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Outsourced IT for Businesses

Cloud Based Phone System for Businesses in East Union PA

 

Get all the business phone, collaboration, conferencing and mobility features you've ever dreamed of for much less than you ever thought possible. Everything you need in one complete, integrated suite. VoIP phone services, mobile apps, contact centers, Web conferencing, and more. With VoIP, enable BYOD for business communications via a mobile app, and provide freedom and flexibility for your increasingly mobile workforce.

Boost employee productivity and IT efficiency, enabling the shift of resources to more strategic initiatives. Infradapt VoIP delivers high quality, reliability, and the value expected by businesses. Infradapt's VoIP PBX is available on premise or as a Cloud Hosted PBX solution which includes Infradapt Managed Services for administration.

Infradapt's VoIP PBX offers all-inclusive cloud phone system featuring HD video meetings, unified voice, fax, text, audio conferencing, and detailed reporting. Hosted PBX eliminates on-premise systems, making it easy to manage multiple office locations, and simple to connect and scale your business and distributed workforce. Whether on Premise or Cloud Hosted, VoIP PBX systems provide mobility to employees, flexibility when a business expands, and are easier to manage than the traditional PBX.

Why Choose Infradapt for your of Deployment of Cloud Based Phone Systems ?


Infradapt's engineering team has been widely recognized as leaders in the converged networking and communications field. Collectively responsible for hundreds of telephony projects and VoIP implementations, the Infradapt team has the experience to make converged networking work for your organization. After years of experience selling and deploying proprietary telephony solutions from Avaya, Cisco and Mitel, Infradapt moved into more open telephony architectures, due to the lack of flexibility of the proprietary solutions available at the time.

Infradapt is an early adopter of VoIP and Open-Source Telephony platforms. Our first Asterisk "The Open-Source PBX" implementations date back to 2002. We have already deployed more 20,000 telephony endpoints and we support client locations spreading through and 12 different states PA, NJ, DE, IL, FL, CA, TX, OH, AL, OR, LA, VA; Washington, DC as well as international locations in Canada and South America.

 

Expand Your Efficiency


We deliver multi-site expertise, SIP trunking, Unified Communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise.

 

Comprehensive Assessment & Evaluation

Infradapt performs an extensive pre-sale consultation, evaluating network capacity, application requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization's needs. In most cases, Infradapt is able to eliminate waste, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs.

 

Legacy Migration & Integration

Infradapt has extensive experience assisting its customers to make the move outside of restrictive legacy platforms and gracefully extend the capabilities of such platforms. Whether seeking a "no downtime" migration path or simply to enable remote access to an older system, Infradapt can deliver quickly and reliably. Infradapt brings to the table extensive expertise on new and legacy telephony architectures, ensuring a seamless transition away from legacy systems or integration with legacy systems due to industry specific requirements.

Learn More

Contact an Infradapt Solutions Specialist online or call 1-800-394-2301 to explore how Infradapt's Distributed IP Telephony solutions can benefit your organization. Infradapt is recognized to be among the industry's most capable providers of Open-Source Telephony solutions.

Customization of UCaaS

Infradapt is very seasoned with customization of our UCaaS and Telephony platforms and integration with on-premise or cloud-based line of business API's. This allows for the highest level of productivity and notification possible in today's distributed and hyper-connected environments.

Infradapt works with your organization to integrate parts of your on-premise solutions and connect them with more efficient Infradapt Cloud Solutions.  Every company has different needs and requirements; Infradapt works to build the best solution for your business.

 

Private Cloud - Share Nothing, True Privacy!

Infradapt cloud environments are a true private, single tenant, share nothing environment. Infradapt's dedicated private cloud solution delivers true privacy; strict safeguards, including firewalls and private networks within the cloud, ensure that your data remains under your exclusive control.

Infradapt only offers Fully Managed Private Cloud Infrastructures. (IaaS), a Private Cloud fully managed by Infradapt from server configuration to helpdesk calls. You can count on complete infrastructure support with the advantage of fixed rate plans.



