Infradapt is a PEPPM authorized vendor for:
Infradapt has long served the public sector for all aspects of its technology needs. After 12+ years of experience serving the vertical, we began to ask some questions:
After reaching out to 200+ Public Organizations to better understand the needs of the Technology Directors, Procurement Staff, and remaining stakeholders, the answer became clear... Infradapt’s turnkey solutions are now available on PEPPM!
Since the PEPPM purchasing contract has been already pre-vetted by the PEPPM Cooperative, you can bypass the expensive and time consuming RFP and bidding process and can purchase Infradapt’s VoIP Telecommunications and Cloud Managed Services products with confidence directly through the PEPPM market place! Your order will then be filled by Infradapt’s dedicated PEPPM staff, and you will be contacted to begin tailoring your solution’s deployment!
To better explain the concept behind Pennsylvania Education Purchasing Program for Microcomputer’s (PEPPM) success at helping educational organizations spend less money and time on the bidding process, please refer to the next section about the history of the Central Susquehanna Intermediate Unit’s cooperative purchasing program initiative!
Originating in 1982, Pennsylvania Educational Purchasing Program for Microcomputers [PEPPM] is a nationwide cooperative contract created to assist government agencies and educational organizations fulfill their bidding requirements for procurement.
The PEPPM program is designed to satisfy bid obligations for products such as:
The PEPPM cooperative purchasing program is administrated by the Central Susquehanna Intermediate Unit (CSIU). Pennsylvania currently has 29 Intermediate Units that provide for various needs of school districts as defined geographically within the state of Pennsylvania. Typically, an intermediate unit, such as the Central Susquehanna Intermediate Unit, answers directly to the Pennsylvania State Department of Education. In doing so, they provide structure and organization around various aspects of their designated school districts’ infrastructure including: VoIP Telephony & E-911 Compliance standards, Wireless Solutions, Leased Fiber Services, E-Rate Consultation, and more!
Taking on a more prominent role than most other Intermediate Units, the CSIU conducts PEPPM, and is therefore responsible for the technology services not only in their districts, but also in various charter schools, public schools, technical and vocational schools as well as other IU’s in Pennsylvania in addition to other government agencies.
Through PEPPM, the CSIU solicits bids from and awards contracts for new or updated technology on behalf of all eligible buyers in Pennsylvania and California. The CSIU defines eligible buyers for the state of Pennsylvania and California to be:
In addition to the eligible pubic organizations listed above, PEPPM bidders in Pennsylvania, government services and education buyers in over 40 states use PEPPM contracts when it comes time to purchase new telephony solutions, hardware, cloud services or other technology for schools or agencies that they provide for PEPPM-Authorized Solutions.
Through PEPPM, CSIU has worked with Infradapt to realize our efforts to provide education and government services buyers with a way to place orders, obtain quotes and seek pre-sale or post-sale on-site local and remote support, and most of all- receive not just hardware, but the guarantee that the solution will function for the life of its subscription. This is all done with one flat rate price. Unlimited Remote & On Site Support. and the Infradapt Guarantee.
Since its inception, Infradapt has found a great success in providing our clients with tailored infrastructures that are optimized and fortified to be relevant in today’s ever-changing business landscape. Infradapt views each of our clients as a partner. A testament to this core philosophy is our SLA Bound guarantee that all Infradapt deployed solutions will produce their intended functionality at all times with unlimited access to 24x7x365 remote and onsite support. With every piece of hardware unified into a solution, Infradapt is proud to say that it provides cost effective alternative to brands such as:
Why pay more for a solution that is not tailored to your environment and not guaranteed to work?Through PEPPM, Infradapt strives to work hand in hand with the CSIU to provide educational and government buyers with access to our product line aimed at saving school district dollars while providing them with the most cost effective and flexible platforms on the market! All Tailored. All Deployed. All Maintained. All Guaranteed. All one Price.
There are three phases an educational or government buyer must go through when they want to place an order through the PEPPM bid process.
The buyer does research on the product or services they are seeking to purchase. This research is best done through contacting an Infradapt PEPPM Sales specialist who will take the time to understand the needs of the organization, and help guide them through the pricing catalog made available through the PEPPM website and catalog store. The sales specialist will then provide the eligible entity with all quantity discounts, further product details, and a final quote with designated SKU’s and quantities.
Once the consultation phase is complete, it is time to submit a purchase order. This can be done in one of three ways:
During a business week, PEPPM / CSIU staff will check any purchase orders faxed to them in order to verify the price and product information are correct, and the purchase order complies with PEPPM’s contract standards – all within a 24 hour period. If all of these criteria are met, then PEPPM staff will place the purchase order on the Epylon eCommerce system on the customer’s behalf.
After the ordering phase, Infradapt will receive an email or fax notification automatically. In the case of faxes, any attached paper quotes are added to the Epylon purchase order, this consists of a copy of the fax itself. Buyers can log into their Epylon eCommerce accounts to check the status of their order.
