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Support Solutions for Public / Regulated Enterprises
Infradapt's TotalSupport IMS™ solution offers day-to-day IT administration and support services in addition to specialized regulatory compliance and audit support. Its clients include small and medium businesses as well as divisions of well-known Fortune-1000 companies.
- Banking
- Healthcare
- Publicly-Traded
Cost-Effective IT Department
Infradapt's TotalSupport IMS™ helpdesk is an extension of your organization. Offering seamless integration with in-house phone and e-mail systems, Infradapt's workflow and ticket management platform will give your users the quick and easy support they need.
As a full-service organization, Infradapt can be an incredibly cost-effective alternative to a complete in-house staff. Whether entirely replacing or simply augmenting the skills of an in-house group, Infradapt can provide project fulfillment services, Tier-1 helpdesk, Tier-2/3 helpdesk, strategic consulting and many other services.
- Tier-1 Helpdesk
- Tier-2 / 3 Helpdesk
- Application Support
- Monitoring & Asset Management
- Audit Support
- Project Management
- Strategic Consulting
Infradapt offers additional value over expanding internal staff by qualifying and training a support organization that consistently exceeds industry standards.
Multi-Location / Distributed Workforce Support
Many of Infradapt's TotalSupport IMS™ solution customers have national and international multi-location workforces.
Decentralized operations, remote offices, and roaming users inherently create security and support challenges. Infradapt has extensive experience efficiently supporting distributed operations, employing time-saving remote support software tools and other technologies.
Regulatory Standards Adherence
Infradapt understands the special challenges associated with today's complex regulatory environment. From the latest iteration of HIPAA and Sarbanes-Oxley to more specialized industry-specific legislation, Infradapt will work with you to ensure technology controls are consistently implemented and policies enforced.
- Policy Design
- Documentation
- Security Event Monitoring Systems
Audit Support Services
Infradapt works alongside your organization's internal audit team throughout your annual or other audit events. Providing detailed documentation and responses to internal or external auditors, performing comparative penetration tests, and recommending remediation steps are among the many services available.
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