OUTSOURCED AND CO-MANAGED
TELEPHONY
FOR ENTERPRISES

HELPING ENTERPRISE CLIENTS WITH ENTERPRISE CHALLENGES

Over the years, Infradapt was able to acquire and develop a robust datacenter infrastructure that has been serving our Enterprise customers well. Our hosted voice platform, in particular, can be replicated and run from our Enterprise customer’s own datacenters allowing for an extremely flexible communication platform, that is much easier to manage and more cost effective than other competitive VoIP solutions. Infradapt offers our datacenter infrastructure strictly as a Fully Managed Infrastructure as a Service (IaaS) model.

This offer is attractive to many Enterprise IT managers, as an alternative to building their own Disaster Recovery or Business Continuity infrastructures from scratch. Enterprise customers enjoy the benefits of a custom tailored infrastructure they can fully utilize, without the associated burden of having to deal with physical infrastructure needs or hardware and software needs.

All our Enterprise offers can be purchased the traditional way or on a fixed cost monthly model and they can be deployed in the cloud or at your premises.

EXPAND YOUR ENTERPRISE’S EFFICIENCY

InfraPremise can equip you with the latest computer, networking, and communications equipment for less than it costs to maintain your aging infrastructure. From initial network assessments, application integration, to fully-managed deployment and maintenance, InfraPremise has the capability to deliver on the promise of improved system capability and integrity, operational efficiency, and infrastructure security. Infradapt deploys equipment from leaders including full featured Polycom IP telephones.

We deliver multi-site expertise, SIP trunking for unified communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise.

COMPREHENSIVE ASSESSMENT & EVALUATION

Infradapt performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs.

EXPAND YOUR EFFICIENCY

We deliver multi-site expertise, SIP trunking, Unified Communications, even fax to desktop efficiency. Whether deploying a simple single-location PBX solution using traditional copper or designing an international multi-location MPLS-based solution, Infradapt has demonstrated experience and expertise.

LEGACY MIGRATION & INTEGRATION

Infradapt has extensive experience assisting its customers to make the move outside of restrictive legacy platforms and gracefully extend the capabilities of such platforms. Whether seeking a “no downtime” migration path or simply to enable remote access to an older system, Infradapt can deliver quickly and reliably.

Infradapt brings to the table extensive expertise on new and legacy telephony architectures, ensuring a seamless transition away from legacy systems or integration with legacy systems due to industry specific requirements.

OPTIMIZING CONTACT CENTER PERFORMANCE

Infradapt has extensive contact center deployment and operations expertise ranging from stand-alone applications to integrated multi-interaction suites. From design, through deployment, and ongoing support, we can help your organization achieve its communications needs.

  • Inbound and Outbound
  • Stand-alone dialers (Predictive, Preview, etc.)
  • Stand-alone IVR / ACD Solutions
  • Robo-Call Platforms
  • Departmental Solutions (Adjunct to existing PBX)
  • Comprehensive Enterprise Platforms
  • Hosted Services Solutions (SaaS)

Even if your organization is small, improving customer call experiences can improve the bottom line. Keeping existing customers content is significantly more cost-effective than finding their replacements. By analyzing customer interactions with your platform, abandonment rates, hold times, and other data, Infradapt can help you reduce or eliminate frustration points and deliver a better experience.

ANALYTICS / CUSTOM REPORTING

Appropriate and timely reporting tools are essential to the success of any contact center platform. Infradapt can work with your operations team to define key performance indicators and adapt built-in reports to your organization’s needs. Additionally, custom analytics solutions including cross-platform reporting engines (Crystal Reports and JasperReports) are available to make sure all actionable information is captured and presented in the most effective manner possible.

CLOUD HOSTED PBX AND PREMISE BASED PHONE SYSTEM

Get all the business phone, collaboration, conferencing and mobility features you’ve ever dreamed of for much less than you ever thought possible.

Everything you need in one complete, integrated suite. VoIP phone services, mobile apps, contact centers, Web conferencing, and more. With VoIP, enable BYOD for business communications via a mobile app, and provide freedom and flexibility for your increasingly mobile workforce. Boost employee productivity and IT efficiency, enabling the shift of resources to more strategic initiatives.

Infradapt VoIP delivers high quality, reliability, and the value expected by businesses. Infradapt’s VoIP PBX is available on premise or as a Cloud Hosted PBX solution which includes Infradapt Managed Services for administration.

