Outsourced IT for Small to Medium-Sized Businesses | IT Support - Managed Services - Lehigh Valley, Philadelphia

Infradapt is in the business of assisting YOUR business!

Meeting Small to Medium-Sized Businesses IT Needs on a Small Business Budget!

Infradapt offers Small Businesses IT support and network support service to help companies with managing computers, servers, networks and applications. Let our IT business specialists and engineers evaluate your needs and provide the right blend of service and IT support so you can get back to running your business.

Learn how you can enjoy hassle free and secure service with our pre-built combination of Hardware, Software and Services, the Infrastructure as a Service (IaaS). Available in a Hosted, Hybrid, or Premise Based IT model, a predictable, fixed cost, no surprise experience and is a much simpler way to consume technology services.

We can extend, connect and integrate your Small Business – from one to location to dozens of locations. Do you need secure and reliable remote telecommuting with allowing for applications and phone calls to flow as seamlessly as if everything was connected to one big corporate headquarters office?


Learn More

Contact an Infradapt Solutions Specialist online or call 1-800-394-2301 to explore how Infradapt can optimize your data and communications infrastructure and maximize your company’s productivity.


All-Inclusive and Latest Hardware and Software and Support for a Single Fixed Monthly Fee

Computers, software, phones, and 24-hour support. Professionally managed and updated, all for one low price. Infradapt offers access to the latest software and hardware, as well as its 24/7 helpdesk for all your support needs.

Since few things in business change more quickly than the technology, who do you rely upon to support your work? With Infradapt, you can always be sure that you will have access to the latest tools when you want them without having to budget extra.

Built into Infradapt’s support program is a periodic refresh where your organization will automatically receive new computers, laptops, phones, and other tools without paying more for the upgrades. As our clients migrate from on-site
infrastructure to a hybrid configuration, eventually to a cloud-based platform, our solution evolves right alongside them meeting our customers’ needs.


Small and Medium-Sized Business Offerings

  • InfraCloudFixed Rate Cloud-Based Offerings
  • InfraPremiseFixed Rate On Premise-Based Offerings
  • Managed ServicesFixed Rate Total Support to Cloud, Premise or Hybrid Offers
  • Video Conferencing Capable IP PBX Telephony Systems
  • SIP Trunking with Unlimited Calling Plans
  • Redundant Internet Connectivity – Internet High Availability

Benefits

  • Fixed Fee – Fixed Rate IT
  • Regular Hardware Replacement and Software Upgrades – Included
  • Cloud-Based Solutions– InfraCloud
  • Premise-Based Solutions – InfraPremise
  • E-Mail, DNS and Web Hosting Services – Included
  • E-Mail Virus and Spam Control – Included
  • 24x7x365 Monitoring and Alert System – Included
  • 24x7x365 Helpdesk – Included
  • State-Of-The-Art Trouble-Ticketing System – Included
  • Secure VPN Access for Remote Users – Included
  • Proactive Maintenance – Included
  • Backups and Disaster Recovery – Included
  • Complete Network Administration – Included
  • Complete Control over Servers – Included


Managed Services For Small Business- On Premise, Hybrid, or Cloud

Infradapt’s Managed Services Total Support solution is structured to reliably deliver up-time and contain technology spending. Using preventive maintenance, monitoring, and best-practice management methods to support your operation, as well as built-in hardware and software “refreshes”, Infradapt is able to offer this solution for a fixed fee.

The result is predictable and reliable performance. Managed Services Total Support service plans are available for InfraPremise solutions designed to our clients who prefer to retain all of their IT assets in-house and on-site; Managed Services Total Support service plans are also available for our hybrid solutions to clients who wish to introduce cloud services at a measured pace while retaining a significant on-site infrastructure.

All-Inclusive Service and Support

  • 24x7x365 Helpdesk
  • Remote Support and Remote Assistance
  • On-site Support as Needed
  • Parts Replacement Services
  • State-Of-The-Art Trouble-Ticketing System
  • iPhone, Blackberry, Android and Windows Smartphone Support

Proactive Maintenance

  • 24x7x365 Monitoring and Alert System
  • Mission Critical Server Performance Alerts
  • Mission Critical Services Availability Alerts
  • Patch Management
  • Disk Clean-Ups

Hassle Free Vendor Management

  • Line Of Business Applications
  • Telecom and Internet Service Providers
  • Web Site Consultants/Companys
  • Copiers and Printers
  • Phone System Vendors

