Infradapt has long served the public sector for all aspects of its technology needs.  After 12+ years of experience serving the vertical, we began to ask some questions:

  • What could we do to make the lives of our clients and administrators easier?
  • What would impact their financial budget, support their procurement processes, and stage our cost-effective Infrastructure solutions to become the one stop brand for the ever-changing technology landscape in the public sector?

After reaching out to 200+ Public Organizations to better understand the needs of the Technology Directors, Procurement Staff, and remaining stakeholders, the answer became clear… Infradapt’s turnkey solutions are now available on PEPPM!


Since the PEPPM purchasing contract has been already pre-vetted by the PEPPM Cooperative, you can bypass the expensive and time consuming RFP and bidding process and can purchase Infradapt’s VoIP Telecommunications and Cloud Managed Services products with confidence directly through the PEPPM market place! Your order will then be filled by Infradapt’s dedicated PEPPM staff, and you will be contacted to begin tailoring your solution’s deployment! To better explain the concept behind Pennsylvania Education Purchasing Program for Microcomputer’s (PEPPM) success at helping educational organizations spend less money and time on the bidding process, please refer to the next section about the history of the Central Susquehanna Intermediate Unit’s cooperative purchasing program initiative!


Originating in 1982, Pennsylvania Educational Purchasing Program for Microcomputers [PEPPM] is a nationwide cooperative contract created to assist government agencies and educational organizations fulfill their bidding requirements for procurement.

The PEPPM program is designed to satisfy bid obligations for products such as:

  • Managed Cloud Services
  • Hardware and Software, such as servers and peripherals
  • Voice Over IP Systems
  • Wireless Infrastructure

The PEPPM cooperative purchasing program is administrated by the Central Susquehanna Intermediate Unit (CSIU). Pennsylvania currently has 29 Intermediate Units that provide for various needs of school districts as defined geographically within the state of Pennsylvania. Typically, an intermediate unit, such as the Central Susquehanna Intermediate Unit, answers directly to the Pennsylvania State Department of Education. In doing so, they provide structure and organization around various aspects of their designated school districts’ infrastructure including: VoIP Telephony & E-911 Compliance standards, Wireless Solutions, Leased Fiber Services, E-Rate Consultation, and more!

Taking on a more prominent role than most other Intermediate Units, the CSIU conducts PEPPM, and is therefore responsible for the technology services not only in their districts, but also in various charter schools, public schools, technical and vocational schools as well as other IU’s in Pennsylvania in addition to other government agencies.


Through PEPPM, the CSIU solicits bids from and awards contracts for new or updated technology on behalf of all eligible buyers in Pennsylvania and California. The CSIU defines eligible buyers for the state of Pennsylvania and California to be:

  • Universities and other four-year colleges
  • Public libraries
  • Non-public schools
  • Municipalities and other authorities
  • Joint powers authorities
  • Educational service agencies
  • County school districts
  • Community colleges
  • Other state and local government agencies
  • Other Pennsylvania intermediate units
  • Offices of education in each county


In addition to the eligible pubic organizations listed above, PEPPM bidders in Pennsylvania, government services and education buyers in over 40 states use PEPPM contracts when it comes time to purchase new telephony solutions, hardware, cloud services or other technology for schools or agencies that they provide for PEPPM-Authorized Solutions.

Through PEPPM, CSIU has worked with Infradapt to realize our efforts to provide education and government services buyers with a way to place orders, obtain quotes and seek pre-sale or post-sale on-site local and remote support, and most of all- receive not just hardware, but the guarantee that the solution will function for the life of its subscription. This is all done with one flat rate price. Unlimited Remote & On Site Support. and the Infradapt Guarantee.


Since its inception, Infradapt has found a great success in providing our clients with tailored infrastructures that are optimized and fortified to be relevant in today’s ever-changing business landscape. Infradapt views each of our clients as a partner. A testament to this core philosophy is our SLA Bound guarantee that all Infradapt deployed solutions will produce their intended functionality at all times with unlimited access to 24x7x365 remote and onsite support. With every piece of hardware unified into a solution, Infradapt is proud to say that it provides cost effective alternative to brands such as:

  • Mitel
  • Avaya
  • Amazon Cloud
  • Microsoft Azure
  • Cisco


Why pay more for a solution that is not tailored to your environment and not guaranteed to work?
Through PEPPM, Infradapt strives to work hand in hand with the CSIU to provide educational and government buyers with access to our product line aimed at saving school district dollars while providing them with the most cost effective and flexible platforms on the market! All Tailored. All Deployed. All Maintained. All Guaranteed.  All one Price.