Infradapt’s VoIP PBX offers all-inclusive cloud phone system featuring HD video meetings, unified voice, fax, text, audio conferencing, and detailed reporting. Hosted PBX eliminates on-premise systems, making it easy to manage multiple office locations, and simple to connect and scale your business and distributed workforce.

Whether on premise or Cloud hosted, VoIP PBX systems provide mobility to employees, flexibility when a business expands, and are easier to manage than the traditional PBX.

WHY CHOOSE INFRADAPT FOR YOUR VOIP DEPLOYMENT

Infradapt’s engineering team has been widely recognized as leaders in the converged networking and communications field. Collectively responsible for hundreds of telephony projects and VoIP implementations, the Infradapt team has the experience to make converged networking work for your organization.

After years of experience selling and deploying proprietary telephony solutions from Avaya, Cisco and Mitel, Infradapt moved into more open telephony architectures, due to the lack of flexibility of the proprietary solutions available at the time.

Infradapt is an early adopter of VoIP and Open-Source Telephony platforms. Our first Asterisk “The Open-Source PBX” implementations date back to 2002. We have already deployed more 20,000 telephony endpoints and we support client locations spreading through and 12 different states PA, NJ, DE, IL, FL, CA, TX, OH, AL, OR, LA, VA; Washington, DC as well as international locations in Canada and South America.

ENTERPRISE OFFERINGS

INFRACLOUD ENTERPRISE BENEFITS

INFRADAPT HOSTED PBX – TURN-KEY HOSTED PBX PLATFORM

Leveraging on our team’s extensive experience assisting global enterprises deploy IP Telephony environments, Infradapt deployed our first Hosted PBX Platform in 2006, using a combination of open-source and proprietary components.

Available as a one-stop communications turn-key solution, Infradapt offers a total communication hosted infrastructure solution for businesses. The Turn-Key Business Platform includes phone service, backup-phone service, manages services and integrated unified e-mail service.

  • HOSTED PBX

    Asterisk is the most widely used Open Source PBX software in the world surpassing the number of installations of traditional vendors of proprietary IP Telephony like Cisco, Nortel and Avaya. LAMP (Linux, Apache, MySQL, Php, Perl, Python) is the open source base for many world class web enabled applications. Distributions: RedHat Enterprise Server; CentOS Linux Server; Ubuntu Server; FreeBSD; many more…

FEATURES INCLUDED WITH OUR HOSTED PBX OFFERING

  • ADSI On-Screen Menu System
  • Alarm Receiver
  • Append Message
  • Authentication
  • Automated Attendant
  • Blacklists
  • Blind Transfer
  • Call Detail Records
  • Call Forward on Busy
  • Call Forward on No Answer
  • Call Forward Variable
  • Call Monitoring
  • Call Parking
  • Call Queuing
  • Call Recording
  • Call Retrieval
  • Call Routing (DID & ANI)
  • Call Snooping
  • Call Transfer
  • Call Waiting
  • Caller ID
  • Caller ID Blocking
  • Caller ID on Call Waiting
  • Calling Cards
  • Conference Bridging
  • Database Store / Retrieve
  • Database Integration
  • Dial by Name
  • Direct Inward System Access
  • Distinctive Ring
  • Distributed Universal Number Discovery (DUNDi™)
  • Do Not Disturb
  • E911
  • ENUM
  • Fax Transmit and Receive

  • Flexible Extension Logic
  • Interactive Directory Listing
  • Interactive Voice Response (IVR)
  • Local and Remote Call Agents
  • Macros
  • Music On Hold
  • Music On Transfer
    • Flexible Mp3-based System
    • Random or Linear Play
    • Volume Control
  • Privacy
  • Open Settlement Protocol (OSP)
  • Overhead Paging
  • Protocol Conversion
  • Remote Call Pickup
  • Remote Office Support
  • Roaming Extensions
  • Route by Caller ID
  • SMS Messaging
  • Spell / Say
  • Streaming Hold Music
  • Supervised Transfer
  • Talk Detection
  • Text-to-Speech (via Festival)
  • Three-way Calling
  • Time and Date
  • Transcoding
  • Trunking
  • VoIP Gateways
  • Voicemail:
    • Visual Indicator for Message Waiting
    • Stutter Dialtone for Message Waiting
    • Voicemail to email
    • Voicemail Groups
    • Web Voicemail Interface
  • Zapateller

  • Asterisk Gateway Interface (AGI)
  • Asterisk Manager Interface (AMI)
  • Asterisk REST Interface (ARI)
  • Outbound Call Spooling