 Virtual CIO

  • Quarterly Technology Reviews and Future Proofing
  • Technology Consulting and Engineering
  • Project Management of On-Site Implementations
  • Proof of Concept / Lab Testing
  • Annual Telco Audits
  • Loaner Equipment
  • Training Facilities
  • Disaster Recovery Facilities

Cyber Security Management

  • Desktop Anti-Virus Automatic Updates
  • Spyware, Botnets and Phishing Protection
  • E-Mail Virus and Spam Control
  • Web Content Filtering and Reporting
  • E-Mail Archiving and E-Mail Continuity
  • Firewall Management
  • Secure VPN Access Management

Backup, Disaster Recovery and Business Continuity

  • Automatic Hourly Backups
  • Data Secured in Three Places
  • Automated Nightly Data Transfer Off-site
  • Backup Verification and Reporting
  • 24x7x365 Backup Failure Monitoring and Notification

 

Small- and Medium-Sized Business Turn-Key Small Business Platform, all you need Voice, Data and Managed Services.

Available as a one-stop turn-key solution, Infradapt offers a total infrastructure solution for small business. From file storage, virtual desktops, and Microsoft Office 365, the Turn-Key Small Business Platform also includes e-mail and phone service.

  • Apple Mac and Windows Desktops
  • Microsoft Office 365, Exchange, E-Mail and Skype for Business, Microsoft Windows Server and SQL Server
  • Microsoft Windows VDI as Pooled Desktops, Personal Desktops, and Remote Desktop Sessions (formerly Terminal Services)
  • Full-Featured PBX with Digium or Polycom Telephones and Video Conference
  • Line of Business Applications
  • iPhone, Blackberry, Android and Windows Smartphone Support
  • Firewall & Security
  • Branch Connectivity Expansion via VPN
Apple MacMicrosoft WindowsHosted Asterisk

We migrate your environment from a premise-based situation to a cloud-based environment and run your workloads in the cloud. Whether your workload is voice, data or both, we have the experience and the expertise to make the transition seamless and as easy as 1, 2, 3.

Learn more about Turn-Key Small Business Platform.


Infradapt is a Microsoft, Dell, Digium, Polycom, Adtran, Cisco, VMware and Presence Technologies Partner and Solution Provider. All partner products and solutions are available to our customers in and Fixed Rate monthly model.
Please consult an Infradapt Solutions Specialist for any specific product needs.

Small Office and Home Office (SoHo) PBX Solutions

Ideal for Small Office and Home Office (SoHo) applications, Infradapt’s affordable, hosted VoIP telephone system solution offers all the features, customization, and flexibility of an enterprise VoIP system. Choose from a variety of phone sets, calling plans—including an unlimited* domestic and/or international options—and advanced features.

  • Music on Hold
  • Voicemail
  • Call Transfer
  • Hunting and Ring Groups
  • Call Recording
  • Call Monitoring
  • Detailed Reporting
Hosted Asterisk

Hosted Servers & Applications

Why buy or lease physical servers when you can eliminate the need for maintenance, warranties, and other nuisances? Infradapt’s on-demand cloud platform offers:

Hosted Windows

Hosted Windows

If you are looking for the next generation operating system from Microsoft with the added peace of mind of knowing it was done to your specifications, Infradapt’s hosted Windows is the solution.

Hosted Exchange

Hosted Exchange

Exchange fully hosted and replicated. Nothing is more mission critical than communication. E-mail and telephony are at the heart of today’s enterprises. Your business deserves and needs the same reliability and features that the Fortune 100 companies rely on.

Infradapt hosted e-mail and communication solutions give you just that – a Fortune 100 solution on a Small Business budget.

(Compatible with mobile devices including iPhone, Android and Blackberry)

Hosted SQL

Hosted SQL Server

Many ERP solutions today run on SQL databases.

If you face the challenge of looking for a solution that will allow your entire company to gain access to the same data, all of the time, regardless of location – talk to us about how to host your ERP Software and/or your Application Databases.

Hosted Asterisk

Hosted PBX

Asterisk is the most widely used Open Source PBX software in the world surpassing the number of installations of traditional vendors of proprietary IP Telephony like Cisco, Nortel and Avaya.

LAMP (Linux, Apache, MySQL, Php, Perl, Python) is the open source base for many world class web enabled applications.

Distributions: RedHat Enterprise Server; CentOS Linux Server; Ubuntu Server; FreeBSD; many more…

 

Call Center – Hosted Predictive Dialer / Trunking

Improve sales force productivity and deliver top-line business value with hosted predictive dialing and CRM integration. Infradapt offers a fully-managed predictive dialing and intelligent call routing platform as an enhancement to its telephony backbone.

