The next generation of business communication services!


Most businesses communicate in a number of different ways, like voice, video, IM, email, etc.
Infradapt Unified Communications platform brings all communication ways together to work seamlessly in one integrated solution.



What is UCaaS?


Unified Communications as a Service or UCaaS, is a cloud-based business unified communications system that spans across multiple channels and devices. UCaaS merges phone service, video conferencing, group/team messaging, SMS, fax and much more into a unified platform. It is the next generation of business communication services that streamlines access on desktops, laptops, tablets, phones, or any other medium.



Benefits of Infradapt's Unified Communications As A Service


  • VoIP / Voice Telephony Services Including Mobility
  • Easy to Use on any device
  • Cloud / Premises or Hybrid
  • No IT Staff Needed
  • OpEx or CapEx Model
  • Single point-of-contact for troubleshooting via your Infradapt Team
  • Fixed Predictable Monthly Cost
  • Everything Included, Minutes, SIP Trunks, High Availability
  • Scalable from dozens to thousands of end points
  • Streamlined user experience throughout existing tools/applications (works with CRM and other business critical applications)
  • Decreased maintenance; frequently managed updated and security patches
  • Reduced IT workloads
  • Lower Capital Investment and Operational Expenses
  • Employee Mobility
  • Team Collaboration/Integration Improvement
  • Better CRM Experience
  • Increase in Productivity
  • Built-in redundancy (improved reliability) of voice solutions
  • Ease of management and effortless reporting on usage
  • Security (platforms can be compliant with regulations like HIPAA, PCI, SOX and more)
  • Flexibility to accommodate remote and mobile employees
  • Scalability (add or remove seats as needed)

  • Learn More

    Contact an Infradapt Solutions Specialist at 1-800-394-2301 to explore how Cloud Computing and Unified Communication solutions can benefit your organization.


     

    The Future of Unified Communications

    Communications trends and technologies continue to evolve as they have over the past century. More and more of today's workers are utilizing mobile technology as a primary means to communicate. With more mobility opportunities available to their employees, organizations will continue to embrace working from anywhere. This makes it important for distributed teams to stay on the same page and stay connected anywhere, anytime and on any device. Small and medium-sized businesses as well as larger enterprises will find Infradapt's UCaaS solutions to be the most logical option for their regional, national, and even global distributed collaboration and communications needs.

    Types of UCaaS Placement


    Infradapt offers different options on where to place your UCaaS

    • Private Cloud
    • Your Premises
    • Hybrid (Active-Active or Active-Passive between Cloud and Premises)

    Customization of UCaaS

    Infradapt is very seasoned with customization of our UCaaS and Telephony platforms and integration with on-premise or cloud-based line of business API's. This allows for the highest level of productivity and notification possible in today's distributed and hyper-connected environments.

    Infradapt works with your organization to integrate parts of your on-premise solutions and connect them with more efficient Infradapt Cloud Solutions.  Every company has different needs and requirements; Infradapt works to build the best solution for your business.

     

    Private Cloud - Share Nothing, True Privacy!

    Infradapt cloud environments are a true private, single tenant, share nothing environment. Infradapt's dedicated private cloud solution delivers true privacy; strict safeguards, including firewalls and private networks within the cloud, ensure that your data remains under your exclusive control.

    Infradapt only offers Fully Managed Private Cloud Infrastructures. (IaaS), a Private Cloud fully managed by Infradapt from server configuration to helpdesk calls. You can count on complete infrastructure support with the advantage of fixed rate plans.



    InfraCloud Benefits


    • Fixed Fee - Fixed Rate IT - No Capital Investment
    • Quick Provisioning System - Immediate Access to Hosted Environment
    • Unified Communications Platform - Available
    • Unlimited Calling to the United States - Available
    • Regular Hardware Replacement and Software Upgrades - Included
    • Private Cloud - True Privacy Isolation - Included
    • 24x7x365 Monitoring and Alert System - Included
    • 24x7x365 Helpdesk - Included
    • Redundant High-Bandwidth - Included
    • Data Bunker Facility - Included
    • Redundant Power Generation - Included
    • E-Mail, DNS and Web Hosting Services - Included
    • E-Mail Virus and Spam Control - Included
    • State-Of-The-Art Trouble-Ticketing System - Included
    • Complete Network Administration - Included
    • Proactive Maintenance - Included
    • Backups and Disaster Recovery - Included
    • Secure VPN Access for Remote Users - Included

    F.A.Q.


    What is the cloud ? What is a cloud ?

    The term “cloud” refers to Internet-accessible servers as well as the software and databases that run on those servers. Cloud servers are housed in data centers worldwide. Users and businesses who use cloud computing do not have to operate physical servers or run software programs on their own equipment.

