INFRADAPT OUTSOURCED IT SERVICES

Outsourced IT Services for Small Businesses and Medium-sized Businesses

Infradapt provides Small Business IT support and network support to assist businesses in managing computers, servers, networks, and applications. Allow our IT business specialists and engineers to assess your requirements and provide the right mix of service and IT support so you can get back to running your business.

Learn how our pre-built combination of Hardware, Software, and Services, Infrastructure as a Service, can provide you with hassle-free and secure service (IaaS). Available in a Hosted, Hybrid, or Premise Based IT model, it provides a predictable, fixed-cost, no-surprise experience and is a much easier way to consume technology services.

We can extend, connect, and integrate your Small Business – from a single location to dozens. Do you require secure and dependable remote telecommuting that allows applications and phone calls to flow as smoothly as if everything were connected to a single large corporate headquarters office?

 


Learn More

Contact an Infradapt Solutions Specialist online or call 1-800-394-2301 to explore how Infradapt can optimize your data and communications infrastructure and maximize your company’s productivity.

 


Latest Hardware and Software and IT Support for Small Businesses and Medium-sized Businesses

Computers, software, phones, and 24-hour support are all available. All for one low price, professionally managed and updated. Infradapt provides access to the most recent software and hardware, as well as a 24-hour help desk for all of your IT support needs.

Because few things in business change faster than technology, who do you rely on to support your work? With Infradapt, you can always be confident that you will have access to the most up-to-date tools when you need them, without having to spend extra money.

Infradapt’s IT support program includes a periodic refresh in which your organization will automatically receive new computers, laptops, phones, and other tools without having to pay additional fees for the upgrades. As our clients migrate from on-premises infrastructure to a hybrid configuration, and eventually to a cloud-based platform, our solution evolves to meet their needs.

 


Small and Medium-Sized Business Offerings

  • InfraCloudFixed Rate Cloud-Based Offerings
  • InfraPremiseFixed Rate On Premise-Based Offerings
  • Managed ServicesFixed Rate Total Support to Cloud, Premise or Hybrid Offers
  • Video Conferencing Capable IP PBX Telephony Systems
  • SIP Trunking with Unlimited Calling Plans
  • Redundant Internet Connectivity – Internet High Availability

Benefits

  • Fixed Fee – Fixed Rate IT
  • Regular Hardware Replacement and Software Upgrades – Included
  • Cloud-Based Solutions– InfraCloud
  • Premise-Based Solutions – InfraPremise
  • E-Mail, DNS and Web Hosting Services – Included
  • E-Mail Virus and Spam Control – Included
  • 24x7x365 Monitoring and Alert System – Included
  • 24x7x365 Helpdesk – Included
  • State-Of-The-Art Trouble-Ticketing System – Included
  • Secure VPN Access for Remote Users – Included
  • Proactive Maintenance – Included
  • Backups and Disaster Recovery – Included
  • Complete Network Administration – Included
  • Complete Control over Servers – Included

 


Managed Services For Small Business- On Premise, Hybrid, or Cloud

Managed Services from Infradapt Total Support is designed to provide consistent uptime while limiting technology spending. Infradapt is able to offer this solution for a fixed fee by utilizing preventive maintenance, monitoring, and best-practice management methods to support your operation, as well as built-in hardware and software “refreshes.”

As a result, performance is predictable and dependable. Managed Services Total Support service plans are available for our InfraPremise solutions, which are designed for clients who prefer to keep all of their IT assets in-house and on-site; Managed Services Total Support service plans are also available for our hybrid solutions, which are designed for clients who want to gradually introduce cloud services while maintaining a significant on-site infrastructure.

 

All-Inclusive Service and Support

  • 24x7x365 Helpdesk
  • Remote IT Support and Remote Assistance
  • On-site IT Support as Needed
  • Parts Replacement Services
  • State-Of-The-Art Trouble-Ticketing System
  • iPhone, Blackberry, Android and Windows Smartphone Support

Proactive Maintenance

  • 24x7x365 Monitoring and Alert System
  • Mission Critical Server Performance Alerts
  • Mission Critical Services Availability Alerts
  • Patch Management
  • Disk Clean-Ups

 

Hassle Free Vendor Management

  • Line Of Business Applications
  • Telecom and Internet Service Providers
  • Web Site Consultants/Companys
  • Copiers and Printers
  • Phone System Vendors

 

 Virtual CIO

  • Quarterly Technology Reviews and Future Proofing
  • Technology Consulting and Engineering
  • Project Management of On-Site Implementations
  • Proof of Concept / Lab Testing
  • Annual Telco Audits
  • Loaner Equipment
  • Training Facilities
  • Disaster Recovery Facilities

 

