Infradapt’s infrastructure management solution centers on the extreme availability of an organization’s information technology infrastructure. Built into every service plan is a routine of review, audit, monitoring, and forecasting that allows us to proactively defend against downtime and anticipate problems before they happen.
- Monitoring
- Routine Service
- 24-Hour Call Center
- Aggressive Security
- Comprehensive Documentation
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| TOTAL SUPPORT IMS INCLUDES: |
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24-Hour Call Center |
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Our front-line Helpdesk staff is capable of providing assistance with desktop operating system, Microsoft application software, general telephone and computer problems. In the event the problem requires a higher level of expertise, the Helpdesk is staffed with Tier 2 and Tier 3 level technicians. |
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Routine Service |
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On a regular basis, an Infradapt technician will visit your facility to perform physical equipment maintenance and coordinate with staff members to identify problems. |
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Aggressive Security |
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The Infradapt approach builds upon existing customer security practices. If there are gaps in a clients overall security posture, Infradapt will recommend changes that take into consideration the clients budget, business practices, and tolerance for risk. |
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Monitoring / Forecasting |
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Infradapt uses advanced application and service availability monitors to constantly verify the integrity of your organization’s technology structure. In the event of an abnormal system response, whether as the result of a hardware failure, capacity issue, Infradapt support staff is notified instantly and a resolution is formulated. |
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Comprehensive Documentation |
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As part of our standard service plan, Infradapt provides and maintains comprehensive IT infrastructure documentation including equipment manifests, disaster recovery procedures, software licensing, and other compliance-related information. |
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