  • TDMoE (Time Division Multiplex over Ethernet)
  • Allows direct connection of Asterisk PBX
  • Zero latency
  • Uses commodity Ethernet hardware
  • Voice-over IP
  • Allows for integration of physically separate installations
  • Uses commonly deployed data connections
  • Allows a unified dialplan across multiple offices

  • ADPCM
  • CELT (pass through)
  • G.711 (A-Law & μ-Law)
  • G.719 (pass through)
  • G.722
  • G.722.1 licensed from Polycom®
  • G.722.1 Annex C licensed from Polycom®
  • G.723.1 (pass through)
  • G.726
  • G.729a
  • GSM
  • iLBC
  • Linear
  • LPC-10
  • Speex
  • SILK

  • Google Talk
  • H.323
  • IAX™ (Inter-Asterisk eXchange)
  • Jingle/XMPP
  • MGCP (Media Gateway Control Protocol
  • SCCP (Cisco® Skinny®)
  • SIP (Session Initiation Protocol)
  • UNIStim

  • E&M
  • E&M Wink
  • Feature Group D
  • FXS
  • FXO
  • GR-303
  • Loopstart
  • Groundstart
  • Kewlstart
  • MF and DTMF support
  • Robbed-bit Signaling (RBS) Types
  • MFC-R2

  • AT&T 4ESS
  • EuroISDN PRI and BRI
  • Lucent 5ESS
  • National ISDN 1
  • National ISDN 2
  • NFAS
  • Nortel DMS100
  • Q.SIG

  • Cepstral TTS
  • Lumenvox ASR

  • Fixed Fee – No Capital Investment
  • Quick Provisioning System
  • Dedicated PBX Environment
  • Custom Integration with Existing Infrastructure
  • Video Conferencing Capable
  • Choice of Polycom, Cisco or Digium phone sets
  • Free Inter-company Calling Between Locations
  • Unlimited Calling (USA, lower 48)
  • Competitive International Calling Plans
  • Periodic IP Phone Software Upgrades
  • Easy Web Administration
  • 24x7x365 Monitoring and Alert System
  • 24x7x365 Helpdesk
  • Helpdesk Calls Answered in Less than 1 Minute
  • HD Voice (High-Definition)
  • Mobility Capabilities for On-The-Go Employees
  • Self-Serve User Management and Control
  • Quality of Service Monitoring
  • Robust Service Level Agreements
  • Business Continuity Capabilities
  • Redundant High-Bandwidth
  • Data Bunker Facility
  • Redundant Power Generation
  • Tier-1 Redundant Datacenter Facilities
  • No Charge for Maintenance, Upgrades or Licenses
  • Global DID Number – One Number to Make and Receive Calls From Any Device, Any Location
  • Call Routing, Voicemail, Hosted PBX Mobility, Virtual Presence for Mobile Workforce
  • Business Continuity on Every DID for Disaster Recovery and Re-Routing in Real-Time
  • Classes of Service and Executive Feature Sets
  • Simultaneous Ringing
  • Receptionist Soft Console
  • Call Queuing and Light Call Center Capabilities
  • Integrated Messaging, Voicemail to Email
  • Full Call Center Capabilities – Available
  • Periodic IP Phone Hardware Upgrades – Available
  • Unified Communications Applications Integration – Available
  • Integration with Microsoft Office Integration – Available
  • Integration with Skype for Business – Available
  • Integration with Line of Business Applications – Available
  • Integrated Outlook or Internet Explorer Toolbar, with Click to Dial and Call Control – Available

CALL CENTER - HOSTED PREDICTIVE DIALER / TRUNKING

Improve sales force productivity and deliver top-line business value with hosted predictive dialing and CRM integration. Infradapt offers a fully-managed predictive dialing and intelligent call routing platform as an enhancement to its telephony backbone.

  • Skill-based routing ensures the most capable agent takes each call
  • Live agent performance monitoring allows tracking agents by group, team, or individually
  • Live call monitoring and reporting allows supervisors and quality assurance staff to manage more effectively
  • Real-time campaign and list controls allow supervisors to stop and start campaigns at a moment’s notice

HOSTED CONTACT CENTER PLATFORM / SAAS

Infradapt offers a full range of contact center solutions—from Asterisk and Switchvox to Presence OpenGate—on-demand from its resilient cloud hosting platform. Whether you’re looking for a fully outsourced solution including telecommunications services or a hybrid model where you leverage existing in-house equipment, Infradapt can help you make an informed decision and quickly get you started.