Cyber Security Management

  • Desktop Anti-Virus Automatic Updates
  • Spyware, Botnets and Phishing Protection
  • E-Mail Virus and Spam Control
  • Web Content Filtering and Reporting
  • E-Mail Archiving and E-Mail Continuity
  • Firewall Management
  • Secure VPN Access Management

 

Backup, Disaster Recovery and Business Continuity

  • Automatic Hourly Backups
  • Data Secured in Three Places
  • Automated Nightly Data Transfer Off-site
  • Backup Verification and Reporting
  • 24x7x365 Backup Failure Monitoring and Notification

 


 

Voice, Data and Managed Services for Small Businesses and            Medium-Sized Business. Turn-Key Small Business Platform

Infradapt provides a complete infrastructure solution for small businesses as a one-stop turn-key solution. The Turn-Key Small Business Platform includes e-mail and phone service in addition to file storage, virtual desktops, and Microsoft Office 365.

 

  • Apple Mac and Windows Desktops
  • Microsoft Office 365, Exchange, E-Mail and Skype for Business, Microsoft Windows Server and SQL Server
  • Microsoft Windows VDI as Pooled Desktops, Personal Desktops, and Remote Desktop Sessions (formerly Terminal Services)
  • Full-Featured PBX with Digium or Polycom Telephones and Video Conference
  • Line of Business Applications
  • iPhone, Blackberry, Android and Windows Smartphone Support
  • Firewall & Security
  • Branch Connectivity Expansion via VPN
Apple Mac Microsoft Windows Hosted Asterisk

 

We convert your premise-based environment to a cloud-based environment and run your workloads in the cloud. We have the experience and expertise to make the transition as simple as 1, 2, 3 whether your workload is voice, data, or both.

Learn more about Turn-Key Small Business Platform.

 


 

Infradapt is a Microsoft, Dell, Digium, Polycom, Adtran, Cisco, VMware, and Presence Technologies Partner and Solution Provider. All partner products and solutions are available to our customers in a Fixed Rate monthly model.

Please consult an Infradapt Solutions Specialist for any specific product needs.

Small Office and Home Office (SoHo) PBX Solutions

Infradapt’s affordable, hosted VoIP telephone system solution is ideal for Small Office and Home Office (SoHo) applications, providing all of the features, customization, and flexibility of an enterprise VoIP system. Select from a wide range of phone sets, calling plans (including unlimited* domestic and/or international options), and advanced features.

 

  • Music on Hold
  • Voicemail
  • Call Transfer
  • Hunting and Ring Groups
  • Call Recording
  • Call Monitoring
  • Detailed Reporting
Hosted Asterisk

Hosted Servers & Applications

Why buy or lease physical servers when you can avoid maintenance, warranties, and other annoyances? Infradapt’s on-demand cloud platform includes the following features:

 

Hosted Windows

Hosted Windows

If you want the next generation operating system from Microsoft        with the added assurance that it was built to your specifications,          Infradapt’s hosted Windows is the solution.

 

 

Hosted Exchange

Hosted Exchange

Exchange is completely hosted and replicated. Nothing is more            important to the mission than communication. E-mail and phone        calls are at the heart of today’s businesses. Your company                      deserves and requires the same dependability and features that            Fortune 100 companies rely on.

Infradapt hosted e-mail and communication solutions deliver a            Fortune 100 solution on a Small Business budget.

(It is compatible with mobile devices such as the iPhone, Android,      and Blackberry.)

 

Hosted SQL

Hosted SQL Server

SQL databases are now used by many ERP solutions.

If you are looking for a solution that will allow your entire                      company to access the same data at all times, regardless of                    location, talk to us about how to host your ERP Software and/or          your Application Databases.

 

 

Hosted Asterisk

Hosted PBX

Asterisk is the most widely used Open Source PBX software in the      world, outnumbering traditional proprietary IP Telephony                    vendors such as Cisco, Nortel, and Avaya in terms of installations.

The open source foundation for many world-class web-enabled            applications is LAMP (Linux, Apache, MySQL, PHP, Perl, Python).

Distributions: RedHat Enterprise Server; CentOS Linux Server;          Ubuntu Server; FreeBSD; many more…

 

Call Center – Hosted Predictive Dialer / Trunking

With hosted predictive dialing and CRM integration, you can boost sales force productivity and deliver top-line business value. As an addition to its telephony backbone, Infradapt provides a fully managed predictive dialing and intelligent call routing platform.

  • Skill-based routing ensures that each call is handled by the most capable agent.
  • Agent performance can be tracked in real time by group, team, or individually.
  • Supervisors and quality assurance personnel can manage more effectively thanks to live call monitoring and reporting.
  • Real-time campaign and list controls enable supervisors to pause and resume campaigns at any time.