  • There are three phases an educational or government buyer must go through when they want to place an order through the PEPPM bid process.

    1. The Research Phase

    The buyer does research on the product or services they are seeking to purchase. This research is best done through contacting an Infradapt PEPPM Sales specialist who will take the time to understand the needs of the organization, and help guide them through the pricing catalog made available through the PEPPM website and catalog store. The sales specialist will then provide the eligible entity with all quantity discounts, further product details, and a final quote with designated SKU’s and quantities.

    1. The Purchase order Phase

    Once the consultation phase is complete, it is time to submit a purchase order.  This can be done in one of three ways:

    • If the recommended assistance and quote were provided by Infradapt sales staff provides the buyer with the relevant documentation of the quote that has been issued against that vendor’s or re-seller’s contract with PEPPM. The buyer then faxes this information to PEPPM.
    • If they found their product and price information through the PEPPM website, they print out their purchase order and any quotes provided to them by vendors, and fax this information to PEPPM.
    • If the price and product information was found through Epylon eCommerce, the buyer can create their purchase order electronically through the Epylon eCommerce system.
    1. The Ordering Phase

    During a business week, PEPPM / CSIU staff will check any purchase orders faxed to them in order to verify the price and product information are correct, and the purchase order complies with PEPPM’s contract standards – all within a 24 hour period. If all of these criteria are met, then PEPPM staff will place the purchase order on the Epylon eCommerce system on the customer’s behalf.


    1. The Purchase Verification Phase

    After the ordering phase, Infradapt will receive an email or fax notification automatically. In the case of faxes, any attached paper quotes are added to the Epylon purchase order, this consists of a copy of the fax itself. Buyers can log into their Epylon eCommerce accounts to check the status of their order.

    1. The Vendor Notification Phase

    Infradapt also receives a notification of the purchase order in our Epylon eCommerce account.

    In addition to the advantages of the PEPPM bid system mentioned above, others include more electronic orders being directed to Infradapt and an easier transition from traditional order processing methods, such as faxes, to the eCommerce system.

  • There are a numerous amount of institutions that can utilize PEPPM to order their technology infrastructure services. While the core program was originally educational institutions such as public schools and universities, which can use the PEPPM bid system as an affordable way to provide their students with the technology infrastructure that they need to complete their studies, such as cloud services, software, hardware and printer ink. Other institutions that can benefit include state government, local government and other institutions that serve the public, such as libraries.


    Out of the three, libraries in particular benefit from the PEPPM bid program the most. Much like educational institutions, libraries can use the PEPPM bid system as a way to satisfy the technology needs of the people who come through their doors.

    The main benefit of using PEPPM is the vendor agreements that require PEPPM-affiliated vendors to provide their best local education agency (LEA) pricing, ensuring the buyer will get the lowest prices possible.

  • There are a number of benefits for education and government buyers that choose to purchase their technology through the PEPPM order system, including:


    • Order tracking: Because orders are tracked through the Epylon eCommerce system, they leave an electronic trail and can be traced in case any orders end up lost.
    • Bids protected by an electronic archive: All orders are stored on the Epylon eCommerce system, allowing buyers to take advantage of the data protection technology Epylon offers, which includes an extensive backup.
    • Orders reported back to the buyer: The PEPPM program provides a report of all purchases made during the year to date on a quarterly basis — all orders, including fax and eCommerce orders, are tracked on the buyer’s account.


    Infradapt's VoIP PBX offers all-inclusive cloud phone system featuring HD video meetings, unified voice, fax, text, audio conferencing, and detailed reporting. Hosted PBX eliminates on-premise systems, making it easy to manage multiple office locations, and simple to connect and scale your business and distributed workforce. Whether on Premise or Cloud Hosted, VoIP PBX systems provide mobility to employees, flexibility when a business expands, and are easier to manage than the traditional PBX.


Infradapt’s engineering team has been widely recognized as leaders in the converged networking and communications field. Collectively responsible for hundreds of telephony projects and VoIP implementations, the Infradapt team has the experience to make converged networking work for your organization.

After years of experience selling and deploying proprietary telephony solutions from Avaya, Cisco and Mitel, Infradapt moved into more open telephony architectures, due to the lack of flexibility of the proprietary solutions available at the time.

Infradapt is an early adopter of VoIP and Open-Source Telephony platforms. Our first Asterisk “The Open-Source PBX” implementations date back to 2002. We have already deployed more 20,000 telephony endpoints and we support client locations spreading through and 12 different states PA, NJ, DE, IL, FL, CA, TX, OH, AL, OR, LA, VA; Washington, DC as well as international locations in Canada and South America.