  • Skill-based routing ensures the most capable agent takes each call
  • Live agent performance monitoring allows tracking agents by group, team, or individually
  • Live call monitoring and reporting allows supervisors and quality assurance staff to manage more effectively
  • Real-time campaign and list controls allow supervisors to stop and start campaigns at a moment’s notice

Hosted Contact Center Platform / SaaS

Infradapt offers a full range of contact center solutions—from Asterisk and Switchvox to Presence OpenGate—on-demand from its resilient cloud hosting platform. Whether you’re looking for a fully outsourced solution including telecommunications services or a hybrid model where you leverage existing in-house equipment, Infradapt can help you make an informed decision and quickly get you started.

A hosted solution offers many advantages over on-premise equipment, including built-in redundancy and expertise, reduced initial investment, faster go-live, and other benefits.

  • Low Cost
  • Full Functionality
  • Built-In Redundancy
  • Secure Network Transport
  • Full Telecommunications Services Suite
  • High-Bandwidth Co-location Facilities

24/7/365 Service and Support

Infradapt’s hosted platform solutions are monitored for high-availability 24/7 and designed to be highly resilient. All hosted solutions include full access to Infradapt’s 24-hour help desk and operations center so you will never have to worry about where to get help when you need it.

Additional Benefits

Comprehensive Assessment & Evaluation

InfraPremise performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs.

Consistent Project Management & Implementation

As part of any deployment, Infradapt’s project management team makes sure things go smoothly. A dedicated project manager will be assigned to your project to coordinate logistics, manage schedules, and keep everyone in sync.

Full Life-Cycle Support

Infradapt’s 24-hour helpdesk is always available to support your network, computer, and telephony needs. Whether responding to a basic configuration question or a carrier outage, our front-line engineers will work with you to diagnose your problem and work with you from start to finish, ensuring rapid resolution. Periodic strategic consulting to review the effectiveness of your platform and operations will ensure that your organization continues to have the most efficient and cost-effective solution in place. Our relationship is an ongoing commitment to ensure capabilities meet requirements at the correct price point.

The Right Partner For Your Project

Whether you are expanding and opening a new site or confronting the limitations of an aging voice or data platform, Infradapt can implement your InfraPremise project from start to finish – evaluating system requirements, building a business case, and ultimately installing and supporting your ideal environment.

Smooth Deployment

The goal of any migration or initial roll-out is a smooth transition with the least amount of business disruption possible. InfraPremise assigns an experienced project management team that has coordinated solution implementations in industries as diverse as aerospace, healthcare, manufacturing, retail, and financial services. From integrating with a legacy platform, to porting numbers between carriers, even migrating departments in phases, Infradapt has the experience to deliver on-time and on-budget. Our clients have confidence because we have done it before.

Features You Can Use

Most organizations deploying a new PBX only enable just enough features to mimic a previous system, missing a valuable opportunity. As part of a PBX deployment, InfraPremise will work with you to develop a plan to activate the most appropriate features for your organization and then conduct user, supervisor, or administrator training as needed. The goal is to ensure you achieve the maximum organizational benefit, including productivity enhancements. We operate in a similar fashion with regard to hardware and software, rigorously reviewing requirements and achieving the most cost-effective deployment of resources to meet both current and anticipated needs.

The Confidence of Continuity

Ultimately, every site will experience some form of power or telecommunications service disruption to the point where callers will be unable to reach their system. In many cases, no cost to low-cost options are available from your carrier that will allow service to be redirected around such an outage. Additionally, Infradapt can even offer an optional business continuity service from its cloud voice platform that can sustain your organization through an extended site emergency or outage.

Realizing ROI

Infradapt analyses many factors when completing a project Return on Investment (ROI) study for an organization. Beyond the basic equipment replacement ROI, maintenance cost reduction, lease buyout or replacement advantage, etc. Infradapt also looks at how current and proposed infrastructure is being consumed. Phone and Internet costs are reviewed, carrier traffic studies are performed, and ultimately the most cost-effective solution is proposed for your organization. In many cases follow-up (and ongoing) post-implementation consumption studies can be performed to make sure your organization is not overspending on data and telecommunications hardware and software or underestimating demand and missing opportunities.



Infradapt is a Dell, Digium, Polycom, Adtran, Cisco and Ruckus Partner, VMware Solution Provider and Microsoft Cloud Services Provider. All partner products and solutions are available to our clients in and Fixed Rate monthly model.


Learn More

Contact an Infradapt Solutions Specialist online or call 1-800-394-2301 to explore how Infradapt can optimize your data and communications infrastructure and maximize your company’s productivity.