InfraCloud Benefits


  • Fixed Fee - Fixed Rate IT - No Capital Investment
  • Quick Provisioning System - Immediate Access to Hosted Environment
  • Unified Communications Platform - Available
  • Unlimited Calling to the United States - Available
  • Regular Hardware Replacement and Software Upgrades - Included
  • Private Cloud - True Privacy Isolation - Included
  • 24x7x365 Monitoring and Alert System - Included
  • 24x7x365 Helpdesk - Included
  • Redundant High-Bandwidth - Included
  • Data Bunker Facility - Included
  • Redundant Power Generation - Included
  • E-Mail, DNS and Web Hosting Services - Included
  • E-Mail Virus and Spam Control - Included
  • State-Of-The-Art Trouble-Ticketing System - Included
  • Complete Network Administration - Included
  • Proactive Maintenance - Included
  • Backups and Disaster Recovery - Included
  • Secure VPN Access for Remote Users - Included

Infradapt Hosted PBX For Schools

All you need: Voice, Backup-Voice and Managed Services

Our Hosted PBX Offering Features:

  • ADSI On-Screen Menu System
  • Alarm Receiver
  • Append Message
  • Authentication
  • Automated Attendant
  • Blacklists
  • Blind Transfer
  • Call Detail Records
  • Call Forward on Busy
  • Call Forward on No Answer
  • Call Forward Variable
  • Call Monitoring
  • Call Parking
  • Call Queuing
  • Call Recording
  • Call Retrieval
  • Call Transfer
  • Call Waiting
  • Call Routing (DID & ANI)
  • Call Snooping
  • Caller ID
  • Caller ID Blocking
  • Caller ID on Call Waiting
  • Calling Cards
  • Conference Bridging
  • Database Store / Retrieve
  • Database Integration
  • Dial by Name
  • Direct Inward System Access
  • Distinctive Ring
  • Distributed Universal Number Discovery (DUNDi)
  • Do Not Disturb
  • E911
  • ENUM
  • Fax Transmit and Receive
  • Call Features

  • Flexible Extension Logic
  • Interactive Directory Listing
  • Interactive Voice Response (IVR)
  • Local and Remote Call Agents
  • Macros
  • Music On Hold
  • Music On Transfer
  • Flexible Mp3-based System
  • Random or Linear Play
  • Volume Control
  • Privacy
  • Open Settlement Protocol (OSP)
  • Overhead Paging
  • Protocol Conversion
  • Remote Call Pickup
  • Remote Office Support
  • Roaming Extensions
  • Route by Caller ID
  • SMS Messaging
  • Spell / Say
  • Streaming Hold Music
  • Supervised Transfer
  • Talk Detection
  • Text-to-Speech (via Festival)
  • Three-way Calling
  • Time and Date
  • Transcoding
  • Trunking
  • VoIP Gateways
  • Voicemail:
  • Visual Indicator for Message Waiting
  • Stutter Dialtone for Message Waiting
  • Voicemail to email
  • Voicemail Groups
  • Web Voicemail Interface
  • Zapateller
  • Computer-Telephony Integration

  • Asterisk Gateway Interface (AGI)
  • Asterisk Manager Interface (AMI)
  • Asterisk REST Interface (ARI)
  • Outbound Call Spooling
  • Scalability

  • TDMoE (Time Division Multiplex over Ethernet)
  • Allows direct connection of Asterisk PBX
  • Zero latency
  • Uses commodity Ethernet hardware
  • Voice-over IP
  • Allows for integration of physically separate installations
  • Uses commonly deployed data connections
  • Allows a unified dialplan across multiple offices
  • Codecs

  • ADPCM
  • CELT (pass through)
  • G.711 (A-Law & u-Law)
  • G.719 (pass through)
  • G.722
  • G.722.1 licensed from Polycom
  • G.722.1 Annex C licensed from Polycom
  • G.723.1 (pass through)
  • G.726
  • G.729a
  • GSM
  • iLBC
  • Linear
  • LPC-10
  • Speex
  • SILK
  • VoIP Protocols