Infradapt performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs.


We deliver multi-site expertise, SIP trunking, Unified Communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise.


Infradapt has extensive experience assisting its customers to make the move outside of restrictive legacy platforms and gracefully extend the capabilities of such platforms. Whether seeking a “no downtime” migration path or simply to enable remote access to an older system, Infradapt can deliver quickly and reliably.

Infradapt brings to the table extensive expertise on new and legacy telephony architectures, ensuring a seamless transition away from legacy systems or integration with legacy systems due to industry specific requirements.


Leveraging on our team’s extensive experience assisting global enterprises deploy IP Telephony environments, Infradapt deployed our first Hosted PBX Platform in 2006, using a combination of open-source and proprietary components.

Available as a one-stop communications turn-key solution, Infradapt offers a total communication hosted infrastructure solution for businesses. The Turn-Key Business Platform includes phone service, backup-phone service, manages services and integrated unified e-mail service.


    Asterisk is the most widely used Open Source PBX software in the world surpassing the number of installations of traditional vendors of proprietary IP Telephony like Cisco, Nortel and Avaya. LAMP (Linux, Apache, MySQL, Php, Perl, Python) is the open source base for many world class web enabled applications. Distributions: RedHat Enterprise Server; CentOS Linux Server; Ubuntu Server; FreeBSD; many more…


  • ADSI On-Screen Menu System
  • Alarm Receiver
  • Append Message
  • Authentication
  • Automated Attendant
  • Blacklists
  • Blind Transfer
  • Call Detail Records
  • Call Forward on Busy
  • Call Forward on No Answer
  • Call Forward Variable
  • Call Monitoring
  • Call Parking
  • Call Queuing
  • Call Recording
  • Call Retrieval
  • Call Routing (DID & ANI)
  • Call Snooping
  • Call Transfer
  • Call Waiting
  • Caller ID
  • Caller ID Blocking
  • Caller ID on Call Waiting
  • Calling Cards
  • Conference Bridging
  • Database Store / Retrieve
  • Database Integration
  • Dial by Name
  • Direct Inward System Access
  • Distinctive Ring
  • Distributed Universal Number Discovery (DUNDi™)
  • Do Not Disturb
  • E911
  • ENUM
  • Fax Transmit and Receive

  • Flexible Extension Logic
  • Interactive Directory Listing
  • Interactive Voice Response (IVR)
  • Local and Remote Call Agents
  • Macros
  • Music On Hold
  • Music On Transfer
    • Flexible Mp3-based System
    • Random or Linear Play
    • Volume Control
  • Privacy
  • Open Settlement Protocol (OSP)
  • Overhead Paging
  • Protocol Conversion
  • Remote Call Pickup
  • Remote Office Support
  • Roaming Extensions
  • Route by Caller ID
  • SMS Messaging
  • Spell / Say
  • Streaming Hold Music
  • Supervised Transfer
  • Talk Detection
  • Text-to-Speech (via Festival)
  • Three-way Calling
  • Time and Date
  • Transcoding
  • Trunking
  • VoIP Gateways
  • Voicemail:
    • Visual Indicator for Message Waiting
    • Stutter Dialtone for Message Waiting
    • Voicemail to email
    • Voicemail Groups
    • Web Voicemail Interface
  • Zapateller

  • Asterisk Gateway Interface (AGI)
  • Asterisk Manager Interface (AMI)
  • Asterisk REST Interface (ARI)
  • Outbound Call Spooling

  • TDMoE (Time Division Multiplex over Ethernet)
  • Allows direct connection of Asterisk PBX
  • Zero latency
  • Uses commodity Ethernet hardware
  • Voice-over IP
  • Allows for integration of physically separate installations
  • Uses commonly deployed data connections
  • Allows a unified dialplan across multiple offices

  • CELT (pass through)
  • G.711 (A-Law & μ-Law)
  • G.719 (pass through)
  • G.722
  • G.722.1 licensed from Polycom®
  • G.722.1 Annex C licensed from Polycom®
  • G.723.1 (pass through)
  • G.726
  • G.729a
  • GSM
  • iLBC
  • Linear
  • LPC-10
  • Speex
  • SILK

  • Google Talk
  • H.323
  • IAX™ (Inter-Asterisk eXchange)
  • Jingle/XMPP
  • MGCP (Media Gateway Control Protocol
  • SCCP (Cisco® Skinny®)
  • SIP (Session Initiation Protocol)
  • UNIStim

