VoIP stands for Voice over IP, it is a technology that allows voice communication over an IP-network like the internet, instead of the traditional public switched telephone network.
Using this technology allows you to drastically reduce telephony costs, as VoIP-devices convert voice into digital packets that can travel through the internet like any other data. In other words, you get charged for bandwidth as opposed to distance and time.
Infradapt is an early adopter of VoIP and Open-Source Telephony platforms. Our first Asterisk “The Open-Source PBX” implementations date back to 2002.
After years of experience selling and deploying proprietary telephony solutions from Avaya, Cisco and Mitel, Infradapt moved into more open telephony architectures, due to the lack of flexibility of the proprietary solutions available at the time.
As a result, Infradapt’s engineering team has been widely recognized as leaders in the converged networking and communications field. Collectively responsible for hundreds of telephony projects and VoIP implementations, the Infradapt team has the experience to make converged networking work for your organization.
We have already deployed more 20,000 telephony endpoints and we support client locations spreading through and 12 different states PA, NJ, DE, IL, FL, CA, TX, OH, AL, OR, LA, VA; Washington, DC as well as international locations in Canada and South America.
Infradapt performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as business continuity considerations to develop the most effective solution for your organization’s needs.
In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs.
Infradapt has extensive experience assisting its customers to make the move outside of restrictive legacy platforms and gracefully extend the capabilities of such platforms. Whether seeking a “no downtime” migration path or simply to enable remote access to an older system, Infradapt can deliver quickly and reliably.
Infradapt brings to the table extensive expertise on new and legacy telephony architectures, ensuring a seamless transition away from legacy systems or integration with legacy systems due to industry specific requirements.
We deliver multi-site expertise, SIP trunking, Unified Communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise.
Get all the business phone, collaboration, conferencing and mobility features you’ve ever dreamed of for much less than you ever thought possible.
Everything you need in one complete, integrated suite. VoIP phone services, mobile apps, contact centers, Web conferencing, and more. With VoIP, enable BYOD for business communications via a mobile app, and provide freedom and flexibility for your increasingly mobile workforce. Boost employee productivity and IT efficiency, enabling the shift of resources to more strategic initiatives.
Infradapt VoIP delivers high quality, reliability, and the value expected by businesses. Infradapt’s VoIP PBX is available on premise or as a Cloud Hosted PBX solution which includes Infradapt Managed Services for administration.
Infradapt’s VoIP PBX offers all-inclusive cloud phone system featuring HD video meetings, unified voice, fax, text, audio conferencing, and detailed reporting. Hosted PBX eliminates on-premise systems, making it easy to manage multiple office locations, and simple to connect and scale your business and distributed workforce.
Whether on premise or Cloud hosted, VoIP PBX systems provide mobility to employees, flexibility when a business expands, and are easier to manage than the traditional PBX.
Leveraging on our team’s extensive experience assisting global enterprises deploy IP Telephony environments, Infradapt deployed our first Hosted PBX Platform in 2006, using a combination of open-source and proprietary components.
Available as a one-stop communications turn-key solution, Infradapt offers a complete hosted communication infrastructure solution for businesses. The Turn-Key Business Platform includes phone service, backup-phone service, manages services and integrated unified e-mail service.
Infradapt has extensive contact center deployment and operations expertise ranging from stand-alone applications to integrated multi-interaction suites. From design, through deployment, and ongoing support, we can help your organization achieve its communications needs.
Even if your organization is small, improving customer call experiences can improve the bottom line. Keeping existing customers content is significantly more cost-effective than finding their replacements. By analyzing customer interactions with your platform, abandonment rates, hold times, and other data, Infradapt can help you reduce or eliminate frustration points and deliver a better experience.
Appropriate and timely reporting tools are essential to the success of any contact center platform. Infradapt can work with your operations team to define key performance indicators and adapt built-in reports to your organization’s needs. Additionally, custom analytics solutions including cross-platform reporting engines (Crystal Reports and JasperReports) are available to make sure all actionable information is captured and presented in the most effective manner possible.
Improve sales force productivity and deliver top-line business value with hosted predictive dialing and CRM integration. Infradapt offers a fully-managed predictive dialing and intelligent call routing platform as an enhancement to its telephony backbone.
Infradapt offers a full range of contact center solutions—from Asterisk and Switchvox to Presence OpenGate—on-demand from its resilient cloud hosting platform. Whether you’re looking for a fully outsourced solution including telecommunications services or a hybrid model where you leverage existing in-house equipment, Infradapt can help you make an informed decision and quickly get you started.
A hosted solution offers many advantages over on-premise equipment, including built-in redundancy and expertise, reduced initial investment, faster go-live, and other benefits. Infradapt’s hosted platform solutions are monitored for high-availability 24/7 and designed to be highly resilient. All hosted solutions include full access to Infradapt’s 24-hour help desk and operations center so you will never have to worry about where to get help when you need it.
Infradapt’s Managed Services Total Support solution is structured to reliably deliver up-time and contain technology spending. Using preventive maintenance, monitoring, and best-practice management methods to support your operation, as well as built-in hardware and software “refreshes”, Infradapt is able to offer this solution for a fixed fee.
The result is predictable and reliable performance. Total Support service plans are available for InfraPremise solutions designed to our clients who prefer to retain all of their IT assets in-house and on-site; Total Support service plans are also available for our hybrid solutions to clients who wish to introduce cloud services at a measured pace while retaining a significant on-site infrastructure.
Outdated technology limiting your productivity?
In need of more organized business infrastructure?
Feeling limited by the restrictions of your current systems?
No matter the issues your company faces, when it comes to technology and information, Infradapt is here to help. Start by scheduling your free consultation, and we’ll work together to determine how Infradapt can help keep your business running smoothly, efficiently, and productively.