, general telephone and computer problems. In the event the problem requires a higher level of expertise, the Helpdesk is staffed with Tier 2 and Tier 3 level technicians.
Routine Service
On a regular basis, an Infradapt technician can visit your facility to perform physical equipment maintenance and coordinate with staff members to identify problems.
Compliance / Security
The Infradapt approach builds upon existing customer security practices. If there are gaps in a clients overall security posture, Infradapt will recommend changes that take into consideration the clients budget, business practices, and tolerance for risk.
 Monitoring / Forecasting
Infradapt uses advanced application and service availability monitors to constantly verify the integrity of your organization’s technology structure. In the event of an abnormal system response--whether a hardware failure, capacity problem, or other issue--Infradapt support staff is notified instantly and a resolution is formulated.
Comprehensive Documentation
As part of our standard service plan, Infradapt provides and maintains comprehensive IT infrastructure documentation including equipment manifests, disaster recovery procedures, software licensing, and other compliance-related information.
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