  • E&M
  • E&M Wink
  • Feature Group D
  • FXS
  • FXO
  • GR-303
  • Loopstart
  • Groundstart
  • Kewlstart
  • MF and DTMF support
  • Robbed-bit Signaling (RBS) Types
  • MFC-R2

  • AT&T 4ESS
  • EuroISDN PRI and BRI
  • Lucent 5ESS
  • National ISDN 1
  • National ISDN 2
  • NFAS
  • Nortel DMS100
  • Q.SIG

  • Cepstral TTS
  • Lumenvox ASR

  • Fixed Fee – No Capital Investment
  • Quick Provisioning System
  • Dedicated PBX Environment
  • Custom Integration with Existing Infrastructure
  • Video Conferencing Capable
  • Choice of Polycom, Cisco or Digium phone sets
  • Free Inter-company Calling Between Locations
  • Unlimited Calling (USA, lower 48)
  • Competitive International Calling Plans
  • Periodic IP Phone Software Upgrades
  • Easy Web Administration
  • 24x7x365 Monitoring and Alert System
  • 24x7x365 Helpdesk
  • Helpdesk Calls Answered in Less than 1 Minute
  • HD Voice (High-Definition)
  • Mobility Capabilities for On-The-Go Employees
  • Self-Serve User Management and Control
  • Quality of Service Monitoring
  • Robust Service Level Agreements
  • Business Continuity Capabilities
  • Redundant High-Bandwidth
  • Data Bunker Facility
  • Redundant Power Generation
  • Tier-1 Redundant Datacenter Facilities
  • No Charge for Maintenance, Upgrades or Licenses
  • Global DID Number – One Number to Make and Receive Calls From Any Device, Any Location
  • Call Routing, Voicemail, Hosted PBX Mobility, Virtual Presence for Mobile Workforce
  • Business Continuity on Every DID for Disaster Recovery and Re-Routing in Real-Time
  • Classes of Service and Executive Feature Sets
  • Simultaneous Ringing
  • Receptionist Soft Console
  • Call Queuing and Light Call Center Capabilities
  • Integrated Messaging, Voicemail to Email
  • Full Call Center Capabilities – Available
  • Periodic IP Phone Hardware Upgrades – Available
  • Unified Communications Applications Integration – Available
  • Integration with Microsoft Office Integration – Available
  • Integration with Skype for Business – Available
  • Integration with Line of Business Applications – Available
  • Integrated Outlook or Internet Explorer Toolbar, with Click to Dial and Call Control – Available


  • 24x7x365 Helpdesk
  • Remote Support and Remote Assistance
  • On-site Support as Needed
  • Parts Replacement Services
  • State-Of-The-Art Trouble-Ticketing System
  • iPhone, Blackberry, Android and Windows Smartphone Support

  • 24x7x365 Monitoring and Alert System
  • Mission Critical Server Performance Alerts
  • Mission Critical Services Availability Alerts
  • Patch Management
  • Disk Clean-Ups

  • Quarterly Technology Reviews and Future Proofing
  • Technology Consulting and Engineering
  • Project Management of On-Site Implementations
  • Proof of Concept / Lab Testing
  • Annual Telco Audits
  • Loaner Equipment
  • Training Facilities
  • Disaster Recovery Facilities

  • Line Of Business Applications
  • Telecom and Internet Service Providers
  • Web Site Consultants/Companys
  • Copiers and Printers
  • Phone System Vendors

  • Desktop Anti-Virus Automatic Updates
  • Spyware, Botnets and Phishing Protection
  • E-Mail Virus and Spam Control
  • Web Content Filtering and Reporting
  • E-Mail Archiving and E-Mail Continuity
  • Firewall Management
  • Secure VPN Access Management

  • Automatic Hourly Backups
  • Data Secured in Three Places
  • Automated Nightly Data Transfer Off-site
  • Backup Verification and Reporting
  • 24x7x365 Backup Failure Monitoring and Notification


  • InfraPremise performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs.

  • As part of any deployment, Infradapt’s project management team makes sure things go smoothly. A dedicated project manager will be assigned to your project to coordinate logistics, manage schedules, and keep everyone in sync.

  • Infradapt’s 24-hour helpdesk is always available to support your network, computer, and telephony needs. Whether responding to a basic configuration question or a carrier outage, our front-line engineers will work with you to diagnose your problem and work with you from start to finish, ensuring rapid resolution. Periodic strategic consulting to review the effectiveness of your platform and operations will ensure that your organization continues to have the most efficient and cost-effective solution in place. Our relationship is an ongoing commitment to ensure capabilities meet requirements at the correct price point.