A hosted solution offers many advantages over on-premise equipment, including built-in redundancy and expertise, reduced initial investment, faster go-live, and other benefits. Infradapt’s hosted platform solutions are monitored for high-availability 24/7 and designed to be highly resilient. All hosted solutions include full access to Infradapt’s 24-hour help desk and operations center so you will never have to worry about where to get help when you need it.

ADDITIONAL BENEFITS

  • InfraPremise performs an extensive pre-sale consultation, evaluating network capacity, application requirements, server, desktop, laptop and mobile requirements, existing call flows (if applicable), current trunk and carrier services utilization, as well as disaster recovery and business continuity considerations to develop the most effective solution for your organization’s needs. In most cases, Infradapt is able to eliminate redundancy, upgrade equipment and services, and ultimately deliver a complete platform upgrade while reducing long-term operating costs.

  • As part of any deployment, Infradapt’s project management team makes sure things go smoothly. A dedicated project manager will be assigned to your project to coordinate logistics, manage schedules, and keep everyone in sync.

  • Infradapt’s 24-hour helpdesk is always available to support your network, computer, and telephony needs. Whether responding to a basic configuration question or a carrier outage, our front-line engineers will work with you to diagnose your problem and work with you from start to finish, ensuring rapid resolution. Periodic strategic consulting to review the effectiveness of your platform and operations will ensure that your organization continues to have the most efficient and cost-effective solution in place. Our relationship is an ongoing commitment to ensure capabilities meet requirements at the correct price point.

  • Whether you are expanding and opening a new site or confronting the limitations of an aging voice or data platform, Infradapt can implement your InfraPremise project from start to finish – evaluating system requirements, building a business case, and ultimately installing and supporting your ideal environment.

  • The goal of any migration or initial roll-out is a smooth transition with the least amount of business disruption possible. InfraPremise assigns an experienced project management team that has coordinated solution implementations in industries as diverse as aerospace, healthcare, manufacturing, retail, and financial services. From integrating with a legacy platform, to porting numbers between carriers, even migrating departments in phases, Infradapt has the experience to deliver on-time and on-budget. Our clients have confidence because we have done it before.

  • Most organizations deploying a new PBX only enable just enough features to mimic a previous system, missing a valuable opportunity. As part of a PBX deployment, InfraPremise will work with you to develop a plan to activate the most appropriate features for your organization and then conduct user, supervisor, or administrator training as needed. The goal is to ensure you achieve the maximum organizational benefit, including productivity enhancements. We operate in a similar fashion with regard to hardware and software, rigorously reviewing requirements and achieving the most cost-effective deployment of resources to meet both current and anticipated needs.

  • Ultimately, every site will experience some form of power or telecommunications service disruption to the point where callers will be unable to reach their system. In many cases, no cost to low-cost options are available from your carrier that will allow service to be redirected around such an outage. Additionally, Infradapt can even offer an optional business continuity service from its cloud voice platform that can sustain your organization through an extended site emergency or outage.

  • Infradapt analyses many factors when completing a project Return on Investment (ROI) study for an organization. Beyond the basic equipment replacement ROI, maintenance cost reduction, lease buyout or replacement advantage, etc. Infradapt also looks at how current and proposed infrastructure is being consumed. Phone and Internet costs are reviewed, carrier traffic studies are performed, and ultimately the most cost-effective solution is proposed for your organization. In many cases follow-up (and ongoing) post-implementation consumption studies can be performed to make sure your organization is not overspending on data and telecommunications hardware and software or underestimating demand and missing opportunities.

  • Infradapt will work with your preferred lender should you wish to finance your infrastructure investment. Additionally, we have already qualified several of the industry’s top financial services firms to offer turn-key equipment financing for our solutions. In most cases, an offer from one of these firms can even be included with a proposal or price quotation. Ask an Infradapt solutions specialist for more information about taking advantage of these offers.

  • Infradapt offers a full range of professional services including a 24/7 helpdesk and monitoring service to help support your critical operations. Whether the need is application integration, on-screen scripting, custom report design, or emergency operations support, Infradapt can help you maximize your contact center investments.

MITIGATE YOUR RISK, WITH INFRADAPT’S COMPREHENSIVE OFFERS

In addition to traditional IT offers, Infradapt developed InfraCloud our Cloud-Based Fixed Rate offering and InfraPremise our Premise-Based Fixed Rate and comprehensive offers that include all hardware, software, and services to satisfy your specific needs.

Unlike other companies that only broker or resell third party cloud services, Infradapt manages our own distributed cloud based infrastructure made available to all of our customers, in addition to third party public cloud services.

The more Infradapt infrastructure services you use, the more you transfer the risk associated with IT to Infradapt.