  • Google Talk
  • H.323
  • IAX (Inter-Asterisk eXchange)
  • Jingle/XMPP
  • MGCP (Media Gateway Control Protocol
  • SCCP (Cisco Skinny)
  • SIP (Session Initiation Protocol)
  • UNIStim
  • Traditional Telephony Protocols

  • E&M
  • E&M Wink
  • Feature Group D
  • FXS
  • FXO
  • GR-303
  • Loopstart
  • Groundstart
  • Kewlstart
  • MF and DTMF support
  • Robbed-bit Signaling (RBS) Types
  • MFC-R2
  • ISDN Protocols

  • AT&T 4ESS
  • EuroISDN PRI and BRI
  • Lucent 5ESS
  • National ISDN 1
  • National ISDN 2
  • NFAS
  • Nortel DMS100
  • Q.SIG
  • Speech

  • Cepstral TTS
  • Lumenvox ASR
  • Infradapt Hosted PBX Benefits

  • Fixed Fee - No Capital Investment
  • Quick Provisioning System
  • Dedicated PBX Environment
  • Custom Integration with Existing Infrastructure
  • Video Conferencing Capable
  • Choice of Polycom, Cisco or Digium phone sets
  • Free Inter-company Calling Between Locations
  • Unlimited Calling (USA, lower 48)
  • Competitive International Calling Plans
  • Periodic IP Phone Software Upgrades
  • Easy Web Administration
  • 24x7x365 Monitoring and Alert System
  • 24x7x365 Helpdesk
  • Helpdesk Calls Answered in Less than 1 Minute
  • HD Voice (High-Definition)
  • Mobility Capabilities for On-The-Go Employees
  • Self-Serve User Management and Control
  • Quality of Service Monitoring
  • Robust Service Level Agreements
  • Business Continuity Capabilities
  • Integration with Skype for Business - Available
  • Integration with Line of Business Applications - Available
  • Integrated Outlook or Internet Explorer Toolbar, with Click to Dial and Call Control - Available
  • Redundant High-Bandwidth
  • Data Bunker Facility
  • Redundant Power Generation
  • Tier-1 Redundant Datacenter Facilities
  • No Charge for Maintenance, Upgrades or Licenses
  • Global DID Number - One Number to Make and Receive Calls From Any Device, Any Location
  • Call Routing, Voicemail, Hosted PBX Mobility, Virtual Presence for Mobile Workforce
  • Business Continuity on Every DID for Disaster Recovery and Re-Routing in Real-Time
  • Classes of Service and Executive Feature Sets
  • Simultaneous Ringing
  • Receptionist Soft Console
  • Call Queuing and Light Call Center Capabilities
  • Integrated Messaging, Voicemail to Email
  • Full Call Center Capabilities - Available
  • Periodic IP Phone Hardware Upgrades - Available
  • Unified Communications Applications Integration - Available
  • Integration with Microsoft Office Integration - Available
  • F.A.Q.


    What is the cloud ? What is a cloud ?

    The term “cloud” refers to Internet-accessible servers as well as the software and databases that run on those servers. Cloud servers are housed in data centers worldwide. Users and businesses who use cloud computing do not have to operate physical servers or run software programs on their own equipment.

    Because computation and storage take place on servers in a data center rather than locally on the user device, users may access the same files and programs from nearly any device. This is why, if a user logs in to their Instagram account on a new phone after their old phone breaks, they will discover their previous account intact, complete with all of their photographs, videos, and chat history. It is the same with cloud email services such as Gmail or Microsoft Office 365, as well as cloud storage providers such as Dropbox or Google Drive.


    How does cloud computing work?

    Cloud computing is made feasible by a technique known as virtualization. Virtualization enables the development of a simulated, digital-only “virtual” computer that acts like a real computer with its own hardware. A virtual machine is the technical word for such a computer. When correctly designed, virtual machines on the same host computer are sandboxed from one another, so they do not communicate at all, and files and programs from one virtual machine are not accessible to the other virtual machines, despite the fact that they are on the same physical machine.

