Infradapt offers a full range of contact center solutions—from Asterisk and Switchvox to Presence OpenGate—on-demand from its resilient cloud hosting platform. Whether you’re looking for a fully outsourced solution including telecommunications services or a hybrid model where you leverage existing in-house equipment, Infradapt can help you make an informed decision and quickly get you started.
A hosted solution offers many advantages over on-premise equipment, including built-in redundancy and expertise, reduced initial investment, faster go-live, and other benefits.
Infradapt’s hosted platform solutions are monitored for high-availability 24/7 and designed to be highly resilient. All hosted solutions include full access to Infradapt’s 24-hour help desk and operations center so you will never have to worry about where to get help when you need it.
Infradapt has extensive contact center deployment and operations expertise ranging from stand-alone applications to integrated multi-interaction suites. From design, through deployment, and ongoing support, we can help your organization achieve its communications needs.
Even if your organization is small, improving customer call experiences can improve the bottom line. Keeping existing customers content is significantly more cost-effective than finding their replacements. By analyzing customer interactions with your platform, abandonment rates, hold times, and other data, Infradapt can help you reduce or eliminate frustration points and deliver a better experience.
Appropriate and timely reporting tools are essential to the success of any contact center platform. Infradapt can work with your operations team to define key performance indicators and adapt built-in reports to your organization’s needs. Additionally, custom analytic solutions including cross-platform reporting engines (Crystal Reports and JasperReports) are available to make sure all actionable information is captured and presented in the most effective manner possible.
Get all the business phone, collaboration, conferencing and mobility features you’ve ever dreamed of for much less than you ever thought possible.
Everything you need in one complete, integrated suite. VoIP phone services, mobile apps, contact centers, Web conferencing, and more. With VoIP, enable BYOD for business communications via a mobile app, and provide freedom and flexibility for your increasingly mobile workforce. Boost employee productivity and IT efficiency, enabling the shift of resources to more strategic initiatives.
Infradapt VoIP delivers high quality, reliability, and the value expected by businesses. Infradapt’s VoIP PBX is available on premise or as a Cloud Hosted PBX solution which includes Infradapt Managed Services for administration.
Infradapt’s VoIP PBX offers all-inclusive cloud phone system featuring HD video meetings, unified voice, fax, text, audio conferencing, and detailed reporting. Hosted PBX eliminates on-premise systems, making it easy to manage multiple office locations, and simple to connect and scale your business and distributed workforce.
Whether on premise or Cloud hosted, VoIP PBX systems provide mobility to employees, flexibility when a business expands, and are easier to manage than the traditional PBX.
Infradapt’s engineering team has been widely recognized as leaders in the converged networking and communications field. Collectively responsible for hundreds of telephony projects and VoIP implementations, the Infradapt team has the experience to make converged networking work for your organization.
After years of experience selling and deploying proprietary telephony solutions from Avaya, Cisco and Mitel, Infradapt moved into more open telephony architectures, due to the lack of flexibility of the proprietary solutions available at the time.
Infradapt is an early adopter of VoIP and Open-Source Telephony platforms. Our first Asterisk “The Open-Source PBX” implementations date back to 2002. We have already deployed more 20,000 telephony endpoints and we support client locations spreading through and 12 different states PA, NJ, DE, IL, FL, CA, TX, OH, AL, OR, LA, VA; Washington, DC as well as international locations in Canada and South America.
We deliver multi-site expertise, SIP trunking, Unified Communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise.
Infradapt performs an extensive pre-sale consultation, evaluating network capacity, application requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate waste, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs.
Infradapt has extensive experience assisting its customers to make the move outside of restrictive legacy platforms and gracefully extend the capabilities of such platforms. Whether seeking a “no downtime” migration path or simply to enable remote access to an older system, Infradapt can deliver quickly and reliably.
Infradapt brings to the table extensive expertise on new and legacy telephony architectures, ensuring a seamless transition away from legacy systems or integration with legacy systems due to industry specific requirements.
Contact an Infradapt Solutions Specialist online or call 1-800-394-2301 to explore how Infradapt’s Distributed IP Telephony solutions can benefit your organization. Infradapt is recognized to be among the industry’s most capable providers of Open-Source Telephony solutions.
Leveraging on our team’s extensive experience assisting global enterprises deploy IP Telephony environments, Infradapt deployed our first Hosted PBX Platform in 2006, using a combination of open-source and proprietary components.
Asterisk is the most widely used Open Source PBX software in the world surpassing the number of installations of traditional vendors of proprietary IP Telephony like Cisco, Nortel and Avaya.