Infradapt also receives a notification of the purchase order in our Epylon eCommerce account.
In addition to the advantages of the PEPPM bid system mentioned above, others include more electronic orders being directed to Infradapt and an easier transition from traditional order processing methods, such as faxes, to the eCommerce system.
There are a numerous amount of institutions that can utilize PEPPM to order their technology infrastructure services. While the core program was originally educational institutions such as public schools and universities, which can use the PEPPM bid system as an affordable way to provide their students with the technology infrastructure that they need to complete their studies, such as cloud services, software, hardware and printer ink. Other institutions that can benefit include state government, local government and other institutions that serve the public, such as libraries.
Out of the three, libraries in particular benefit from the PEPPM bid program the most. Much like educational institutions, libraries can use the PEPPM bid system as a way to satisfy the technology needs of the people who come through their doors.
The main benefit of using PEPPM is the vendor agreements that require PEPPM-affiliated vendors to provide their best local education agency (LEA) pricing, ensuring the buyer will get the lowest prices possible.
There are a number of benefits for education and government buyers that choose to purchase their technology through the PEPPM order system, including:
Infradapt's engineering team has been widely recognized as leaders in the converged networking and communications field. Collectively responsible for hundreds of telephony projects and VoIP implementations, the Infradapt team has the experience to make converged networking work for your organization.
After years of experience selling and deploying proprietary telephony solutions from Avaya, Cisco and Mitel, Infradapt moved into more open telephony architectures, due to the lack of flexibility of the proprietary solutions available at the time.
Infradapt is an early adopter of VoIP and Open-Source Telephony platforms. Our first Asterisk "The Open-Source PBX" implementations date back to 2002. We have already deployed more 20,000 telephony endpoints and we support client locations spreading through and 12 different states PA, NJ, DE, IL, FL, CA, TX, OH, AL, OR, LA, VA; Washington, DC as well as international locations in Canada and South America.
We deliver multi-site expertise, SIP trunking, Unified Communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise.
Infradapt performs an extensive pre-sale consultation, evaluating network capacity, application requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization's needs. In most cases, Infradapt is able to eliminate waste, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs.
Infradapt has extensive experience assisting its customers to make the move outside of restrictive legacy platforms and gracefully extend the capabilities of such platforms. Whether seeking a "no downtime" migration path or simply to enable remote access to an older system, Infradapt can deliver quickly and reliably.
Infradapt brings to the table extensive expertise on new and legacy telephony architectures, ensuring a seamless transition away from legacy systems or integration with legacy systems due to industry specific requirements.
Contact an Infradapt Solutions Specialist online or call 1-800-394-2301 to explore how Infradapt's Distributed IP Telephony solutions can benefit your organization. Infradapt is recognized to be among the industry's most capable providers of Open-Source Telephony solutions.
Asterisk is the most widely used Open Source PBX software in the world surpassing the number of installations of traditional vendors of proprietary IP Telephony like Cisco, Nortel and Avaya.
Infradapt proprietary software modules and methods are used to suit the Asterisk Open Source PBX to your business needs.
Available as a one-stop communications turn-key solution, Infradapt offers a total communication hosted infrastructure solution for businesses. The Turn-Key Business Platform includes phone service, backup-phone service, manages services and integrated unified e-mail service.
Ideal for Small Office and Home Office (SoHo) applications, Infradapt's affordable, hosted VoIP telephone system solution offers all the features, customization, and flexibility of an enterprise VoIP system. Choose from a variety of phone sets, calling plans including unlimited* domestic and/or international options and advanced features.
Improve sales force productivity and deliver top-line business value with hosted predictive dialing and CRM integration. Infradapt offers a fully-managed predictive dialing and intelligent call routing platform as an enhancement to its telephony backbone.
Infradapt offers a full range of contact center solutions based on-premises, ready-to-go in the cloud, or hybrid deployments. Whether you're looking for a fully outsourced solution including telecommunications services or a co-managed approach, Infradapt can help you make an informed decision and quickly get you started.
A hosted solution offers many advantages over on-premise equipment, including built-in redundancy and expertise, reduced initial investment, faster go-live, and other benefits.
Infradapt has extensive contact center deployment and operations expertise ranging from stand-alone applications to integrated multi-interaction suites. From design, through deployment, and ongoing support, we can help your organization achieve its communications needs.
Even if your organization is small, improving customer call experiences can improve the bottom line. Keeping existing customers content is significantly more cost-effective than finding their replacements. By analyzing customer interactions with your platform, abandonment rates, hold times, and other data, Infradapt can help you reduce or eliminate frustration points and deliver a better experience.
Appropriate and timely reporting tools are essential to the success of any contact center platform. Infradapt can work with your operations team to define key performance indicators and adapt built-in reports to your organization's needs. Additionally, custom analytic solutions including cross-platform reporting engines (Crystal Reports and JasperReports) are available to make sure all actionable information is captured and presented in the most effective manner possible.
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