InfraCloud is fully protected with: Redundant Internet, Fire Suppression, Redundant Power, Redundant HVAC, Physical Security, Data Backup, Dust Control and much more.

INFRACLOUD

Fixed Rate Cloud-Based Offers

INFRAPREMISE

Fixed Rate On-Premise Based Offers

MANAGED SERVICES

Fixed Rate Total Support to Cloud, Premise or Hybrid Offers

MANAGED SERVICES – ON PREMISE, HYBRID, OR CLOUD

Infradapt’s Managed Services Total Support solution is structured to reliably deliver up-time and contain technology spending. Using preventive maintenance, monitoring, and best-practice management methods to support your operation, as well as built-in hardware and software “refreshes”, Infradapt is able to offer this solution for a fixed fee.

The result is predictable and reliable performance. Total Support service plans are available for InfraPremise solutions designed to our clients who prefer to retain all of their IT assets in-house and on-site; Total Support service plans are also available for our hybrid solutions to clients who wish to introduce cloud services at a measured pace while retaining a significant on-site infrastructure.

MANAGED SERVICE OFFERINGS

  • 24x7x365 Helpdesk
  • Remote Support and Remote Assistance
  • On-site Support as Needed
  • Parts Replacement Services
  • State-Of-The-Art Trouble-Ticketing System
  • iPhone, Blackberry, Android and Windows Smartphone Support

  • 24x7x365 Monitoring and Alert System
  • Mission Critical Server Performance Alerts
  • Mission Critical Services Availability Alerts
  • Patch Management
  • Disk Clean-Ups

  • Quarterly Technology Reviews and Future Proofing
  • Technology Consulting and Engineering
  • Project Management of On-Site Implementations
  • Proof of Concept / Lab Testing
  • Annual Telco Audits
  • Loaner Equipment
  • Training Facilities
  • Disaster Recovery Facilities

  • Line Of Business Applications
  • Telecom and Internet Service Providers
  • Web Site Consultants/Companys
  • Copiers and Printers
  • Phone System Vendors
  •  

  • Desktop Anti-Virus Automatic Updates
  • Spyware, Botnets and Phishing Protection
  • E-Mail Virus and Spam Control
  • Web Content Filtering and Reporting
  • E-Mail Archiving and E-Mail Continuity
  • Firewall Management
  • Secure VPN Access Management

  • Automatic Hourly Backups
  • Data Secured in Three Places
  • Automated Nightly Data Transfer Off-site
  • Backup Verification and Reporting
  • 24x7x365 Backup Failure Monitoring and Notification
  •  

OUR SERVICES

Managed IT Services

All Inclusive Service and Support
IT Support
Telecom Support
Proactive Maintenance
Virtual CIO
Hassle Free Vendor Management
Cyber Security Management Backup and Disaster Recovery

Cyber security and cyber liability protection

Risk Assessment / Remediation Process
Staff Training / Process Implementation
24 / 7 Monitoring and Incident Response
Gap Analysis / Remediation Report
Compliance Documentation
Hyper Backup Protection

Outsourced IT For Small to Medium-Sized Businesses

24 / 7 / 365 Unlimited Helpdesk
All Hardware Included
Trouble-Ticketing System Included
Smartphone Included
Office 365 Software Plan Included
Business PBX Included
Private Cloud Included
Managed IT Services Included

Business Continuity & disaster recovery

Ransomware Protection
Real-Time Cloud Replication
Hyper Backup Protection
High Availability Architecture
Voice High Availability
Quickest Point-in-Time Restores

Outsources Telephony for Enterprises

24 / 7 / 365 Monitoring and Support
Hosted, Premise or Hybrid
Trouble-Ticketing System Included
Unlimited IVRs, VMs, and Queues
Skype and Salesforce Integration
Call Center / Contact Center Ready
High Availability Included
Telecom Management Included

Private Hybrid Cloud

No Capital Investment
Quick Provisioning
Flexibility and Elasticity
Private Cloud, Share Nothing
24 / 7 / 365 Monitoring and Alert
Data Bunker Facility
Redundant High-Bandwidth and Power

WE BUILD STRATEGY

Outdated technology limiting your productivity?

In need of more organized business infrastructure?

Feeling limited by the restrictions of your current systems?

WE CAN HELP.

No matter the issues your company faces, when it comes to technology and information, Infradapt is here to help. Start by scheduling your free consultation, and we’ll work together to determine how Infradapt can help keep your business running smoothly, efficiently, and productively.

SCHEDULE YOUR

FREE CONSULTATION