Available as a one-stop communications turn-key solution, Infradapt offers a total communication hosted infrastructure solution for businesses. The Turn-Key Business Platform includes phone service, backup-phone service, manages services and integrated unified e-mail service.
Infradapt is a Microsoft, Dell, Digium, Polycom, Adtran, Cisco, VMware Solution Provider. All partner products and solutions are available to our customers in and Fixed Rate monthly model.
Our hosted voice platform, in particular, can be replicated and run from our customer’s own datacenters allowing for an extremely flexible enterprise communication platform, that is much easier to manage and more cost effective than other competitive proprietary VoIP solutions.
Please consult an Infradapt Solutions Specialist for any specific product needs.
Ideal for Small Office and Home Office (SoHo) applications, Infradapt’s affordable, hosted VoIP telephone system solution offers all the features, customization, and flexibility of an enterprise VoIP system. Choose from a variety of phone sets, calling plans—including an unlimited* domestic and/or international options—and advanced features.
Improve sales force productivity and deliver top-line business value with hosted predictive dialing and CRM integration. Infradapt offers a fully-managed predictive dialing and intelligent call routing platform as an enhancement to its telephony backbone.
As part of any deployment, Infradapt’s project management team makes sure things go smoothly. A dedicated project manager will be assigned to your project to coordinate logistics, manage schedules, and keep everyone in sync.
Infradapt’s 24-hour helpdesk is always available to support your network, computer, and telephony needs. Whether responding to a basic configuration question or a carrier outage, our front-line engineers will work with you to diagnose your problem, ensuring rapid resolution. Periodic strategic consulting to review the effectiveness of your platform and operations will ensure that your organization continues to have the most efficient and cost-effective solution in place. Our relationship is an ongoing commitment to ensure capabilities meet requirements at the correct price point.
Whether you are expanding and opening a new site or confronting the limitations of an aging voice or data platform, Infradapt can implement your InfraPremise project from start to finish – evaluating system requirements, building a business case, and ultimately installing and supporting your ideal environment.
The goal of any migration or initial rollout is a smooth transition while keeping business disruption to a minimum. Infradapt assigns an experienced project management team that has coordinated solution implementations in industries as diverse as aerospace, healthcare, manufacturing, retail, and financial services. From integrating with a legacy platform, to porting numbers between carriers, even migrating departments in phases, Infradapt has the experience to deliver on-time and on-budget. Our clients have confidence because we have done it before.
Most organizations deploying a new PBX only enable just enough features to mimic a previous system, missing a valuable opportunity. As part of a PBX deployment, Infradapt will work with you to develop a plan to activate the most appropriate features for your organization and then conduct user, supervisor, or administrator training as needed. The goal is to ensure you achieve the maximum organizational benefit, including productivity enhancements. We operate in a similar fashion with regards to hardware and software, rigorously reviewing requirements and achieving the most cost-effective deployment of resources to meet both current and anticipated needs.
Ultimately, every site will experience some form of power or telecommunications service disruption to the point where callers will be unable to reach their system. In many cases, no cost to low-cost options are available from your carrier that will allow service to be redirected around such an outage. Additionally, Infradapt can offer an optional business continuity service from its cloud voice platform that can sustain your organization through an extended site emergency or outage.
Infradapt analyses many factors when completing a project Return on Investment (ROI) study for an organization. Beyond the basic equipment replacement ROI, maintenance cost reduction, lease buyout or replacement advantage, etc. Infradapt also looks at how current and proposed infrastructure is being consumed. Phone and Internet costs are reviewed, carrier traffic studies are performed, and ultimately the most cost-effective solution is proposed for your organization. In many cases follow-up (and ongoing) post-implementation consumption studies can be performed to make sure your organization is not overspending on data and telecommunications hardware and software or underestimating demand and missing opportunities.
Infradapt will work with your preferred lender should you wish to finance your infrastructure investment. Additionally, we have already qualified several of the industry’s top financial services firms to offer turn-key equipment financing for our solutions. In most cases, an offer from one of these firms can even be included with a proposal or price quotation. Ask an Infradapt solutions specialist for more information about taking advantage of these offers.
Infradapt offers a full range of professional services including a 24/7 helpdesk and monitoring service to help support your critical operations. Whether the need is application integration, on-screen scripting, custom report design, or emergency operations support, Infradapt can help you maximize your contact center investments.
Infradapt is a Dell, Digium, Polycom, Adtran, Cisco and Ruckus Partner, VMware Solution Provider and Microsoft Cloud Services Provider. All partner products and solutions are available to our clients in and Fixed Rate monthly model.
Contact an Infradapt Solutions Specialist online or call 1-800-394-2301 to explore how Infradapt’s Distributed IP Telephony solutions can benefit your organization.