Outsourced IT Services for Philadelphia Businesses

Philadelphia companies operate at a pace where downtime is not an option. Our outsourced IT service brings enterprise-grade tooling, rapid response, and a predictable operating model that scales with demand. We run your help desk, manage Microsoft 365 and cloud platforms, maintain networks, and harden security with continuous monitoring and incident containment. Compliance support, asset lifecycle planning, and cost governance keep technology aligned to budget and risk. Choose a fully managed approach or a co-managed partnership that augments in-house specialists while preserving your preferred tools and workflows.

Outsourced It support and services


WHAT ARE OUTSOURCED IT SERVICES?

Outsourced IT replaces ad hoc fixes with a reliable operating model. Instead of treating technology as a cost center that breaks at the worst time, it becomes a managed utility that supports growth. You get a dedicated team that maintains, secures, and supports your environment for a clear monthly fee.

The program adapts to your reality, whether you have no internal IT or a small team that needs backup and better tools.


1. Fully Outsourced IT

When there is no in house IT, we operate as your complete technology department. Help desk, network engineering, cloud administration, and security operations are handled by one accountable partner at a predictable cost. Ideal for leaders who want expert coverage without hiring.


2. Co-Managed IT

If you already have an IT manager or a small staff, we plug in as a high leverage partner to extend your team. We share the load, provide enterprise grade platforms, and step in on complex work so your internal talent can focus on priorities.

  • Reduce Busywork: We take over ticket queues, monitoring, and maintenance so your staff can move strategic projects forward.
  • Enterprise Toolset: Access advanced security, automation, and management platforms without the overhead of owning them yourself.
  • Specialist Backup: Tap network, cloud, and security experts for planning, troubleshooting, and escalations when it matters most.
  • Continuity Covered: Keep service steady during vacations, sick days, or peak demand with a team that already knows your environment.

WHY OUTSOURCING IT MATTERS FOR YOUR BUSINESS

  • Avoid Unplanned Outages: Proactive care and monitoring catch small issues before they become downtime.
  • Strengthen Cyber Resilience: Layered defenses, constant updates, and user training reduce risk from modern threats.
  • Boost Team Throughput: Fast support and tuned devices help employees stay focused on high value work.
  • Gain Time and Clarity: Leaders spend less time firefighting and more time on growth with a clear plan and budget.

WHAT IS INCLUDED

24/7 Helpdesk Support

Friendly remote and on site assistance for your team with clear response targets and real accountability.

Proactive Monitoring

Always on visibility into servers, endpoints, and cloud services to resolve problems before they interrupt work.

Network Management

Configuration and care for routers, switches, and Wi-Fi to maintain secure and reliable connectivity.

Cybersecurity

Defense in depth with firewalls, endpoint protection, email filtering, and ongoing awareness training.

Data Backup & Recovery

Automated, verified backups and tested recovery plans so you can bounce back quickly after an incident.

Cloud Services

Administration and security for Microsoft 365 and Google Workspace, including migration and daily support.

Vendor Management

One point of contact for internet, phone, and software providers with escalations handled for you.

IT Strategy & vCIO

Roadmaps, budgets, and metrics that align technology decisions with business outcomes.

User Management

Fast onboarding and secure offboarding with the right access, assets, and controls from day one.

OUR ONBOARDING PROCESS: SEAMLESS & DISRUPTION-FREE

  1. Discovery and Planning: We learn your goals, compliance needs, and how your teams work.
  2. System Assessment: A structured review of infrastructure, security, and cloud to highlight risks and quick wins.
  3. Silent Agent Deployment: Management and security tools roll out in the background with no impact on productivity.
  4. Go Live and Training: Support goes active, users meet the helpdesk, and everyone knows how to get help fast.
  5. Ongoing Strategy: Regular reviews track progress, refine priorities, and keep technology aligned to the roadmap.

THE INFRADAPT ADVANTAGE

Selecting an IT partner should deliver trust, clarity, and measurable results. That is the standard we hold ourselves to.

  • Local Team, National Scale: On site help when you need it backed by a deep bench of certified specialists.
  • Security Built In: Protection is integrated into every service from configuration to user support.
  • Plain Language: Clear communication and reporting that make risk and progress easy to understand.
  • Satisfaction Commitment: If something is not right, we fix it. Your success is the metric.

PRICING & NEXT STEPS

Your business is unique, so your plan should be too. We design an outsourced IT program around user count, workloads, and goals with straightforward pricing and no surprises.

  • Discovery Call: A short conversation to understand your current state and desired outcomes.
  • Free Assessment: A focused review to surface immediate risks and opportunities.
  • Clear Proposal: A flat monthly price with scope, timelines, and responsibilities defined.


FREQUENTLY ASKED QUESTIONS

What is a Managed Service Provider?

An MSP is a partner that delivers outsourced IT. Instead of staffing every role in house, you rely on our team to manage systems, security, and support for a predictable monthly fee.

When does outsourcing beat hiring internally?

Most small organizations get broader skills and round the clock coverage for less than the cost of one senior hire. You also gain processes, tooling, and continuity that are hard to build alone.

How does outsourcing reduce costs?

Preventing downtime, data loss, and breaches protects revenue. Flat rate service brings budget predictability while your team reclaims time to focus on core work.

What if I have a quick issue?

Call or email the helpdesk and a technician will start right away. No problem is too small and most tickets resolve on the first touch.

What does onboarding involve?

We assess your environment, deploy management tools quietly, document key systems, and move support live with a plan that minimizes disruption.

Do you provide on site visits?

Yes. Remote support handles most requests quickly, and we schedule on site service for hardware, cabling, and projects.

How do you protect and back up data?

We apply layered security, enforce least privilege, and verify backups with routine recovery tests for confidence when it counts.

Can you manage Microsoft 365 and Google Workspace?

Yes. We handle migration, administration, security, and daily support for both platforms to improve collaboration and control.

What response times should we expect?

Response and resolution targets are defined in our SLA. Critical issues take top priority to limit business impact.

Are long contracts required?

No. We offer flexible terms that emphasize value and results over lock in.

Learn More
Contact an Infradapt Solutions Specialist online or call 484-546-2000 to explore how our managed IT support can help your business thrive.