Unified Communications as a Service - UCaaS | IT Support - Managed Services - Lehigh Valley, Philadelphia

Unified Communications as a Service - UCaaS


UCaaS + Line of Business APIs = Highest Flexibility, Productivity and Notification in existence today!

The next generation of business communication services!

 

Most businesses communicate in a number of different ways, like voice, video, IM, email, etc. Infradapt Unified Communications platform brings all communication ways together to work seamlessly in one integrated solution.

 

Benefits of Infradapt

  • VoIP / Voice Telephony Services Including Mobility

  • Easy to Use on any device

  • Cloud / Premises or Hybrid

  • No IT Staff Needed

  • OpEx or CapEx Model

  • Fixed Predictable Monthly Cost

  • Everything Included, Minutes, SIP Trunks, High Availability

  • Scalable from dozens to thousands of end points

  • 100% Guaranteed


Learn More

Contact an Infradapt Solutions Specialist at 1-800-394-2301 to explore how Cloud Computing and Unified Communication solutions can benefit your organization.


What is UCaaS?

Unified Communications as a Service or UCaaS, is a cloud-based business communications system that spans across multiple channels and devices. UCaaS merges phone service, video conferencing, group/team messaging, SMS, fax and much more into a unified platform. It is the next generation of business communication services that streamlines access on desktops, laptops, tablets, phones, or any other medium.

 

Unified Communications

Unified Communications is a concept with origins back to the early 1990’s. Unified Communications refers to a phone system that integrates multiple communication methods within a business. A Unified Communication system brings together the different ways businesses communicate connects them to work on a single system. However, many times these individual services were offered across multiple vendors, many times features not integrating to one another. UCaaS rose to popularity about 20 years later as a result. With the demand for a simplified interconnected solution, Infradapt began offering a complete service offering to ensure every communication tool worked with one another.

Features of UCaaS

  • VoIP/Voice Telephony Services Including Mobility
  • Meeting Solutions- Video, Web, and Audio Conferencing
  • Unified Messaging- Instant Messaging (IM), Email, Voicemail, and Online Fax
  • Accessibility- Connect via Desktop, Laptop, Tablet, Mobile, Browser
  • Real-Time Communication System Monitoring
  • Integrate Services
    • Call Recording and Routing
    • Auto-Attendant/Call Center Lite
    • Workstream Collaboration
    • CRM

 

Benefits of UCaaS

  • Lower Capital Investment and Operational Expenses
  • Employee Mobility
  • Team Collaboration/Integration Improvement
  • Better CRM Experience
  • Increase in Productivity
  • Built-in redundancy (improved reliability) of voice solutions
  • Ease of management and effortless reporting on usage
  • Streamlined user experience throughout existing tools/applications (works with CRM and other business critical applications)
  • Security (platforms can be compliant with regulations like HIPAA, PCI, SOX and more)
  • Flexibility to accommodate remote and mobile employees
  • Scalability (add or remove seats as needed)
  • Reduced IT workloads
  • Decreased maintenance; frequently managed updated and security patches
  • Single point-of-contact for troubleshooting via your Infradapt Team

Hosted Asterisk

Types of UCaaS Placement

Infradapt offers different options on where to place your UCaaS

  • Private Cloud
  • Your Premises
  • Hybrid (Active Active or Active Passive between Cloud and Premises)

Customization of UCaaS

Infradapt is very seasoned with customization of our UCaaS and Telephony platforms and integration with on-premise or cloud-based line of business API’s. This allows for the highest level of productivity and notification possible in today’s distributed and hyper-connected environments.

Infradapt works with your organization to integrate parts of your on-premise solutions and connect them with more efficient Infradapt Cloud Solutions.  Every company has different needs and requirements; Infradapt works to build the best solution for your business.

 


The Future of UCaaS

 

Communications trends and technologies continue to evolve as they have over the past century.  More and more of today’s workers are utilizing mobile technology as a primary means to communicate.  With more mobility opportunities available to their employees, organizations will continue to embrace working from anywhere.  This makes it important for distributed teams to stay on the same page and stay connected anywhere, anytime and on any device. Small and medium-sized businesses as well as larger enterprises will find Infradapt’s UCaaS solutions to be the most logical option for their regional, national, and even global distributed collaboration and communications needs.