    Because computation and storage take place on servers in a data center rather than locally on the user device, users may access the same files and programs from nearly any device. This is why, if a user logs in to their Instagram account on a new phone after their old phone breaks, they will discover their previous account intact, complete with all of their photographs, videos, and chat history. It is the same with cloud email services such as Gmail or Microsoft Office 365, as well as cloud storage providers such as Dropbox or Google Drive.


    How does cloud computing work?

    Cloud computing is made feasible by a technique known as virtualization. Virtualization enables the development of a simulated, digital-only “virtual” computer that acts like a real computer with its own hardware. A virtual machine is the technical word for such a computer. When correctly designed, virtual machines on the same host computer are sandboxed from one another, so they do not communicate at all, and files and programs from one virtual machine are not accessible to the other virtual machines, despite the fact that they are on the same physical machine.

    Virtual machines also make better use of the hardware that houses them. By operating many virtual machines at the same time, one server becomes many servers, and a data center becomes a network of data centers capable of serving multiple businesses. As a result, cloud providers may provide access to their servers to considerably more clients at once than they could otherwise, and they can do it at a cheap cost.

    Even if individual servers fail, cloud servers in general should remain online and accessible at all times. Cloud companies often backup their services across many computers and geographies.


    What is VoiP ? (Voice Over Internet Protocol)

    Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. VoIP services transform your voice into a digital signal that can be transmitted over the Internet. If you dial a standard phone number, the signal is transformed to a regular phone signal before reaching its destination.

    VoIP allows you to call from a computer, a dedicated VoIP phone, or a standard phone linked to a special adaptor. Furthermore, wireless “hot spots” in airports, parks, and cafés allow you to connect to the Internet and may allow you to utilize VoIP service wirelessly.


    What is an MSP ?

    A managed service provider (MSP) provides network, application, infrastructure, and security services to clients through continuous and frequent support and active management on their premises, in their MSP’s data center (hosting), or in third-party data center. MSP was originally applied to infrastructure or data-centric services, but it has now grown to cover any ongoing, regular management, maintenance and support.


    Contracting for services provides a number of operational advantages and financial benefits, including:

    • Staff is available around the clock for a small fee.
    • Contract, clearly describes the task of IT support.
    • Can provide coverage for on-site catastrophes
    • Data backup management can be included to prevent data loss.
    • Scalable, with more resources added progressively or temporarily.
    • Removes the possibility of a corporation being slowed down by industrial action.
    • Reduces the issue of firms vying for limited competent IT specialists, causing wages to rise.

    How is technology important for business ?

    Communication – Technology allows for faster, broader, and more efficient communication. This includes interactions inside your team as well as encounters with clients, potential consumers, investors, and the general public. Video conferencing technology such as Skype and Zoom make it possible to have meetings across geographical boundaries. Within your business, a software like Slack or Asana may help you streamline communication.

    Security – With the growth of cybercrime and data breaches, all firms must implement stringent security measures. Today, the majority of company assets are held in the cloud or on endpoints. As a result, businesses must implement stringent security measures to protect their data as well as that of their consumers.

    Efficiency – Overall, technology aids in the improvement of system, product, and service efficiency. It aids in the tracking and streamlining of operations, the maintenance of data flow, and the management of contacts and staff records. In reality, increasing operational efficiency helps to minimize expenses while while allowing the organization to develop faster.

    Time & Money – There is no doubt that technology enables organizations to accomplish more in less time while maintaining product or service quality. Indeed, technology is already undertaking monotonous activities that were formerly undertaken by humans. This helps by lowering personnel costs or directing them to places where they are most required. Businesses must have a thorough grasp of technical tools in order to fully utilize them. Management information systems play an important role in assisting businesses in tracking data, sales, productivity levels, and costs. Data can also reveal areas for improvement as well as potential for expansion. Knowledge of information systems will assist firms in streamlining administrative procedures, lowering operating costs, innovating, entering new markets, improving customer service, and gaining a competitive advantage in the market.


    Can I hire an MSP if I already have an IT person ?

    We are not here to take jobs. Our goal is to become a valuable extension to your team and help your company/organization become more productive and give them the ability to fully take advantage of available technology while providing reliable IT Support.

    How Much do Managed Services Cost ?

    There is no such thing as standardized pricing for managed IT services. That solely depends on the service provided and the duration of the service. IT MSP pricing often includes per-user and per-device fees. Sometimes low-cost services are followed by high-variable-cost services. Mid-tier services are frequently regarded as the greatest value for most firms. Furthermore, high-end services have greater fees and are better suited to specific scenarios.