  • Whether you are expanding and opening a new site or confronting the limitations of an aging voice or data platform, Infradapt can implement your InfraPremise project from start to finish – evaluating system requirements, building a business case, and ultimately installing and supporting your ideal environment.

  • The goal of any migration or initial roll-out is a smooth transition with the least amount of business disruption possible. InfraPremise assigns an experienced project management team that has coordinated solution implementations in industries as diverse as aerospace, healthcare, manufacturing, retail, and financial services. From integrating with a legacy platform, to porting numbers between carriers, even migrating departments in phases, Infradapt has the experience to deliver on-time and on-budget. Our clients have confidence because we have done it before.

  • Most organizations deploying a new PBX only enable just enough features to mimic a previous system, missing a valuable opportunity. As part of a PBX deployment, InfraPremise will work with you to develop a plan to activate the most appropriate features for your organization and then conduct user, supervisor, or administrator training as needed. The goal is to ensure you achieve the maximum organizational benefit, including productivity enhancements. We operate in a similar fashion with regard to hardware and software, rigorously reviewing requirements and achieving the most cost-effective deployment of resources to meet both current and anticipated needs.

  • Ultimately, every site will experience some form of power or telecommunications service disruption to the point where callers will be unable to reach their system. In many cases, no cost to low-cost options are available from your carrier that will allow service to be redirected around such an outage. Additionally, Infradapt can even offer an optional business continuity service from its cloud voice platform that can sustain your organization through an extended site emergency or outage.

  • Infradapt analyses many factors when completing a project Return on Investment (ROI) study for an organization. Beyond the basic equipment replacement ROI, maintenance cost reduction, lease buyout or replacement advantage, etc. Infradapt also looks at how current and proposed infrastructure is being consumed. Phone and Internet costs are reviewed, carrier traffic studies are performed, and ultimately the most cost-effective solution is proposed for your organization. In many cases follow-up (and ongoing) post-implementation consumption studies can be performed to make sure your organization is not overspending on data and telecommunications hardware and software or underestimating demand and missing opportunities.

  • Infradapt will work with your preferred lender should you wish to finance your infrastructure investment. Additionally, we have already qualified several of the industry’s top financial services firms to offer turn-key equipment financing for our solutions. In most cases, an offer from one of these firms can even be included with a proposal or price quotation. Ask an Infradapt solutions specialist for more information about taking advantage of these offers.

  • Infradapt offers a full range of professional services including a 24/7 helpdesk and monitoring service to help support your critical operations. Whether the need is application integration, on-screen scripting, custom report design, or emergency operations support, Infradapt can help you maximize your contact center investments.


Managed IT Services

All Inclusive Service and Support
IT Support
Telecom Support
Proactive Maintenance
Virtual CIO
Hassle Free Vendor Management
Cyber Security Management Backup and Disaster Recovery

Cyber security and cyber liability protection

Risk Assessment / Remediation Process
Staff Training / Process Implementation
24 / 7 Monitoring and Incident Response
Gap Analysis / Remediation Report
Compliance Documentation
Hyper Backup Protection

Outsourced IT For Small to Medium-Sized Businesses

24 / 7 / 365 Unlimited Helpdesk
All Hardware Included
Trouble-Ticketing System Included
Smartphone Included
Office 365 Software Plan Included
Business PBX Included
Private Cloud Included
Managed IT Services Included

Business Continuity & disaster recovery

Ransomware Protection
Real-Time Cloud Replication
Hyper Backup Protection
High Availability Architecture
Voice High Availability
Quickest Point-in-Time Restores

Outsources Telephony for Enterprises

24 / 7 / 365 Monitoring and Support
Hosted, Premise or Hybrid
Trouble-Ticketing System Included
Unlimited IVRs, VMs, and Queues
Skype and Salesforce Integration
Call Center / Contact Center Ready
High Availability Included
Telecom Management Included

Private Hybrid Cloud

No Capital Investment
Quick Provisioning
Flexibility and Elasticity
Private Cloud, Share Nothing
24 / 7 / 365 Monitoring and Alert
Data Bunker Facility
Redundant High-Bandwidth and Power


Outdated technology limiting your productivity?

In need of more organized business infrastructure?

Feeling limited by the restrictions of your current systems?


No matter the issues your company faces, when it comes to technology and information, Infradapt is here to help. Start by scheduling your free consultation, and we’ll work together to determine how Infradapt can help keep your business running smoothly, efficiently, and productively.