 


Unified Cloud Communications and Cloud Computing are Safer, More Cost-effective, and Incredibly Flexible.

Infradapt Cloud-based computing resources are less expensive and more resilient than hardware; delivering higher up-time, network responsiveness, and scalability while offering a lower Total Cost of Ownership than premise-based hardware.

Whether you need a single server for a small workforce or dozens of servers to support a distributed enterprise, Infradapt’s solutions offer the enormous benefits of cloud facilities without privacy or security drawbacks. Cloud computing resources offers a hassle free, simplified application and computing service for users, leaving the storage, security, hardware, and infrastructure headaches to Infradapt as the service provider.

Infradapt offers Private Cloud and Hybrid Cloud where access to and from is provided using encryption technology.

We understand the regulatory and security standards of different industries, and the requirements of publicly-owned companies for handling credit card information, health records, and financial records.

 

Private Cloud – Share Nothing, True Privacy!

Infradapt cloud environments are a true private, single tenant, share nothing environment. Infradapt’s dedicated private cloud solution delivers true privacy; strict safeguards, including firewalls and private networks within the cloud, ensure that your data remains under your exclusive control.

Infradapt only offers Fully Managed Private Cloud Infrastructures. (IaaS), a Private Cloud fully managed by Infradapt from server configuration to helpdesk calls.

You can count on complete infrastructure support with the advantage of fixed rate plans.

InfraCloud Benefits

  • Fixed Fee – Fixed Rate IT – No Capital Investment
  • Quick Provisioning System – Immediate Access to Hosted Environment
  • Unified Communications Platform – Available
  • Unlimited Calling to the United States – Available
  • Regular Hardware Replacement and Software Upgrades – Included
  • Private Cloud – True Privacy Isolation – Included
  • 24x7x365 Monitoring and Alert System – Included
  • 24x7x365 Helpdesk – Included
  • Redundant High-Bandwidth – Included
  • Data Bunker Facility – Included
  • Redundant Power Generation – Included
  • E-Mail, DNS and Web Hosting Services – Included
  • E-Mail Virus and Spam Control – Included
  • State-Of-The-Art Trouble-Ticketing System – Included
  • Complete Network Administration – Included
  • Proactive Maintenance – Included
  • Backups and Disaster Recovery – Included
  • Secure VPN Access for Remote Users – Included

Learn More

Contact an Infradapt Solutions Specialist at 1-800-394-2301 to explore how Cloud Computing and Unified Communication solutions can benefit your organization.


Cloud Infrastructure Voice Solutions

Infradapt InfraCloud offers a full spectrum of cloud infrastructure solutions for the enterprise, including business continuity, disaster recovery, total infrastructure outsourcing solutions, hybrid application hosting and scalability solutions

 

Infrastructure as a Service (IaaS) Platform

Beyond hosted servers and applications, Infradapt offers a fully-managed, private cloud infrastructure solution. Featuring isolated server space, private network facilities, and secure connectivity, your entire network can exist securely within Infradapt’s hosted cloud platform.

In addition to being available when needed, Infradapt’s cloud infrastructure offers superior performance to many on-premise platforms. In fact, due to the superior network performance and scalability, many customers have chosen to embrace the cloud platform as their production infrastructure and to re-deploy premise resources for backup or staging applications.

Enterprise Cloud Telephony Solutions

Infradapt has been a pioneer in the hosted voice platform market, leveraging the flexibility of its cloud computing platform to deliver efficiency to PBX and contact center services and more recently Unified Communications.

VoIP and technologies like virtualization have helped to make cloud-based voice services reliable, efficient, flexible, and extremely cost-effective.


24/7/365 Managed Services

Infradapt’s hosted platform solutions are monitored for high-availability 24/7 and designed with operational resilience in mind. Additionally, all hosted infrastructure solutions include full access to Infradapt’s 24-hour help desk and operations center so you’ll never have to worry about where to get help when you need it.