 

Hosted Contact Center Platform / SaaS

With hosted predictive dialing and CRM connectivity, increase sales force productivity and create top-line company value. As an addition to its telephony backbone, Infradapt provides a fully-managed predictive dialing and intelligent call routing platform.

With skill-based routing, each call is answered by the most qualified agent.
Live agent performance monitoring enables group, team, or individual tracking of agents.
The use of live call monitoring and reporting enhances management for supervisors and quality assurance personnel.
Campaigns can be stopped and started immediately by supervisors thanks to real-time campaign and list controls.

 

  • Low Cost
  • Full Functionality
  • Built-In Redundancy
  • Secure Network Transport
  • Full Telecommunications Services Suite
  • High-Bandwidth Co-location Facilities

24/7/365 Service and IT Support

The hosted platform solutions from Infradapt are highly resilient and continuously checked for high availability. You won’t ever have to worry about where to find assistance when you need it because all hosted solutions come with full access to Infradapt’s operations center and 24-hour IT support desk.

Additional Benefits

Comprehensive Assessment & Evaluation

To create the best solution for your organization’s needs, InfraPremise conducts a thorough pre-sale consultation, assessing network capacity, application requirements, server, desktop, laptop, and mobile requirements, existing call flows (if applicable), current trunk and carrier service utilization, as well as disaster recovery and business continuity considerations. In most cases, Infradapt is able to reduce long-term operational expenses while removing duplication, upgrading tools and services, and finally delivering a full platform update.

Consistent Project Management & Implementation

The project management team at Infradapt ensures everything runs well during any deployment. Your project will be given a dedicated project manager to oversee scheduling, manage logistics, and maintain communication.

Full Life-Cycle IT Support

Your needs for network, computer, and phone support are always met by Infradapt’s 24-hour helpdesk. Our front-line professionals will work with you to identify your problem and work with you from start to finish, assuring prompt resolution, whether they are responding to a simple configuration query or a carrier outage. Your organization will continue to have the most effective and efficient solution in place if you regularly engage in strategic consulting to assess the efficacy of your platform and operations. In order to ensure that skills fulfill requirements at the appropriate pricing point, our collaboration is an ongoing commitment.

The Right Partner For Your Project

Infradapt can implement your InfraPremise project from start to finish, including assessing system requirements, creating a business case, and ultimately installing and supporting your ideal environment, whether you are expanding and opening a new site or dealing with the limitations of an aging voice or data platform.

The goal of any migration or initial roll-out is a smooth transition with the least amount of business disruption possible. InfraPremise assigns an experienced project management team that has coordinated solution implementations in industries as diverse as aerospace, healthcare, manufacturing, retail, and financial services. From integrating with a legacy platform, to porting numbers between carriers, even migrating departments in phases, Infradapt’s IT Support has the experience to deliver on-time and on-budget. Our clients have confidence because we have done it before.

Features You Can Use

Most organizations that deploy a new PBX only enable enough features to mimic the previous system, thereby passing up a valuable opportunity. InfraPremise will work with you to develop a plan to activate the most appropriate features for your organization as part of a PBX deployment and then conduct user, supervisor, or administrator training as needed. The goal is to ensure that you get the most out of your organization, including increased productivity. We approach hardware and software in a similar manner, rigorously reviewing requirements and achieving the most cost-effective deployment of resources to meet both current and anticipated needs.

The Confidence of Continuity

Eventually, every site will experience some type of power or telecommunications service disruption, rendering callers unable to reach their system. In many cases, your carrier will provide no-cost or low-cost options to redirect service around such an outage. Furthermore, Infradapt’s cloud voice platform can provide an optional business continuity service that can help your organization survive an extended site emergency or outage.

Realizing ROI

When completing a project Return on Investment (ROI) study for an organization, Infradapt considers a variety of factors. Aside from the obvious equipment replacement ROI, maintenance cost savings, lease buyout or replacement advantage, and so on. Infradapt also examines how current and proposed infrastructure is used. Phone and Internet costs are examined, carrier traffic studies are conducted, and the most cost-effective solution for your organization is proposed. In many cases, post-implementation consumption studies can be conducted to ensure that your organization is not overspending on data and telecommunications hardware and software or underestimating demand and missing opportunities.

 



 

Infradapt is a partner of Dell, Digium, Polycom, Adtran, Cisco, and Ruckus as well as a provider of Microsoft Cloud Services and a VMware Solution Provider. Our customers have access to all partner products and solutions on a fixed-rate monthly basis.

 


Learn More

Contact an Infradapt Solutions Specialist online or call 1-800-394-2301 to explore how Infradapt IT support can optimize your data and communications infrastructure and maximize your company’s productivity.