    Virtual machines also make better use of the hardware that houses them. By operating many virtual machines at the same time, one server becomes many servers, and a data center becomes a network of data centers capable of serving multiple businesses. As a result, cloud providers may provide access to their servers to considerably more clients at once than they could otherwise, and they can do it at a cheap cost.

    Even if individual servers fail, cloud servers in general should remain online and accessible at all times. Cloud companies often backup their services across many computers and geographies.


    What is VoiP ? (Voice Over Internet Protocol)

    Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. VoIP services transform your voice into a digital signal that can be transmitted over the Internet. If you dial a standard phone number, the signal is transformed to a regular phone signal before reaching its destination.

    VoIP allows you to call from a computer, a dedicated VoIP phone, or a standard phone linked to a special adaptor. Furthermore, wireless “hot spots” in airports, parks, and cafés allow you to connect to the Internet and may allow you to utilize VoIP service wirelessly.


    What is an MSP ?

    A managed service provider (MSP) provides network, application, infrastructure, and security services to clients through continuous and frequent support and active management on their premises, in their MSP’s data center (hosting), or in third-party data center. MSP was originally applied to infrastructure or data-centric services, but it has now grown to cover any ongoing, regular management, maintenance and support.


    Contracting for services provides a number of operational advantages and financial benefits, including:

    • Staff is available around the clock for a small fee.
    • Contract, clearly describes the task of IT support.
    • Can provide coverage for on-site catastrophes
    • Data backup management can be included to prevent data loss.
    • Scalable, with more resources added progressively or temporarily.
    • Removes the possibility of a corporation being slowed down by industrial action.
    • Reduces the issue of firms vying for limited competent IT specialists, causing wages to rise.

    How is technology important for business ?

    Communication – Technology allows for faster, broader, and more efficient communication. This includes interactions inside your team as well as encounters with clients, potential consumers, investors, and the general public. Video conferencing technology such as Skype and Zoom make it possible to have meetings across geographical boundaries. Within your business, a software like Slack or Asana may help you streamline communication.

    Security – With the growth of cybercrime and data breaches, all firms must implement stringent security measures. Today, the majority of company assets are held in the cloud or on endpoints. As a result, businesses must implement stringent security measures to protect their data as well as that of their consumers.

    Efficiency – Overall, technology aids in the improvement of system, product, and service efficiency. It aids in the tracking and streamlining of operations, the maintenance of data flow, and the management of contacts and staff records. In reality, increasing operational efficiency helps to minimize expenses while while allowing the organization to develop faster.

    Time & Money – There is no doubt that technology enables organizations to accomplish more in less time while maintaining product or service quality. Indeed, technology is already undertaking monotonous activities that were formerly undertaken by humans. This helps by lowering personnel costs or directing them to places where they are most required. Businesses must have a thorough grasp of technical tools in order to fully utilize them. Management information systems play an important role in assisting businesses in tracking data, sales, productivity levels, and costs. Data can also reveal areas for improvement as well as potential for expansion. Knowledge of information systems will assist firms in streamlining administrative procedures, lowering operating costs, innovating, entering new markets, improving customer service, and gaining a competitive advantage in the market.


    Can I hire an MSP if I already have an IT person ?

    We are not here to take jobs. Our goal is to become a valuable extension to your team and help your company/organization become more productive and give them the ability to fully take advantage of available technology while providing reliable IT Support.

    How Much do Managed Services Cost ?

    There is no such thing as standardized pricing for managed IT services. That solely depends on the service provided and the duration of the service. IT MSP pricing often includes per-user and per-device fees. Sometimes low-cost services are followed by high-variable-cost services. Mid-tier services are frequently regarded as the greatest value for most firms. Furthermore, high-end services have greater fees and are better suited to specific scenarios.

    Learn More

    Contact an Infradapt Solutions Specialist online or call 1-800-394-2301 to explore how Infradapt's Distributed IP Telephony solutions can benefit your organization. Infradapt is recognized to be among the industry's most capable providers of Open-Source Telephony solutions.